VeeOne OS uses a multi-source ingestion engine to ensure the directory is always current. Unified Source of Truth: Synchronizes data from internal Credentialing software, HR systems, and EHR databases (Epic, Cerner, etc.). Intelligent De-duplication: Employs a master patient/provider index (MPI/MPV) logic that identifies matching MRN numbers or email handles across disparate data sources to prevent duplicate profiles. Real-time Availability: Beyond just a static list, the directory syncs with VeeDoc’s scheduling engine, showing "Real-time Presence" (Active, Busy, Offline), Also Fleet monitoring of devices, so coordinators don't waste time calling unavailable doctors or endpoints respectively.

VeeOne Health doesn't just provide a star rating; we provide a Patient Experience Ecosystem. By integrating reviews directly into the VeeOne OS, we allow health systems to bridge the gap between 'data collection' and 'operational change,' leading to verified improvements in patient loyalty and provider retention."

VeeOne is designed to augment, not just replace, traditional scheduling workflows: Call Center Integrated: Includes a dedicated administrative dashboard that allows call center agents to book appointments on behalf of patients, manage provider queues, and "warm transfer" patients into virtual waiting rooms. Automated Triage: Features built-in logic to route patients to the correct provider based on the reason for the visit. VeeOne Health’s platform features a built-in automated call center engine that eliminates the need for manual tele-health coordinators: Automated Call Scheduling: When a consult is requested (e.g., a Telestroke alert in the ER), the system’s algorithms automatically identify the "best available" specialist based on real-time presence and on-call schedules. Rapid Response Times: In critical care scenarios, this automation allows hospitals to activate a specialist in seconds. For example, at partner hospitals, diagnosis and treatment plans for stroke victims have been reduced from hours to less than 10 minutes due to this automated handoff.

VeeOne Health provides a 'portal-less' urgent care experience. Our Patient driven triage, allows them to schedule provider while automatically syncing their data.

VeeOne Health provides a high-acuity, real-time video platform designed to mimic an in-person exam. Synchronous: We focus on high-quality, live interactions (video/audio/chat) to ensure immediate clinical decision-making. Multilingual & Accessible: Includes one-click access to live interpreters (40+ languages) directly within the live video stream. Unified Modality: Providers can switch between high-definition video for exams and secure chat for quick follow-ups without leaving the session. Also have multi-party sessions, with telemetry data, PACS, EEG, peripherals at their fingertips etc all integrated. Our platform is built to live inside your existing clinical day, not as a separate task. EHR- Embedded: Launch visits directly from Epic or Cerner. Clinical notes and encounter data sync automatically back to the patient’s chart.

VeeOne Health uses an intelligent "Digital Front Door" to guide patients through their care journey via automated and live messaging. Bidirectional Text & Chat: Patients can use free-text chat to find a provider, ask questions, or manage their care. The system responds in real-time to help them navigate options. Self-Service Scheduling: Through the chat interface, patients can book, confirm, or cancel appointments without ever picking up a phone or logging into a complex portal. Real-Time Health Access: Integrated with VeeGo 360, the interaction allows patients to review their real-time health data (like vitals from wearables) directly within the secure chat. Instant Visit Launch: Once a patient is triaged or scheduled via chat, they can transition immediately into a synchronous virtual visit with a single click.

VeeOne Health is designed to maximize patient volume by removing technical barriers. Zero-App Access: Patients do not need to download an app or create an account. They join consultations via a secure, one-time link sent through SMS or email. Omni-Channel Navigation: Scheduling and intake happen across the patient's preferred channels (Web, SMS, or Mobile) while remaining fully multilingual (40+ languages). EHR-Embedded Provider Launch: Clinicians launch virtual visits directly from within their familiar Epic, Cerner, or Meditech workflow, ensuring the patient’s chart is always at the center of the visit. Multi-Party Family Links: During or before a visit, patients or providers can distribute secure links to family members, allowing them to join the synchronous video session from any location.

VeeOne Health offers an 'active' virtual waiting room that handles digital intake, image sharing, and real-time vitals collection. With built-in tech testing, two-way staff chat, and notifications, we ensure the patient is prepared and the provider has all clinical data—including symptoms and device vitals—before the synchronous visit starts.

VeeOne Health ensures the encounter is stable, clinical, and collaborative. Resilient Connectivity: Our video engine is optimized for high-resiliency. In low-bandwidth situations, providers can instantly toggle to audio/phone without losing the session connection. High-Definition & Multi-Party: Supports multi-party video so specialists, family members, or interpreters can be added with one click. Providers also have "Far-End Camera Control" (20x zoom) for detailed physical exams. Collaborative Tools: Includes screen sharing for reviewing labs/imaging and a group chat for real-time communication between all parties in the visit.