RCM Complete is more than A to B. It's A to Z and everything in between. Healthcare providers need end-to-end revenue cycle solutions and services to increase revenue and reduce costs. RCM Complete spans the entire cycle, connecting the dots between providers, patients, and payers. RCM Complete also helps providers improve the patient experience. Patients are responsible for more of their healthcare expenses and are avoiding care due to unclear cost. One aspect of RCM Complete improves healthcare access and transparency to create a more engaged consumer and provide a better patient experience that creates satisfaction, loyalty, and ultimately drives revenue excellence.

Change Healthcare is inspiring a better healthcare system. We are a leading independent healthcare company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. Our comprehensive suite of software, analytics, technology-enabled services and network solutions take costs out of the healthcare system by driving improved results in the complex workflows of payers and providers by enhancing clinical decision-making and simplifying billing, collection and payment processes, and enabling a better patient experience. We are creating a stronger and more efficient healthcare system that enables better patient care, choice, and outcomes at scale.

We simplify workflows with timely access via multiple digital front doors that work across the healthcare ecosystem.

Optum® Patient Access and Engagement, formerly known as DocASAP, helps you improve your patient engagement strategies. Our tools drive results and overall efficiency so you can focus on delivering high-quality care.

Our core solutions cover the end-to-end patient journey from acquisition and engagement to long-term retention.  

Our customizable solutions include: 

• Omnichannel provider search
• 24/7 online patient scheduling
• Agent scheduling
• Eligibility verification, cost estimates and online bill pay 
• Payer integration
• Patient clinical and financial intake
• Provider data and network management
• Proactive outreach and ongoing care engagement