Medioh manages both remote care technology and patient experience with it. We provide comprehensive remote patient engagement services that are capable of driving large populations at high-quality member experiences.

Our solutions enhance onboarding and activation and improve patient experience with remote models of care. With our dedicated patient support team and responsive contact center, we provide full-circle patient support from the moment a patient enrolls in a program and onboarding, to program conclusion and device return.

We also enable continuous program improvement through patient experience and Net Promoter Score (NPS) surveys, so we can create solutions that work for patients and providers.   

Our services engage patients at key milestones in their remote care progress.

• Enrolment & Kit / Device Delivery
• Installation & Tech Support
• Ongoing Troubleshooting & Adherence Support
• Support For Kit / Technology Retrieval

The Logistics & Patient Engagement Partner for North America's Largest RPM & Digital Health Programs.

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address health plan member experience and engagement, safety, clinical excellence, patient experience and workforce engagement. The company works with health plans in all 50 U.S. states and more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Differentiators from Internal Solutions:

• Economies of scale on shipping and logistics
• Established quality systems based on ISO 13485, FDA regulatory compliance, proven processes.
• Inventory / Warehousing / Fulfilment capacity and strategic regional facilities
• Improved operational efficiency
• Enhanced patient engagement and experience
• Proven cost savings relative to in-house options

Differentiators:

• Economies of scale on shipping and logistics
• North American coverage to maximize efficiency and minimize shipping costs (our fulfilment facilities provide coast to coast coverage)
• Mature ISO 13845-based quality systems and full regulatory compliance.
• Medioh is a certified FDA repackager / relabeler.