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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Upvio
Upvio

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Categories

Solutions

Description

Product Description:

Eliminate repetitive admin, unleash new digital health opportunities all through one blazingly fast, delightful and intuitive platform. 


Upvio is perfect to streamline and automate various operations and processes, such as appointment scheduling, telehealth, messaging, patient monitoring, and payments. 


It is designed to meet regulatory requirements and compliance standards, such as HIPAA and GDPR, and addresses common pain points and challenges such as complexity, unfriendly interfaces, technical issues, lack of support, communications issues, patient engagement, data management, new revenue streams, and scaling, customization, and reporting. 


Upvio offers features specifically tailored to the healthcare industry, such as automated reminders, customizable forms, full telehealth features, a virtual waiting room, and remote vital signs assessment. 

It is an affordable solution with easy integration and support for varying levels of technical expertise, including dedicated account managers for setup and ongoing support.

About Upvio Healthtech:

Upvio is the most seamless and efficient practice management solution, created to streamline workflows, eliminate repetitive admin time, and drive success in a digital-first healthcare ecosystem.

Upvio’s solution in the healthcare industry targets healthcare providers across various specialties and organizations of all sizes. 

Upvio is perfect to streamline and automate various operations and processes, such as appointment scheduling, telehealth, messaging, patient monitoring, and payments. 

It is designed to meet regulatory requirements and compliance standards, such as HIPAA and GDPR, and offers features specifically tailored to the healthcare industry, such as automated reminders, customizable forms, full telehealth features, a virtual waiting room, and remote vital signs assessment. 

The most affordable solution with easy integration and support for varying levels of technical expertise, including dedicated account managers for setup and ongoing support.

Product Description:

OnCare360 addresses the patient’s journey between point-of-care visits with a continuous care management platform that captures and transmits daily health data through devices, wearables, and patient interactions. OnCare360 takes a 360-degree approach to managing value-based care by combining Care Management (CCM, RPM, TCM, PCM, RTM), medication, adverse event, and general wellness, clinical communication, and data analytics to create a circle of support between patients, providers and payers.

About OnCare360 Inc.:

OnCare360 addresses the patient’s journey between point-of-care visits with a continuous care management platform that captures and transmits daily health data through devices, wearables, and patient interactions. OnCare360 takes a 360-degree approach to managing value-based care by combining Care Management (CCM, RPM, TCM, PCM, RTM), medication, adverse event, and general wellness, clinical communication, and data analytics to create a circle of support between patients, providers and payers.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Unparalleled Appointment Scheduling Remarkably easy to manage multiple calendars, staff, locations, teams and timezones. Unshackle traditional experience Self-service and digital-first booking experience. Allow patients to manage their appointments on any device. Front desk happiness Reduce unnecessary admin time and free up the front desk heroes to focus on patient care. Practitioner’s dream Cut back your admin and take control of your calendar. Avoid clashes and work from anywhere. Customize booking pages with your own branding Enable appointment bookings outside of business hours. Customize your booking page with your logo, images and more. Effortlessly embed it into your existing website. 90% BOOK APPOINTMENTS ONLINE Composite image of app interface showing staff selection Composite image of app interface showing staff selection Ding-dong, reminder. Reduce no-shows with automated email and SMS reminders. Notify staff when an appointment is created and changed. Effortlessly embed it into your existing website. 40% REDUCTION IN NO-SHOWS Seemingly impossible scheduling needs, delivered through unseen features Easily but comprehensively control services, staff, locations, and shifts. Avoid clashes, double bookings and unnecessary admin. CUT ADMIN BY 50% Composite image of app interface showing staff selection Composite image of app interface showing staff selection Group treatments with ease Avoid unnecessary communication and simplify group bookings. Easily book multiple patients and staff in one session. 96% ARE HAPPY WITH VIRTUAL CARE Features to up the ante! Complex scheduling made easy Run group and recurring bookings, ad-hoc appointments, and more. We provide the most powerful features in the industry. Customizable booking pages Easily create your own branded booking page, embed it into your website or simply share the link. Powerful scheduling for teams Manage multiple staff, businesses, locations and services. Set different roles with access level rights. Custom notifications to all Set dynamic email and SMS notifications for patients and staff. No-shows no more! Sync all calendars across the team No more calendar clashes! Sync all calendars and avoid double bookings. Accept online payments Credit card payments at the time of appointment setting to reduce no-shows. Location flexibility Ability to set virtual and physical locations for hybrid teams. Reoccuring & ad-hoc appointments Convenient setup of recurring appointment series. Create ad-hoc booking. User-friendly dashboard View upcoming appointments, SMS credits, reviews and feedback. Individual practitioner settings Select specific services for each member, their location, break times and more. All fully HIPAA & GDPR-compliant Services are fully HIPAA and GDPR- compliant to provide trustworthy care. Digital intake via custom forms Free up the front desk team with digital forms created with our no-code form builder. Match staff to rooms & services Manage multiple staff, services, different treatment rooms, and locations - we can do it. Multi-staff bookings Provide the option of inviting two or more staff to be present at the same time. Group bookings You can even invite a group of patients to the same appointment.

