Interactive notifications let patients know when they've been referred, book, and get real-time confirmation. Patients can receive automated reminders to finish scheduling a referral on a cadence, depending on the organization's workflows and needs. Patient bookings are integrated directly with the EHR schedule, and providers can be notified when a patient completes scheduling.

Increase rates of referral conversion to completed appointments, cut out the phone tag for staff, and streamline patient acquisition with self-service opportunities for patients.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Trauma Black Box® is an innovative technology system designed to revolutionize trauma response in healthcare settings. This cutting-edge solution captures and analyzes critical audio-visual, environmental, and patient data during trauma responses, providing trauma teams with powerful insights to drive continuous improvement.

The system's core functionality lies in its ability to record comprehensive data during trauma resuscitationss, including video footage, audio, and environmental factors. This captured information is then integrated with annotation tools and consolidated timelines, offering an unvarnished and holistic view of each trauma response.

Key features of Trauma Black Box include:

-Comprehensive Data Capture: Records video, audio, and environmental data during trauma responses.

-Integrated Annotation Tools: Allows for detailed marking and analysis of specific events or actions.

-Consolidated Timelines: Provides a clear, chronological view of the entire trauma resuscitation process.

-Performance Analysis: Enables teams to pinpoint areas for improvement in efficiency, quality of care, safety standards, and team communication.

-Video Library: Stores and indexes trauma videos for analysis, teaching, and research.

By facilitating a continuous feedback loop, Trauma Black Box empowers healthcare organizations to systematically analyze and refine every aspect of their trauma response process. This leads to optimized team performance, enhanced efficiency, improved patient safety, and overall higher quality of care.

Developed by Surgical Safety Technologies Inc. (SST), Trauma Black Box is part of a larger suite of intelligent software solutions designed for high-acuity environments. It integrates seamlessly with existing systems and is built on a foundation of research excellence, with over 80 peer-reviewed publications supporting its efficacy.

Trauma Black Box represents a transformative approach to trauma care, setting new standards in trauma excellence through data-driven insights and continuous improvement.

Luma's referral workflows fill a gap left by many EHR systems; the integration of external communication tools with EHR enables end-to-end, closed-loop referrals without the manual phone calls, touch points, and reminders typically required from clinic staff.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Real-time Audio-Visual Capture: Unlike EHRs that primarily record text-based data, Trauma Black Box captures comprehensive audio-visual information during trauma responses.

Environmental Data Integration: Trauma Black Box collects environmental data, which is typically not part of standard EHR functionality.

Consolidated Timeline View: While EHRs often show chronological event logs, Trauma Black Box provides a more comprehensive, integrated timeline of the entire trauma response.

Performance Analysis Tools: Trauma Black Box offers specialized tools for analyzing team performance, which goes beyond the scope of most EHRs.

Trauma-Specific Focus: This system is tailored specifically for trauma responses, whereas EHRs are designed for general patient record-keeping across various healthcare scenarios.

Comprehensive Data Integration: Trauma Black Box integrates audio-visual, environmental, and patient data into a single platform, which may be more comprehensive than some competing systems.

Annotation Tools: The system includes integrated annotation tools, allowing for detailed marking and analysis of specific events.

Research-Backed Approach: With over 80 peer-reviewed publications supporting its efficacy, Trauma Black Box has a strong foundation in research.

Part of a Larger Ecosystem: As a product of Surgical Safety Technologies, it's part of a broader suite of solutions for high-acuity environments, potentially offering better integration and consistency across different hospital areas.

Customizability: The system is adaptable to specific institutional needs, which may not be the case for all competitors.

Continuous Improvement Focus: The emphasis on creating a continuous feedback loop for ongoing refinement of trauma resuscitations.

Integration with Existing Systems: The platform is designed to integrate with existing hospital systems.