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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Playback Health
Playback Health

Categories

Solutions

Description

Product Description:

Through its comprehensive integration of diverse data sources - including EHR, RPM and patient-generated insights - the Medical Brain has a complete understanding of the patient’s medical history and knowledge of the current situation in real-time. With this complete, whole-person understanding, the Medical Brain proactively identifies emerging health risks, care gaps, delays, and errors. 

The Medical Brain is being used by provider groups, health systems, ACOs to help providers manage patients on their behalf so they can succeed with value-based care. Brain contacts providers and orchestrates care. This patient-first, real-time approach helps patients control chronic disease, reduce hospital days, while increasing provider productivity by 92% by eliminating patient communication and follow-up tasks from provider and office staff.  

The Medical Brain is being used by provider groups, health systems, ACOs to help providers manage patients on their behalf so they can succeed with value-based care.

About healthPrecision / Medical Brain:

Medical Brain is an AI-powered clinical assistant designed to enhance healthcare for both patients and providers. For patients, it offers personalized care by monitoring vital signs, providing health insights, and simplifying the management of appointments, medications, and follow-ups. This ensures proactive care and empowers patients to make informed health decisions. For providers, Medical Brain delivers real-time, data-driven insights to support accurate clinical decisions, streamlines communication within care teams, and automates administrative tasks, allowing more time for direct patient care and improving overall healthcare efficiency.

Product Description:

Producing documentation for billing, QA, patients, and care communication is a significant burden on clinicians, requiring hours away from patient care and negatively impacting patient experience and outcomes. 

Playback Health’s mission is to alleviate this burden through advanced AI technology. As the leading care-forward, cost-effective AI medical scribe and patient engagement platform, Playback is designed by clinicians for clinicians. Its unified communication suite empowers healthcare professionals to focus more on patient care and reclaim quality time in their lives. Playback ambient listening and AI features capture provider conversations and seamlessly generate notes, orders, assessments, and other essential documentation, saving hours every day. Clinicians can effortlessly share vital care information with patients and families, significantly reducing communication burdens and enhancing the patient experience. 

Playback Health allows clinical care teams to be more connected and engaged in their patients' care journey, while helping patients and families better understand their care.

About Playback Health:

Playback Health is an AI-powered clinical platform that connects providers, patients, and their families at the point of care, facilitates communication and knowledge sharing, and gives providers more time to care. The platform leverages AI to record any audio and transforms it into EMR-ready clinical notes. 

Our mission is to make the care experience simpler, more effective, and more efficient by connecting clinicians, patients, and patients' families to the point of care. It is a platform for hospitals, clinics, and private providers that improves health outcomes and saves time through AI and automation, making communication and sharing easy between providers, patients, and their support systems. Playback Health is deeply integrated into EMR and health systems, supercharging patient experience and driving HCAHPS and star ratings up across all departments and specialties.

To learn more and get started with Playback Health for free, visit playbackhealth.com or connect with us: hello@playbackhealth.com

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Medical Brain possesses a sophisticated level of contextual understanding, built on a complete set of patient data from a variety of sources including both free text and structured notes from health system and provider EMRs, as well as feeds from clinical systems and RPM devices. In addition, the Medical Brain communicates with patients proactively and on-demand, capturing information about their current situation and conducts a clinical interview to capture the complete, holistic picture. With this multilateration approach, the Medical Brain understands the patient’s medical situation contextually and provides personalized, high precision clinical decisions in real-time.

Medical Brain seamlessly integrates with Electronic Health Records (EHR), including hospital and provider-based systems, as well as specialty systems and digital devices such as RPM. This integration streamlines data acquisition and analysis, and provider workflow, allowing for the efficient, timely and accurate use of historical and real-time patient data. With complete knowledge of the patient’s health condition, the Medical Brain delivers high-precision clinical insights to patients and providers for timely corrective action. Provider workflow is streamlined and interactions are recorded in the EHR and accessible to healthcare providers, thereby improving continuity of care.

Medical Brain rigorously protects patient privacy and adheres to HIPAA and other regulatory standards. It employs state-of-the-art encryption for data storage and transfer, conducts systematic security audits, and enforces strict access controls, ensuring that only authorized individuals have access to sensitive patient information.

Medical Brain engages users through naturalistic interactions, using advanced natural language processing technologies to understand and generate responses that mimic human conversation. This approach helps put patients at ease, simulating an interaction with a healthcare professional and improving overall user satisfaction and engagement.

Medical Brain is designed to handle a large volume of patients and growing volume of interactions to address large-scale population requirements. It supports scalability through robust cloud infrastructure and efficient data management, capable of maintaining high performance levels even as the number of users and the volume of data expand across various regions and healthcare settings. Our team of dedicated clinical professionals have streamlined implementation to enable rapid deployments which scale easily for providers and health systems.

Medical Brain keeps pace with the rapid advances in clinical care and in AI and healthcare technology. As new use cases are required, the Medical Brain team develops new clinical modules with evidence-based protocols and updates the clinical repository with the latest updates, including provider inputs, research, and evolving healthcare practices. This adaptability ensures that Medical Brain remains at the cutting edge of technology, capable of offering the most current and effective solutions in healthcare AI.

