Navigating complex health issues while balancing the demands of daily life can be incredibly challenging. For Chelsea F., a 34-year-old woman with a history of congenital duodenal atresia, gastroparesis, gluten intolerance, and multiple food allergies, this reality hit hard when a series of severe health complications led her to seek help in the emergency room.

The Clinical Challenge

Chelsea's story began with a frustrating cycle of frequent ER visits. Over the span of just one month, she was admitted to the emergency room seven times due to persistent and severe nausea and vomiting. Alongside these symptoms, she experienced worrying neurological issues, including paresthesia (tingling or numbness), dizziness, weakness, difficulty walking, and visual impairment.

Upon admission to the hospital, an endoscopy was performed, which yielded no significant findings. Despite this, Chelsea's condition was severe enough to necessitate a thorough evaluation and treatment plan. The medical team administered a combination of intravenous medications: droperidol for nausea, famotidine for stomach acid reduction, magnesium for electrolyte balance, and normal saline for hydration.

“myLaurel was a lifesaver,” Chelsea recounts. “I was supposed to stay in the hospital for three more days for a certain IV treatment, but because of myLaurel, I was able to go home and spend precious time with my five-year-old daughter.”

— Chelsea; patient, mom

A Turning Point: Neurological Insights

The breakthrough came when the neurology team identified Chelsea's neurological symptoms were likely due to deficiencies in essential B vitamins, specifically thiamine (vitamin B1) and niacin (vitamin B3). This revelation pointed to a crucial aspect of her treatment: aggressive vitamin repletion. 

Transitioning to Home

Despite the promising new treatment plan, Chelsea faced a dilemma. The thought of spending additional days in the hospital beyond her almost two-week stay was daunting, particularly as she had a young daughter at home who was only able to visit her once while she was in inpatient treatment. Fortunately, Ochsner Health called on their home-care partner, myLaurel, which provided a solution allowing Chelsea to early discharge from the hospital and continue her treatment from the comfort of her home.

The myLaurel Experience

Chelsea’s experience with myLaurel was marked by both convenience and quality care. The home care team visited Chelsea’s home for intravenous treatments over the course of three days, with the first treatment beginning the day after she was discharged. Chelsea was prescribed a regimen of thiamine, starting with 500 mg IV three times a day for two days, then a reduced dosage of 250 mg IV daily for five days, and then 100 mg orally daily for the foreseeable future.

“The service was professional and caring,” Chelsea notes. “The in-home providers were consummate professionals, friendly and efficient, and the treatments were completed quickly—usually in about 30 to 45 minutes. They were accompanied by a physician over telehealth.”

“I was very impressed by how quickly the physicians actually dug into my history and understood it before they started talking to me.” 

The flexibility of receiving care at home allowed Chelsea to focus on her recovery and family life. “Being at home made a huge difference,” she says. “I didn’t have to stay in the hospital an additional three days for a treatment that took a half-hour and could be present for my daughter, who was about to start kindergarten. I’m doing better, little by little.” 

Final Thoughts

Chelsea’s journey underscores home-based care's profound impact on a patient's quality of life. For patients like Chelsea, balancing complex medical needs with family responsibilities can be daunting. MyLaurel’s ability to deliver high-quality care at home offers a vital alternative, ensuring that patients receive the treatment they need while maintaining their daily routines and family connections.

“I’m not one to let strangers in, but the people I met with were all very nice and very kind, and I had no problem letting them in to help me. The myLaurel team called for my first treatment and then called ahead over the next two days when they were on their way.”  

As Chelsea continues her recovery, with follow-up appointments to monitor her vitamin levels and neurological health, she remains grateful for the support and flexibility provided by myLaurel. Her story is a testament to the transformative power of home-based care in managing chronic and complex health conditions.

Conclusion

For those navigating similar health challenges, Chelsea’s story highlights the benefits of exploring home care options. myLaurel offers a compassionate and practical solution for patients and their families by bridging the gap between hospital-based treatments and home life.

Chelsea shares a tearful final thought: "It frees you up to live the rest of your life. The freedom to be at home and still live your life was a humongous plus to this whole experience.”  

18+ patients, within service areas, partnered health system patients. 

Care Management Teams Serving High-acuity Populations

Coordinista streamlines CM and TOC operations and ensures accountability and continuity. Teams can complete critical tasks—like in-home medication reconciliations within 48 hours of discharge, leading to reduced readmissions and ER visits, and boosting patient engagement. The result: stronger quality scores, higher satisfaction, and better outcomes for both patients and organizations.

Mobile Primary Care Teams (ISNP & DSNP Populations)

Coordinista equips mobile and hybrid primary care teams to deliver seamless primary care, care management, and transitions of care across wide territories. By unifying scheduling, documentation, and communication, providers can optimize resources, ensure continuity between teams, and maintain full transparency while serving complex populations.

HCC Recapture Programs

Coordinista helps teams maximize accuracy and efficiency in HCC recapture. In one case, a mobile provider team completed 1,400+ chronic disease assessments across 40+ facilities in just 23 days—analyzing 1,600+ historical ICD-10 codes and increasing an ISNP plan’s RAF score by 16%. At the point of care, embedded coding tools ensured actionable, accurate condition capture, protecting risk-adjustment integrity and aligning reimbursement with actual patient acuity.

Mobile Phlebotomy

Coordinista modernizes mobile phlebotomy by eliminating manual fax and email workflows. Lab orders flow directly to the point of care, improving turn-around times, accuracy, and productivity.

Supports care management associated with Medicaid and pediatric populations. 

Coordinista has delplyed with mobile providers across MI, WV, OH, will be deploying soon in IN and MD. Coordinista provides value for each level of stakeholders.

Clinicians in the Field

What they need: Flexibility, efficiency, and less administrative burden so they can focus on patients.

How Coordinista helps:

• Mobile-first tools making it fast and easy to self-manage caseloads and schedules.
• Point-of-care documentation with embedded coding tools to capture real patient acuity.
• Integrated workflows for labs, phlebotomy, and transitions of care—no more juggling faxes or duplicate entry.
• Built-in mileage tracker and time capture to simplify reporting.

Impact: More time with patients, less administrative burden, and confidence that nothing slips through the cracks.

Supervisors / Care Team Managers

What they need: Visibility, accountability, and seamless coordination across teams.

How Coordinista helps:

• Real-time transparency into schedules, caseloads, and field activity.
• Dashboards that show productivity, engagement, and compliance at a glance.
• Ability to flex between self-managed and centrally scheduled models—even within the same organization.
• Customizable workflows and alerts to ensure deadlines (TOC, CCM, quality tasks) are consistently met.

Impact: Stronger team performance, faster responsiveness to patient needs, and improved quality scores.

Administrators / Operations Leaders

What they need: Compliance, financial integrity, and efficient use of resources.

How Coordinista helps:

• Audit-ready reporting of all encounters (time, duration, geo-location) in real time.
• Accurate condition capture to protect risk-adjustment integrity and align reimbursement with true acuity.
• Seamless interoperability with any EHR or data system to reduce manual work and improve security.
• Operational insights that identify waste and highlight opportunities for optimization.
• Improved outcomes, quality, and compliance, resulting in more savings, increased revenue, and better margins. 

Impact: Lower costs, stronger compliance, improved reimbursement, and data-driven decisions to scale efficiently.