VeeOne OS uses a multi-source ingestion engine to ensure the directory is always current. Unified Source of Truth: Synchronizes data from internal Credentialing software, HR systems, and EHR databases (Epic, Cerner, etc.). Intelligent De-duplication: Employs a master patient/provider index (MPI/MPV) logic that identifies matching MRN numbers or email handles across disparate data sources to prevent duplicate profiles. Real-time Availability: Beyond just a static list, the directory syncs with VeeDoc’s scheduling engine, showing "Real-time Presence" (Active, Busy, Offline), Also Fleet monitoring of devices, so coordinators don't waste time calling unavailable doctors or endpoints respectively.

VeeOne Health doesn't just provide a star rating; we provide a Patient Experience Ecosystem. By integrating reviews directly into the VeeOne OS, we allow health systems to bridge the gap between 'data collection' and 'operational change,' leading to verified improvements in patient loyalty and provider retention."

VeeOne is designed to augment, not just replace, traditional scheduling workflows: Call Center Integrated: Includes a dedicated administrative dashboard that allows call center agents to book appointments on behalf of patients, manage provider queues, and "warm transfer" patients into virtual waiting rooms. Automated Triage: Features built-in logic to route patients to the correct provider based on the reason for the visit. VeeOne Health’s platform features a built-in automated call center engine that eliminates the need for manual tele-health coordinators: Automated Call Scheduling: When a consult is requested (e.g., a Telestroke alert in the ER), the system’s algorithms automatically identify the "best available" specialist based on real-time presence and on-call schedules. Rapid Response Times: In critical care scenarios, this automation allows hospitals to activate a specialist in seconds. For example, at partner hospitals, diagnosis and treatment plans for stroke victims have been reduced from hours to less than 10 minutes due to this automated handoff.

VeeOne Health provides a 'portal-less' urgent care experience. Our Patient driven triage, allows them to schedule provider while automatically syncing their data.

VeeOne Health provides a high-acuity, real-time video platform designed to mimic an in-person exam. Synchronous: We focus on high-quality, live interactions (video/audio/chat) to ensure immediate clinical decision-making. Multilingual & Accessible: Includes one-click access to live interpreters (40+ languages) directly within the live video stream. Unified Modality: Providers can switch between high-definition video for exams and secure chat for quick follow-ups without leaving the session. Also have multi-party sessions, with telemetry data, PACS, EEG, peripherals at their fingertips etc all integrated. Our platform is built to live inside your existing clinical day, not as a separate task. EHR- Embedded: Launch visits directly from Epic or Cerner. Clinical notes and encounter data sync automatically back to the patient’s chart.

VeeOne Health uses an intelligent "Digital Front Door" to guide patients through their care journey via automated and live messaging. Bidirectional Text & Chat: Patients can use free-text chat to find a provider, ask questions, or manage their care. The system responds in real-time to help them navigate options. Self-Service Scheduling: Through the chat interface, patients can book, confirm, or cancel appointments without ever picking up a phone or logging into a complex portal. Real-Time Health Access: Integrated with VeeGo 360, the interaction allows patients to review their real-time health data (like vitals from wearables) directly within the secure chat. Instant Visit Launch: Once a patient is triaged or scheduled via chat, they can transition immediately into a synchronous virtual visit with a single click.

VeeOne Health is designed to maximize patient volume by removing technical barriers. Zero-App Access: Patients do not need to download an app or create an account. They join consultations via a secure, one-time link sent through SMS or email. Omni-Channel Navigation: Scheduling and intake happen across the patient's preferred channels (Web, SMS, or Mobile) while remaining fully multilingual (40+ languages). EHR-Embedded Provider Launch: Clinicians launch virtual visits directly from within their familiar Epic, Cerner, or Meditech workflow, ensuring the patient’s chart is always at the center of the visit. Multi-Party Family Links: During or before a visit, patients or providers can distribute secure links to family members, allowing them to join the synchronous video session from any location.

VeeOne Health offers an 'active' virtual waiting room that handles digital intake, image sharing, and real-time vitals collection. With built-in tech testing, two-way staff chat, and notifications, we ensure the patient is prepared and the provider has all clinical data—including symptoms and device vitals—before the synchronous visit starts.

VeeOne Health ensures the encounter is stable, clinical, and collaborative. Resilient Connectivity: Our video engine is optimized for high-resiliency. In low-bandwidth situations, providers can instantly toggle to audio/phone without losing the session connection. High-Definition & Multi-Party: Supports multi-party video so specialists, family members, or interpreters can be added with one click. Providers also have "Far-End Camera Control" (20x zoom) for detailed physical exams. Collaborative Tools: Includes screen sharing for reviewing labs/imaging and a group chat for real-time communication between all parties in the visit.