With bidirectional communication, Medical Brain facilitates synchronous and asynchronous interactions between patients and care teams 24/7. Patients can receive immediate support through the platform, whether it’s via messaging, video, or audio calls. This capability ensures continuous access to care, helping patients manage their health proactively, with the care team receiving notifications about any significant health changes.

Medical Brain provides extensive operational support for both patients and care teams. This includes logistics management, staff training, patient onboarding, and ongoing technical support. The platform aims to enhance clinician experiences by reducing friction in workflows, preventing burnout, and ensuring patients are supported throughout their care journey. Medical Brain’s comprehensive approach not only improves patient outcomes but also simplifies care delivery for providers, making it an invaluable tool in modern healthcare settings.

Medical Brain enables individuals to share real-time biometric and health data with their care teams from outside the hospital or clinic. This is done through digital technologies, such as wearables and mobile devices, that continuously monitor health metrics (e.g., heart rate, blood pressure, glucose levels). The platform allows care teams to monitor patient data remotely and adjust care as needed, empowering proactive and continuous care beyond in-person visits.

Medical Brain uses advanced analytics to identify patients at risk of worsening conditions or potential hospitalization. By analyzing incoming patient data in real-time, the platform recognizes patterns indicative of deteriorating health, flagging patients for timely intervention. This predictive capability supports early detection of issues, reducing the likelihood of critical events like emergency room visits or hospitalizations.

Use Cases

Description:

The Medical Brain’s Patient-Centric Clinical Decision Support combined with Real-Time Care Orchestration identifies risks in real-time and guides immediate corrective action for best outcomes.

1. The Medical Brain® Diabetes module offers evidence-based guidance for the full spectrum of diabetes and related conditions, focused on establishing and maintaining excellent diabetic control with medical management and lifestyle modifications. The Medical Brain is in constant contact with diabetic patients helping them to manage the minute-to-minute intricacies of their condition aiming for their target HgbA1c goals. Diabetes is a condition with multiple co-morbidities and the Medical Brain uses evidence-based guidelines to manage those co-morbidities together to get the best outcomes. As an example, Hypertension can cause blood sugars to rise and both conditions need to be controlled together. As a result, the Medical Brain controls hard to control diabetics with real-time information including well-coordinated trend data for decision-making.  

2. The Medical Brain’s Renal Care Module spans conditions ranging from mild to end-stage renal failure and provide evidence-based guidance on renal specific conditions as well as the related co-morbidities such as diabetes and hypertension. This multi-lateral patient view allows the Medical Brain to guide guides physicians and their patients to maintain an optimal clinical steady state and minimize renal failure progression while driving the best outcomes in cost and quality performance.

3. Medical Brain’s health failure module covers the full spectrum of heart failure conditions from pre-clinical (asymptomatic, Stage B HF) through Stage D heart failures. The module includes evidence-based guidelines and best practices, so patients, cardiologists, and PCPs stay aligned with the goal of maintaining the most stable clinical state. Medical Brain detects risks and facilitates the right intervention by the right provider when adjustments in care are needed.

4. The Hypertension module helps patients gain and maintain control over hypertension with this clinical module incorporating best practices from leading medical experts. The Hypertension Module also includes coordination with other related chronic conditions and delivers trend analyses to patients and providers to manage hypertension 24/7. Medical Brain® directly connects patients and providers for effective care without gaps, miscommunications, or delays.

5. The Medical Brain covers the full spectrum of cardiac arrhythmias, including premature atrial contractions, supraventricular tachycardia or paroxysmal SVT, sick sinus syndrome, atrial fibrillation, and others. The Medical Brain includes evidence-based guidelines and best practices for treating arrhythmias and facilitates the right intervention by providers to achieve a well-controlled, appropriately monitored, and effectively managed clinical situation.

6. This module covers the full spectrum of valvular heart diseases, including aortic stenosis and mitral regurgitation. The Medical Brain® Valvular Disease Module includes evidence-based guidelines and best practices for treating valvular heart disease and related conditions. With coordinated, proactive care, patients can experience a better quality of life without incurring unnecessary spending. 

7. Hyperlipidemia is an important module because it influences many chronic conditions. The Medical Brain guides providers and patients in achieving the optimal lipid profile through lifestyle modifications and appropriate medications. This module includes the full spectrum of hyperlipidemia and related conditions to facilitate medical management and drive better outcomes.  

8. The Orthopedics module addresses a range of both surgical and medical orthopedic conditions. The Module is tailored to evidence-based practices for pre-op patient management including chronic conditions, through the post-op recovery phase including return to functionality and prevention of infections. The Module includes best practices and guidelines from leading Orthopedics organizations.  

9. The Obstetrics module includes evidence-based guidelines and best practices that cover a range of normal through high-risk pregnancies with a focus on assuring accuracy and reducing risk and error to improve patient safety in OB. Clinical guidelines are applied throughout the OB continuum including prenatal, intrapartum and the postpartum periods.  

