Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address health plan member experience and engagement, safety, clinical excellence, patient experience and workforce engagement. The company works with health plans in all 50 U.S. states and more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

The QliqSOFT platform optimizes the communication workflow between the care team and the patient, reducing administrative burden and improving the patient experience. QliqSOFT offers simple, no-code tools to enable easy creation of custom forms, conversational chatbots, care campaigns, and secure patient texting.  

Hospitals, Health Systems, Ambulatory Clinics, Outpatient and Post Acute Care facilities select QliqSOFT’s Quincy platform because it quickly delivers proven results engaging patients outside of the four walls of the healthcare enterprise with a seamless mixture of conversational artificial intelligence (AI) chatbots, campaigns, virtual visits, and secure patient texting. Using intuitive self-serve tools and starter content enables non-technical users to quickly streamline manual, repetitive processes and to achieve the Quadruple aim: 

• Enhancing the patient experience
• Improving the work-life of care providers,
• Reducing costs,
• and Improving population health (and literacy)