Clarity mines the clinical record for leaked revenue/referral improvement opportunities, then identifies the leaked revenue/referrals and quantifies them by applying a fee schedule to exhibit revenue leakage improvement (revenue capture) opportunities.

Abax’s AI and ML powered analytics platform called Clarity, mines the clinical record for leaked revenue/referral improvement opportunities. Clarity identifies the leaked revenue/referrals and quantifies themby applying a fee schedule x`to exhibit revenue leakage improvement (show revenue capture) opportunities. ClarityAccess support services are designed to provide Patient Access departments with the supplemental support they need to meet the growing staffing and quality needs of their patients. ClarityAccess services are designed to serve as an extension of your current Patient Access Department.

Interactive notifications let patients know when they've been referred, book, and get real-time confirmation. Patients can receive automated reminders to finish scheduling a referral on a cadence, depending on the organization's workflows and needs. Patient bookings are integrated directly with the EHR schedule, and providers can be notified when a patient completes scheduling.

Increase rates of referral conversion to completed appointments, cut out the phone tag for staff, and streamline patient acquisition with self-service opportunities for patients.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

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Referral/Revenue Leakage Analytics

Luma's referral workflows fill a gap left by many EHR systems; the integration of external communication tools with EHR enables end-to-end, closed-loop referrals without the manual phone calls, touch points, and reminders typically required from clinic staff.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.