Smooth intake with virtual patient waiting rooms Patient-friendly login and waiting space. Practitioners can easily view upcoming and waiting patients.

The Future of Care -Secure Video Consultations HIPAA-compliant video tools to increase delivery of care flexibility. Seamless integration with your scheduling. HIPAA & GDPR-compliant video Remain HIPAA compliant, always Virtual patient waiting rooms Smooth patient flow management Up Your Revenue Massively increase earning potential Power your hybrid practice with video calls Let your teams and patients experience the freedom of secure video calling. The future of care - on any device, from anywhere. Offer virtual private & group consultations Deliver crisp and secure consultations to multiple patients and staff with various virtual and physical locations. Chat during video calls Communicate to all participants during virtual appointments including on-the-spot file sharing. Practitioners use one URL for their waiting for increased convenience. High-quality video conferencing End-to-end encrypted video solution from any device with superb image quality. Convenient consultation delivery Powerful and fully flexible features that are unimaginably easy to use for practice and patients. One-click entry for patients Simple entry through secure link provided in your customized notification. Video appointments with groups The more the merrier, facilitate groups conveniently. Capture notes and information Conveniently take notes during video consultations. All fully HIPAA and GDPR-compliant Fully HIPAA and GDPR compliant to provide a trustworthy, comfortable care experience. For Teams large and small Built to grow with your practice. Easily add team members with user-based pricing.

Revolutionize patient monitoring with FaceVitals Monitor health vitals and predict risks of cardiovascular disease, heart attack and stroke. Contactless and secure using a smartphone camera - integrated into video consultations, chat and forms. Remote Health Assessments in 30 Seconds FaceVitals is the world's first comprehensive smartphone-based remote health assessment tool fully integrated with your telehealth tools. Contactless imaging technology is used to capture light reflected from the blood flow beneath the skin of the face, made possible by the translucent nature of the skin. FaceVitals provides a health report to patient and practitioner within 30 seconds. Digital Monitoring FaceVitals accessibility via smartphone, tablet and laptop camera offers a convenient, cost-effective, and scalable alternative to capturing vitals. Accurate & Reliable FaceVitals is a quick and mobile way to estimate vital signs and predict health risks with incredible accuracy. Telehealth-Integrated Use FaceVitals while you are on video consultations, on chat messenger or as part of your digital forms. All powered by secure, shareable URLs. Secure & Compliant We take data security and privacy very seriously. The proof is our compliance across all key global standards: HIPAA, GDPR, CCPA, LGPD, POPIA and APP.

Custom notifications to all Set dynamic email and SMS notifications for patients and staff. No-shows no more! Accept online payments Credit card payments at the time of appointment setting to reduce no-shows.

