Digital Front Door

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Diversity, equity, and inclusion practices Company information Media

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Digital Front Door is a solution provided by Amenities. It belongs to multiple categories of digital health solutions including Scheduling, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Provider Search, and Provider Directory.

It has 2 verified clients.

Digital Front Door integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about Digital Front Door include: A buyer’s guide to conversational AI

DESCRIPTION

Amenities is a Digital Front Door platform focused on patient acquisition and loyalty for large healthcare providers. We modernize the patient experience to meet consumer expectations set by online shopping and mobile banking by turning healthcare websites, patient portals, and cloud infrastructure into revenue-generating investments. Amenities' platform allows patients to: (1) quickly find a doctor or location based on the next available appointment, and book it with minimal clicks (2) register as a new patient in the patient portal in <30 seconds and increase completion of eCheck-in and other previsit tasks (3) find key services like same-day care options and add/manage family members (4) upgrade their experience with subscription memberships Our fully white-labeled platform includes both embedded web tools and a configurable mobile app that integrates seamlessly with EMRs like Epic, Cerner, and Athena and other enterprise systems like SalesForce, Azure, etc.

FEATURED MEDIA

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Amenities Mobile Experience

Amenities DFD: Mobile & Web

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SOLUTIONS & CATEGORIES

Scheduling

Personalized Care

Customer Service

Consumer Scheduling Tools

Care Navigation Apps & Services for Consumers & Employees

Provider Search & Directory Tools

CLIENT TYPES

None provided

AWARDS

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EHR integration and relevant hardware

Required

EMRs supported

Epic, Cerner, Meditech, athena

Hardware compatibility

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Use cases and differentiators

Use case descriptions

(1) Upgrade public (unauthenticated) provider and location search to sort by next available appointment

(2) Create instant registration for new patients into the EMR/patient portal to increase eCheck-in/pre-visit task completion rates

(3) Replace the standard patient portal with a highly differentiated, sticky, and growth-oriented consumer app and authenticated web experience

(4) Offer highly differentiated, revenue-generating services in new subscription memberships

Pediatric use cases

In addition to all the above, especially relevant to Pediatrics is new patient creation, including for Peds populations: create and link proxy accounts (i.e., kids or parents) through simple digital workflows with minimal impact on data integrity, security or manual processes.

Users

Large health systems in competitive markets, that want to differentiate themselves on consumer/patient experience and grow their business

Differentiators vs internal options

For Epic customers, MyChart is THE standard. But how differentiated can your brand be with a completely standard patient experience? Amenities' platform augments and enhances Epic without losing its benefits. Our patient loyalty platform leverages core MyChart features, but fills in key gaps:

the ability to search your providers, based on the next available appointment
the ability to register a new patient in <30 sec
the ability to add family members who aren't current patients
the ability to quickly (i.e., 2 weeks) integrate new third-party solutions
the ability to develop and launch unique membership offerings

Differentiators vs competitors

The Amenities team is the only DFD team who (a) came from a health system and (b) has demonstrated success building, deploying and proving ROI with their product (see MyBSWHealth app).
Based on that experience, we can tell you that any good DFD strategy must have an accompanying web platform (50% of the authenticated users on MyBSWHealth persistently preferred web over mobile), and most competitors offer exclusively a mobile solution.
Similarly, no other Digital Front Door platform is as laser-focused on revenue-generating functions as Amenities. Our definition of the DFD is a platform that helps health systems acquire new patients, activate and retain them, and (eventually) upgrade them to members-for-life. Many competitors focus on low-value services like wayfinding, or ambitious transformations like care pathways, population health, or cost reduction where dependencies go far beyond their product and therefore offer little proven ROI.
Finally, for Epic clients, Amenities is the only third-party platform that is fully continuous to MyChart. When patients log in to the Amenities-built white-labeled application, they use their same MyChart username and password and never have to submit it again. Most other applications are, at best, container apps for MyChart.