Our Digital Command Center improves patient throughput and elevates the user experience with triage capabilities integrated into your existing EHR. The Digital Command Center optimizes operational efficiency with a real-time overview of all in-person and virtual requests to prioritize, track, and manage workloads. It offers load-balance automation that automatically re-assigns visits for balanced provider loads, ensuring timely visits. It can efficiently manage a patient's visit by bringing on additional providers to escalate care to the appropriate pathway. All of this functionality is fundamental to performing efficient virtual triaging.

eVisit offers HIPAA-compliant video connection with the ability to switch to phone/audio or dial directly into the visit. During the virtual visit, users can invite other clinicians, loved-ones, or third-party interpreters to streamline communication and improve the patient experience. Both patients and clinicians can control if they would like to turn on or off their video and when on a mobile device, flip their camera view. For inpatient workflows, clinicians can control PTZ cameras during the visit. eVisit also supports file sharing, screen sharing, and group chat. After the visit has ended, patients and clinicians can submit their visit feedback.

eVisit offers multiple patient digital front door options to request and join a virtual visit. eVisit can integrate into existing patient portals, patients can login to eVisit with SSO, or patients can access a quick (customizable) intake form (from a QR code, button on an organization's website, etc.). The experience does not require an app download. eVisit also offers multiple clinician digital front door options to join a virtual visit with a patient. Clinicians can login to eVisit via SSO and schedule a virtual visit directly with their patients, or create an on-demand visit link. eVisit can also be embedded into an existing EHR so clinician's can join a visit with the patient using a SMART on FHIR launch. During the visit, users are also able to distribute a visit link to loved-ones.

Using eVisit, healthcare organizations can customize their patient intake questions as well as capture reportable patient responses and digital acknowledgements. eVisit's Digital Command Center serves as the command center for healthcare organizations and queues all virtual visit requests. The Digital Command Center displays relevant data points to create situational awareness in managing the queue of patients. These data points include a patient’s total wait time, language spoken, current status, contact information, visit type, patient location, and more! The data points can be customized, filtered, and sorted based on what data organizations would like to capture/show. This allows clinical users to be more efficient in prioritizing requests that may be coming from multiple locations and easily identify requests that still need to be assigned to a provider. Patients and Clinicians can receive email/text notifications and reminders about the visit. Before joining a visit, patients and clinicians can chat and upload documents/images. They will also be placed in a virtual lobby where they can check their mic, video, and network connection.

eVisit offers HIPAA-compliant video connection with the ability to switch to phone/audio or dial directly into the visit. During the virtual visit, users can invite other clinicians, loved-ones, or third-party interpreters to streamline communication and improve the patient experience. Both patients and clinicians can control if they would like to turn on or off their video and when on a mobile device, flip their camera view. For inpatient workflows, clinicians can control PTZ cameras during the visit. eVisit also supports file sharing, screen sharing, and group chat. After the visit has ended, patients and clinicians can submit their visit feedback.

eVisit can be embedded into an existing EHR so clinician's can leverage existing patient demographics and medical information to launch a virtual visit from the patient record/encounter. All documentation is captured back within the patient's EHR record/encounter. eVisit also supports photo integration and can push after visit summaries to the patient portal.

eVisit’s billing solution ensures a seamless process for patients, minimizing administrative burdens on organizations. Our system supports various payment methods, including debit, credit, HSA, and insurance, ensuring timely and accurate billing for telehealth services. eVisit offers real-time eligibility (RTE) during patient intake for better price transparency.

Our technical support operations consist of Technical Solution Analysts who assist patients, healthcare providers, and organizations overcome technology obstacles related to their virtual care offering. They are responsible to review, analyze, and monitor video connectivity and performance, diagnose network issues, and intervene in real-time through phone, chat, and email/ticket support to resolve technical issues.

eVisit partners with multiple staffing organizations to provide supplementary clinician coverage across a breadth of virtual care workflows. eVisit ensures that these staffing organizations stay up-to-date on product functionality.

eVisit offers descriptive analytics and provides advanced data reporting capabilities. This includes: 1. Individual visit reports that can provide indicators of technical barriers, telehealth demand, clinician adoption, and patient experience metrics. User and practice reports are an extension of the visit data. Having an understanding of where patients encounter wait times and reasons visits are canceled, allows your organization to improve staffing models and reduce patient drop off rate. 2. Platform activity reports to monitor provider logins/logouts, status changes, calls taken, and report access attempts. This gives visibility to technical barriers to programmatic success and allows target resolution when issues arise. 3. Patient Financial Information reports to track payment and visit charge information. 4. Terms and agreements reports to track patient consent. Additionally, eVisit offers diagnostic analytics by collaborating with organizations and leveraging third-party data to derive meaningful insights and projected economic value from implementing a virtual care program.