Proactive Customer Support and Training: To maintain a competitive edge, Upvio invests heavily in proactive customer support and training. While some competitors may focus solely on sales, Upvio prioritizes post-implementation support, ensuring that clients receive timely assistance, training, and guidance to maximize their use of the software. Dedicated account manager 24/7 Support Phone Email Video Conference

Upvio includes advanced analytics and reporting functionalities. Healthcare practitioners can gain valuable insights into practice performance, patient trends, and revenue streams, empowering them to make informed decisions and optimize practice outcomes.

OnCare360 collects a wide range of data, including clinical information such as vital signs, diagnoses, medications, and post-discharge details; care management data like time spent on coordination and care plan updates; and patient-generated health data from RPM and RTM devices. It also gathers social determinants of health (SDOH) data, including housing, transportation, and other socioeconomic factors, along with behavioral health metrics such as mental health screenings and care plans. Preventive care data, such as Health Risk Assessments (HRA), Fall Risk Assessments (FRA), and Advance Care Planning (ACP) directives, are also collected, as well as engagement data from patient portals, communication logs, and reminders. Additionally, OnCare360 tracks billing and compliance data, including CPT codes and audit-ready documentation.

OnCare360 provides advanced analytics to support comprehensive care management and decision-making. These analytics include real-time dashboards for tracking patient outcomes, care plan adherence, and program performance across RPM, CCM, TCM, and other CMS programs. Risk stratification tools identify high-risk patients for targeted interventions, while utilization metrics assess resource efficiency and care delivery effectiveness. The platform also offers insights into social determinants of health (SDOH), highlighting barriers to care and tracking the impact of interventions. Additionally, OnCare360 generates compliance reports, billing accuracy metrics, and CPT code utilization summaries to ensure regulatory alignment and optimize reimbursements. This robust analytics suite enables providers to measure outcomes, improve workflows, and deliver data-driven care.

OnCare360 enables seamless bidirectional communication between healthcare providers, patients, and care teams to enhance coordination and engagement. The platform integrates secure messaging, patient portals, and real-time alerts to facilitate ongoing interactions. Providers can send care plan updates, educational materials, appointment reminders, and alerts to patients directly through the system, while patients can respond with questions, upload health data, or report symptoms via the portal or integrated communication tools. For care teams, OnCare360 supports collaborative workflows, allowing providers, nurses, and social workers to share updates, assign tasks, and communicate in real time. This two-way communication ensures that all stakeholders stay informed and aligned, fostering timely interventions and better care outcomes.

OnCare360 ensures providers can engage eligible patients through cellular-connected devices, eliminating the need for Wi-Fi and enhancing accessibility for underserved populations. For patients with higher technical literacy, OnCare360 offers an intuitive mobile app to streamline access to care plans, reminders, and educational resources. This combination ensures tailored engagement for diverse patient needs.

OnCare360 offers pre-built, condition-specific care plans and pathways that are fully customizable to meet the unique needs of each patient. These templates are designed to support clinical decision-making and streamline patient engagement, providing actionable guidance for care delivery. Integrated directly into the platform, these care plans align with automated workflows, ensuring seamless implementation while enabling providers to personalize interventions, enhance adherence, and optimize outcomes with ease.

OnCare360 seamlessly integrates with existing EHR systems, supporting both HL7 file-based integration and SMART on FHIR protocols. This interoperability ensures smooth data exchange, enabling providers to synchronize patient information, care plans, and clinical workflows directly within their EHR environment. By leveraging industry-standard frameworks, OnCare360 enhances operational efficiency and reduces duplication of effort, allowing healthcare teams to focus on delivering high-quality, coordinated care.

OnCare360 streamlines logistics management, staff training, patient onboarding, and ongoing tech support to enhance the clinician and patient experience. The platform provides intuitive workflows that simplify patient onboarding, ensuring smooth enrollment in care programs with minimal administrative effort. Staff training modules offer step-by-step guidance on using OnCare360’s features, enabling care teams to adopt the platform quickly and effectively. Additionally, the system includes robust tech support, with dedicated resources to address patient and provider needs, reducing disruptions and ensuring seamless operation.

