Healthcare Reputation Management

Enhancing Patient Experience

• Objective: Improve patient satisfaction and overall experience through real-time feedback.
• Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
• Activation: rater8 sends post-visit surveys to patients via email/SMS.
• Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

• Objective: Strengthen online presence and reputation through positive reviews.
• Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
• Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
• Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

• Objective: Monitor and enhance provider performance using patient feedback.
• Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
• Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
• Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.

Real-Time Feedback Collection

• Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
• Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
• Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
• Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.

• Healthcare providers (Doctors, Specialists, Nurses)
• Practice Managers and Administrators
• Patient Experience Coordinators
• Reception and Front Desk Staff

• Patient feedback and reputation management
• Integrated surveys and analytics
• Automated review requests
• Detailed reporting and insights
• Award-winning customer service, dedicated account manager, ongoing technical support