Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

ProviderMatch for Consumers enables patients to find the right providers, make informed care decisions, and schedule appointments online. Powered by KyruusOne, the same provider data management platform powering the other ProviderMatch applications, it helps health systems boost patient acquisition, demand conversion, and patient retention.

ProviderMatch for Consumers (PMC), our web-based search and scheduling application, is a white-labeled, out-of-the-box solution comprised of a search widget that can be embedded anywhere on a health system's website(s), search results page, and detailed provider profile pages. PMC is mobile-optimized and accessible on desktop, however, health system can also leverage the ProviderMatch API to deliver robust provider search experiences within microsites, webpage modules outside of the core "Provider Finder", global site search, and consumer-facing mobile apps.

As the industry’s largest care access platform Kyruus Health enables our partners to efficiently guide and match people to the care that’s right for them. We create connections across the entire healthcare ecosystem so that every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information.

By enabling informed decisions and confident action, we support healthier outcomes, reduce friction in healthcare, and grant more time back in everyone’s day. At the heart of care access, we connect people to healthcare in a whole new way.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.