OnCare360 leverages AI-based assistants, tailored learning content, and educational materials to engage patients and support behavior change. The platform delivers personalized insights, automated reminders, and easy-to-understand resources, empowering patients to track progress, set goals, and stay motivated in achieving better health outcomes.

Use Cases

Description:

More than Digital-First, Digital-Only

One seamless powerhouse to manage appointment scheduling, forms, video call, chat, patient portal, and payments. Digitize and automate repetitive, growth-hampering, non-patient-facing tasks and focus on patient care.

Flexible care through video calls

Leverage secure video calling tools fully integrated with your appointment scheduling to treat patients from anywhere and anytime. Treat patients in a way that fits your lifestyle. 

64% prefer virtual-only or hybrid.

Offer virtual private & group consultations

Deliver crips and secure consultations to multiple patients and staff with various virtual and physical locations. 

69% say easy-to-use technology encourages bookings.

Complex appointment schedules with ease

Easily but comprehensively control services, staff, virtual locations, shifts and timezones.

68% will choose you for your online scheduling.

One powerhouse platform

One seamless platform to streamline appointments, build forms, run video calls, respond via messenger and take payments.

50% cite admin as the main burden.

All fully HIPAA & GDPR-compliant

Offer a safe and secure environment for you and your patients. All services and tools are fully HIPAA and GDPR-compliant to provide a trustworthy, comfortable care experience.

96% are happy with virtual care.

No front desk - still get paid upfront

Payments via Stripe and PayPal at the point of booking. No front desks, no problem - collect payments upfront digitally.

40% reduction in no-shows.

Stunning Features to Fuel Your Virtual Powerhouse

Customizable booking pages

Easily create your own branded booking page, embed it into your website or simply share the link.

Build forms, no coding required

Improve efficiency with digital forms, built using Upvio form builder.

Video appointments with groups

The more the merrier, facilitate groups conveniently.

Powerful scheduling features

Practitioners and patients never had an easier way to manage their appointments.

Convenient consultation delivery

Credit card payments at the time of appointment booking. Brings relief to your practitioners.

Multi-staff bookings

Provide the option of inviting two or more staff to be present at the same time.

Group bookings

Enable inviting a group of patients to the same appointment.

Virtual locations

Ability to set multiple virtual locations for your team members.

Recurring appointments

Allow easy setup of recurring appointment series.

Chat during video calls

Communicate to all participants during virtual appointments including file sharing.

Individual practitioner settings

Select specific services each team member provides, their location, break times and more.

Pediatric use cases:

None provided

Users:

Scheduling

  • Unlimted appointments
  • Customizable booking page
  • Embed booking page into your site
  • Multi calendar sync
  • Group bookings
  • Multi-staff appointments
  • Ad-hoc appointments
  • Recurring appointments
  • Selective booking dates
  • Buffer, gaps and limits
  • Multiple locations
  • Virtual & physical locations
  • Simple & in-depth dashboards
  • Pair appointments with treatment rooms
  • Custom service
  • Create multiple businesses
  • Bookings with request approval

Team Management

  • Multi-staff calendar sync
  • Set different team roles and rights
  • Set custom rules for staff
  • Add individual users

Video Consultations

  • Unlimited video consultations
  • Video room
  • Secure and crisp quality
  • Shareable video room link

Payments

  • Process online payments via Stripe
  • Process online payments via PayPal
  • Take full and partial payments upfront

Patient Records

  • Store patient records
  • 200 records, then add on

Forms

  • Paperless intake forms
  • Customizable forms
  • Unlimited form submissions
  • Unlimited live forms

Notifications

  • Custom, automated email notifications
  • Unlimited
  • Custom, automated SMS email notifications
  • 100 credits, then add on
  • Usage-based SMS
  • Post appointment follow-ups
  • Coupons
Description:

• A primary care practice is overwhelmed with the administrative burden of managing a large population of patients with chronic conditions like diabetes and hypertension. Care plans are outdated, follow-ups are missed, and staff struggle to accurately track time for billing compliance with Chronic Care Management (CCM) services. This results in poor patient outcomes and underutilization of reimbursement opportunities.