The OB module and the AI clinical decision support system is tailored to reduce adverse events and prevent OB risk and systems related gaps and delays in care which place women at risk.  

10. The Medical Brain includes evidence-based guidelines, best practices, and protocols for COPD, ranging across the full spectrum of severity. Complex pulmonary conditions such as COPD, exist with co-morbidities including hypertension, cardiac disease and diabetes, and the COPD module coordinates across the full spectrum.

11. This module covers the full spectrum of infectious diseases across outpatient and inpatient settings, including from sepsis and septic shock. This module applies to patients with emerging infectious such as post-surgical signs of infection all the way through septic shock.  

12. The radiology module covers evidence-based guidelines and best practices for selecting the appropriate imaging and radiology studies for each specific case. With Medical Brain, providers can optimize utilization based on the current appropriate use criteria and drive the best outcomes in cost and quality performance through real-time precision.

13. The Medical Brain offers evidence-based guidelines and best practices in lifestyle modifications for multiple conditions and diseases, assisting each person in maintaining the best preventive measures to avoid diseases and disease exacerbations while maximizing their quality of life. This is particularly important for chronic disease management which is influenced by medical as well as social conditions and determinants.  

Pediatric use cases:

None provided

Users:

Diabetes Patients 

Renal Patients 

Heart Failure Patients 

Hypertension Patients 

Arrhythmia Patients 

Valvular Heart Disease Patients 

Hyperlipidemia Patients 

Orthopedic Patients 

Obstetric Patients 

COPD Patients 

Infectious Disease Patients 

Radiology Patients 

Lifestyle Modification Patients 

Description:

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

  • Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
  • Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
  • Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
  • Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
  • Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
  • Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Users:

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

  • Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
  • Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
  • Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
  • Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
  • Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
  • Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
  • Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
  • Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
  • Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
  • Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, ADT, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

The Medical Brain, an AI-powered digital clinical assistant, offers significant enhancements over a typical Electronic Health Record (EHR) system found in provider offices. Unlike traditional EHRs, which primarily serve as structured data repositories with limited capabilities for interpreting free-text entries, the Medical Brain seamlessly integrates and interprets both structured and unstructured data from various sources. This capability ensures a comprehensive view of a patient's health that is dynamically updated through interactions with patients and providers in natural language. Furthermore, the Medical Brain's advanced decision support algorithms provide recommendations with 98% accuracy, based on a holistic analysis of patient data, thereby facilitating more informed clinical decisions. By layering on top of existing EHR systems, the Medical Brain not only enhances data utility and clinical workflow but also actively contributes to the medical records it accesses, reducing the likelihood of errors and omissions and greatly improving the efficiency and effectiveness of healthcare delivery.

Differentiators vs Competitors:

The Medical Brain differentiates itself from competitors in the digital healthcare space by offering a comprehensive, all-in-one solution that integrates care coordination, EHR interoperability, symptom analysis, and RPM. While competitors may offer one or a few of these features, Medical Brain excels by incorporating all these functionalities into a single platform, enhancing both provider efficiency and patient outcomes. Its capability to engage in dialogues with both providers and patients sets it apart, making it a truly holistic approach to patient care. This dual communication capability allows Medical Brain to gather and utilize a wider range of patient data, leading to highly accurate health assessments and personalized care plans.

Moreover, Medical Brain significantly reduces the administrative burden on healthcare providers, having reduced follow-up administrative tasks by 92%, thereby allowing providers more time to focus on direct patient care. The system’s decision-making support boasts a 98% accuracy rate, which is notably superior to that of any competitor. This high level of precision and efficiency in Medical Brain’s operations not only streamlines workflows but also ensures that clinical decisions are both timely and reliable. By serving as a platform that effectively communicates with and benefits both providers and patients, Medical Brain goes beyond traditional digital assistants and positions itself as a crucial component in modern healthcare ecosystems, driving improvements in healthcare delivery and patient satisfaction.

Differentiators vs EHR Functionality:

Playback employs advanced automation and AI to transform patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries simultaneously. This not only saves clinicians time but also enhances the patient experience significantly.

Playback seamlessly integrates within your facility's EMR, offering ambient listening and AI scribe capabilities, complete with 1:1 editing and direct writeback functionality. Additionally, it facilitates effortless sharing of information through the patient portal.

For settings that require a non-integrated solution, Playback functions as a secure, standalone AI scribe. It retains the robust sharing capabilities of our EMR-embedded solution. A lightweight AI scribe application that can be set up and launched in less than five minutes, sitting atop any system of record for rapid deployment.

Differentiators vs Competitors:

Playback Health integrates video, audio, and screen recording into the communication process, ensuring that all stakeholders can access and share care information in a language they understand. By focusing on the doctor-patient conversation, Playback ensures that everyone involved can clearly hear and comprehend care instructions, regardless of time or location.

No other platform combines AI-scribe technology with seamless engagement and sharing like Playback Health. This unique approach reduces communication errors, saves clinicians valuable time, and enhances patient experience scores.

Health Equity

Keywords

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Downloads

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Playback Health Patient Care Case Study

Alternatives

Company Details

Founded in 2018

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