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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Virtual Nursing and Telehealth: Experience the future of inpatient care with hellocare’s Virtual Nursing and Telehealth services. Our platform enables healthcare providers to perform remote patient admissions, discharges, education and continuous care, while involving family members and care team in the virtual visit, enhancing efficiency while maintaining high standards of patient care. Through live examinations with peripherals during a physician rounding, we reduce the need for physical carts and equipment in the room, streamlining operations and minimizing disruptions. 

About hellocare:

Transform your existing hospital room into an integrated virtual care delivery hub with hellocare

Unlock the power of virtual care delivery with hellocare AI-assisted platform by transforming any patient room TV into virtual care delivery hub for virtual nursing, phyiscian rounding with live examination, virtual sitting (with AI-based algorithms for fall prevention, fall detection, pressure injury prevention, patient mobility tracking), patient engagement and entertainment, care coordination and clinical communications, to deliver hybrid care anytime from anywhere while enhancing patient engagement. 

Transforming your existing hospital room TV into a virtual care delivery hub, enables providers, nurses, and sitters to communicate and manage care via real-time audio and video calls, directly from your EHR to the patient room. Clinical teams and patients can invite members of the family and care team to participate in these calls, driving patient engagemeent and enabling them to take ownership of their health, which is known to improve health outcomes and patient satisfaction. 

Product Description:

Virtual nursing (or tele-nursing) involves relocating eligible nursing duties to telemedicine delivery to allow bedside nurses to focus on patient care tasks that must be undertaken in-person. As healthcare facilities rethink the delivery of nursing services, a customizable virtual nursing component will be an important component. Hicuity Health Virtual Nursing offers an expansive menu of customized virtual nursing functions designed to address the significant increase in bedside nurse turnover and the increasing need to support bedside nurses in providing in-person care.

About Hicuity Health:

Hicuity Health is the nation’s leading provider of high acuity telemedicine services, contracted to provide remote patient monitoring (RPM) or critical care to partner hospitals and health systems nationwide. Our proprietary clinical response platform leverages U.S. board-certified clinicians, certified technicians, nine technology-enabled care centers, and sophisticated connectivity and diagnostic technology to deliver 24 x 7 x 365 clinical expertise and proven clinical results to patients, families, and providers in more than 100 hospitals across30 states.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

hellocare's Virtual Nursing and Telehealth Module encompasses a broad spectrum of use cases, addressing various aspects of patient care such as:  

ICU monitoring: This setup allows a single ICU nurse to monitor multiple patients from a command center, providing immediate alerts and necessary interventions.  

Virtual Nurse Rounding: The two-way audio/video connectivity and real-time access to patient data enables virtual rounding for nurses to complete regularly scheduled check-ins on patients. Virtual rounding is a great way to identify patient needs and safety risks, monitor for changes in patient condition, and reduce the frequency of bedside staff re-entering patient rooms. It can also reduce exposure risk for COVID and other patients who require isolation, further preserving PPE. 

Virtual Physician Rounding: Similar to Virtual Nurse Rounding, the physician can use the same platform and endpoint to do rounds with live examination. Our hellocare device will serve as a hub, connecting to different peripherals such as a Stethoscope or Dermatoscope, allowing the physician to do assessment remotely, eliminating the need for carts in the room. 

Discharge Navigation: Virtual nurses can take the lead on completing discharge paperwork and coordinating other aspects of the discharge process. 

Dual Sign Off: Bedside and virtual nurses can work together in real time to verify medications and for other tasks that require dual sign off, eliminating delays to care. 

Patient Education: Nurses can use the A/V connection to patient rooms to educate patients and their virtual and in-person visitors about their conditions, procedures, and after-care, and be available to answer questions at any time. 

Mentoring and Training Support: Experienced nurses can guide new hires and novice nurses through procedures and conduct joint physical/virtual patient visits to improve quality, reduce the learning curve, and provide an extra level of attention to patients. 

Pain Assessment: Virtual nurses can round on patients routinely to assess their pain level, and follow-up with reassessment and documentation of patient response to pain relieving measures, such as medication administration and repositioning. Patients can also inform virtual nurses when they are experiencing pain. 

Responding to Calls/Answering Patient Questions: Many nurse calls from patients can be resolved without requiring an in-room visit. 

Care Plan Updates: Working collaboratively with the care team, a virtual nurse can serve as coordinator for updates to the care plan. 

Provider Consultation: Telehealth is frequently used to facilitate consults among providers. Virtual nursing makes nurses available for consultation with caregivers in the patient room, and the virtual nurse can also initiate contact with specialists or other providers outside the facility. 

Chart Audits: Assigning chart audits to virtual nurses frees the floor nursing staff to spend more time with patients while promoting patient safety and quality. 

Post-Procedural Monitoring: Virtual nursing can provide enhanced monitoring for post-procedure patients and others that need close monitoring. 

Order Clarification: Virtual nurses can take questions from their bedside counterparts and follow up with physicians when orders are unclear. 

Pediatric use cases:

Yes, hellocare's Virtual Nursing and Telehealth Module can apply to pediatrics. Many of the use cases described are not specific to adult patients and can be adapted to meet the needs of pediatric patients and their families. 

Users:

The primary users of hellocare's virtual nursing and telehealth platform include healthcare providers such as nurses and physicians, patients in inpatient settings, family members that can join education sessions or visit their loved ones virtually at any point of time, and healthcare administrators managing virtual care delivery programs. 

Description:
  • Staffing Solution
  • 24/7/365 Intensivist-led Services
  • Critical Care


Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Home health, Behavioral health, ADT, Credentialing

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, GE

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other, Desktop

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Other

Hardware Compatibility:

None provided

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

  • Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
  • Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
  • Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
  • Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
  • Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
  • Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

Differentiators vs Competitors:

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions. 

  • Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems. 
  • We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback. 
  • Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms. 
Differentiators vs EHR Functionality:

24/7/365 clinical care support. Hiring flexibility enabled by nine geographically-dispersed care centers. Deep clinical and operational experience. 

Differentiators vs Competitors:

Unmatched clinical and operational experience. Advanced HUB platform which uniquely operationalizes at-scale and multi-location critical care. Multiple implementation models and customized workflows, including flexibility for internal/external/shared provider staffing.

Health Equity

Keywords

Images

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Virtual Nursing and Telehealth

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Videos

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Downloads

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hellocare device specification.pdf
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Company Details

Founded in 2006

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