• A cardiology practice focuses on managing patients with advanced heart conditions but faces challenges in coordinating Principal Care Management (PCM) for these high-risk individuals. Providers find it difficult to track detailed interactions, update care plans, and collaborate with primary care teams, leading to gaps in care and reduced efficiency in managing a single complex condition.

• A regional hospital experiences high readmission rates and struggles to optimize patient length-of-stay due to ineffective Transitional Care Management (TCM). Many patients discharged after acute care fail to schedule follow-ups, adhere to discharge instructions, or receive timely medication reconciliation. Additionally, inefficient discharge planning leads to extended hospital stays, straining resources and affecting patient flow. Without a centralized system to monitor post-discharge care, track follow-up visits, and coordinate transitions, the hospital faces challenges in improving recovery outcomes, reducing readmissions, and achieving value-based care benchmarks.

• A rural health clinic struggles to monitor patients with chronic diseases due to limited access to in-person care and delayed identification of worsening symptoms. Patients are often unaware of their health trends, leading to avoidable complications. The clinic needs a solution to integrate FDA-approved RPM devices and deliver real-time insights for timely interventions.

• A payvider serving a diverse population finds that many patients face significant social determinants of health (SDOH) barriers, such as transportation challenges, food insecurity, and housing instability. These barriers prevent patients from adhering to care plans and attending follow-ups, resulting in increased healthcare costs and poor outcomes. The organization lacks tools to systematically capture and address these non-medical factors.

Pediatric use cases:

None provided

Users:

Physician Practices, Hospitals, Health Systems, Accountable Care Organizations, Primary Care Providers, Speciality Providers

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, ADT, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, eClinicalWorks, Allscripts, Meditech, NextGen, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

For Upvio practice management software, differentiators go beyond standard EHR functionalities to address specific pain points and elevate the overall user experience for healthcare practitioners, staff, and patients.

Customizable Workflow Management:

One of the key differentiators of Upvio is its highly customizable workflow management system. Rather than adhering to a rigid EHR structure, Upvio allows healthcare practices to adapt the platform to their unique workflows. This flexibility enables practitioners to tailor the software to their specific needs, streamlining processes and optimizing efficiency.

Integrated Financial Management:

Upvio goes beyond traditional EHRs by integrating robust financial management features. These tools empower healthcare practices to efficiently manage payment processing within a single platform. By eliminating the need for third-party financial software, Upvio simplifies financial operations and reduces the risk of errors.

Patient Engagement and Experience:

In today's patient-centric healthcare environment, optimizing patient engagement and experience is crucial. Upvio distinguishes itself by offering a comprehensive set of patient engagement tools, such as appointment reminders, online patient portals, and secure messaging. These features foster stronger patient-provider communication, improved adherence to treatment plans, and ultimately, better health outcomes.

Analytics and Reporting:

Upvio recognizes the importance of data-driven decision-making in modern healthcare. Thus, the software includes advanced analytics and reporting functionalities. Healthcare practitioners can gain valuable insights into practice performance, patient trends, and revenue streams, empowering them to make informed decisions and optimize practice outcomes.

Seamless Interoperability:

Interoperability remains a significant challenge in healthcare IT. Upvio strives to overcome this hurdle by ensuring seamless integration with various EHR systems and other healthcare applications. By facilitating data exchange between systems, Upvio enhances collaboration between healthcare providers and promotes continuity of care.

Differentiators vs Competitors:

Differentiators are the key features, functionalities, or benefits that give a product a competitive edge over other offerings in the market. Upvio practice management software capitalizes on these differentiators to stand out from its competitors and gain a strong foothold in the industry.

Customizable and Scalable Solutions:

Upvio recognizes that every healthcare practice has its distinct requirements and growth trajectory. As a differentiator, Upvio offers highly customizable and scalable solutions that adapt to practices of varying sizes and specialties. This flexibility allows healthcare providers to tailor the software to their specific needs, ensuring maximum efficiency and productivity.

Intuitive User Interface and User Experience (UI/UX):

In the fast-paced world of healthcare, time is of the essence. Upvio sets itself apart by providing an intuitive user interface and a seamless user experience. Unlike some competitors with complex interfaces, Upvio prioritizes user-friendly design and navigation, reducing the learning curve for healthcare staff and increasing overall productivity.

Integrated Telehealth and Virtual Care Capabilities:

As virtual care gains momentum, Upvio leads the way by offering robust integrated telehealth capabilities. By providing seamless virtual consultations, remote monitoring, and virtual patient portals, Upvio ensures that healthcare practices can expand their reach and deliver quality care beyond physical boundaries.

Comprehensive Revenue Cycle Management:

Upvio differentiates itself from competitors by integrating comprehensive revenue cycle management features. From accurate coding and billing to claims submission and denial management, Upvio helps healthcare practices optimize their revenue streams, minimizing revenue leakage and improving financial health.

Proactive Customer Support and Training:

To maintain a competitive edge, Upvio invests heavily in proactive customer support and training. While some competitors may focus solely on sales, Upvio prioritizes post-implementation support, ensuring that clients receive timely assistance, training, and guidance to maximize their use of the software.

Data Security and Compliance:

Fully HIPAA and GDPR-compliant. As data breaches and cyber threats loom large, Upvio places great emphasis on data security and compliance. By adhering to industry best practices and regulatory standards, Upvio assures healthcare practices that their patient data is safeguarded against potential risks, differentiating itself from competitors with weaker security measures.

Differentiators vs EHR Functionality:

OnCare360 enhances care management by addressing key gaps:

1. Comprehensive Care Management: Specialized tools for CMS programs like CCM, RPM, TCM, and SDOH, including workflows, time tracking, and care plan templates.

2. Automated Compliance: Built-in CPT code tracking and billing workflows ensure accurate reimbursements and CMS compliance.

3. Patient Engagement: Offers portals, reminders, and secure messaging for proactive communication and improved adherence.

4. Advanced Analytics: Real-time dashboards track care outcomes, program performance, and at-risk patients.

5. SDOH Integration: Dedicated tools to assess and address social barriers to care, linking patients to resources.

OnCare360 complements EHR systems by focusing on care delivery, compliance, and patient-centric tools.

Differentiators vs Competitors:

OnCare360 stands out with its comprehensive, integrated platform designed to streamline workflows and improve patient outcomes:

1. All-in-One Platform: Combines tools for RPM, CCM, TCM, PCM, AWV, SDOH, ACP, and more, eliminating the need for multiple systems.

2. Program-Specific Features: Tailored workflows, care plan templates, and automated time tracking for each CMS program ensure ease of implementation and compliance.

3. Patient Engagement Tools: Secure portals, reminders, and educational resources promote adherence and satisfaction, surpassing basic communication solutions offered by competitors.

4. Compliance Automation: Preloaded CPT codes, billing accuracy checks, and audit-ready documentation reduce errors and maximize reimbursements.

5. SDOH and Holistic Care: Advanced tools to assess and address non-medical factors, linking patients to resources and improving health equity.

6. Scalability and Flexibility: Suitable for small practices, large health systems, and ACOs, with customizable workflows for diverse needs.

7. Real-Time Insights: Analytics dashboards provide actionable data on care outcomes, performance metrics, and patient risks.

OnCare360 delivers unmatched versatility, compliance, and patient engagement features.

Keywords

Images

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Videos

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OnCare360 Care Management Services.pdf

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