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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Enhance patient safety with hellocare’s AI-Assisted Virtual Sitting Module. This service provides continuous, resource-efficient monitoring, supporting a high patient-to-sitter ratio. Utilizing AI technology, we detect and prevent adverse events such as falls and pressure injuries, ensuring vigilant care and immediate response when needed. Sitters can document interventions and alerts directly into the EMR via voice dictation, streamlining record-keeping without disrupting monitoring. Additionally, sitters can use verbal redirections to communicate with patients in their native language, ensuring clear and effective interaction. 

About hellocare.ai:

Transform your existing hospital room into an integrated virtual care delivery hub with hellocare.ai

Unlock the power of virtual care delivery with hellocare AI-Assisted Virtual Care platform by transforming any patient room TV into virtual care delivery hub for virtual nursing, phyiscian rounding with live examination, virtual sitting (with AI-based algorithms for fall prevention, fall detection, pressure injury prevention, patient mobility tracking), patient engagement and entertainment, care coordination and clinical communications, to deliver hybrid care anytime from anywhere while enhancing patient engagement. 

Transforming your existing hospital room TV into a virtual care delivery hub, enables providers, nurses, and sitters to communicate and manage care via real-time audio and video calls, directly from your EHR to the patient room. Clinical teams and patients can invite members of the family and care team to participate in these calls, driving patient engagemeent and enabling them to take ownership of their health, which is known to improve health outcomes and patient satisfaction. 

Product Description:

AvaSure is a leader in virtual care services, leveraging over 15 years of experience and a proven track record of successful implementations in more than 1,100 healthcare facilities. The company offers the AvaSure Intelligent Virtual Care Platform, which integrates AI-powered solutions like virtual sitting, virtual nursing, and virtual visits. AvaSure’s expertise includes:

  • Future-Proof Platform: The Intelligent Virtual Care Platform combines clinical grade in-room devices with AI-enabled solutions for continuous patient observation and virtual visits, helping to enable proactive interventions, improved patient outcomes and optimized staffing. 
  • Scalable Infrastructure: AvaSure’s platform is built on a scalable, enterprise-grade infrastructure that supports integration with electronic health records (EHRs) like Epic, nurse call systems, and other healthcare technologies. Boasting a 99.9% uptime, our system is built with the high-reliability necessary for a patient care environment. 
  • Analytics and Benchmarking: AvaSure Analytics offers actionable insights and nationwide benchmarking, helping organizations measure performance and optimize their virtual care programs.
  • Open Ecosystem: AvaSure’s platform features a PartnerAPI that allows our in-room device to be the gateway to patient care, sending audio/video from the room to any third-party applications or systems, supporting limitless use cases.
  • Clinical and Technical Expertise: With a team comprising of 15% nurses, AvaSure provides tailored clinical strategies and ongoing support to ensure measurable outcomes. Based on our experience from over 5,000 virtual care deployments, AvaSure provides end-to-end implementation services, including project management, clinical program development, and technical deployment. A dedicated team of clinical and technical experts ensures seamless integration and adoption.

About AvaSure:

Intelligent Virtual Care Platform

Over 1,100 hospitals use AvaSure to engage with patients, optimize staffing and seamlessly blend remote and in-person treatment at scale. Drive measurable outcomes and empower clinicians with an AI-powered virtual care platform that integrates seamlessly into your care workflows. AvaSure offers modern virtual care solutions supported by an open architecture that can help lead your organization into a future where cutting-edge technology and compassionate care converge.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

AvaSure offers 24/7 technical support to address any issues that may arise.

AvaSure’s analytics platform doesn’t just show you how your virtual care program is performing—it shows how you stack up. Benchmark your outcomes, utilization, alarm rates, and staff responsiveness against national averages and peer organizations, including academic medical centers, VA hospitals, and critical access facilities. Partner with our dedicated customer success team to define success, track the right metrics, and configure dashboards that drive system-wide impact. With clear, actionable reporting and competitive benchmarks, AvaSure helps you stay ahead and scale smarter.

Reliable two-way video over a secure connection gives you full control over remote patient interactions, including specialty consults for nursing and physicians, admissions and discharges, rounding, and more. Group calling enables remote caregivers and families to join conversations, while polite entry allows clinicians to ask for permission before starting a video call. You can access the same seamless experience through a web browser from your hospital workstation or at home. Additionally, include interpreters for accessible two-way calling to ensure effective communication for all patients.

AvaSure’s pioneering TeleSitter® solution enables continuous remote monitoring of patients using real-time video and audio. With this technology, a single Virtual Safety Attendant (VSA) can observe multiple patients at once—dramatically reducing the need for 1:1 sitters while maintaining patient safety and improving staff efficiency.

AvaSure’s platform is purpose-built for scalability and interoperability. By maximizing your existing infrastructure, it reduces the need for new hardware investments while supporting scalable, enterprise-grade backend systems that grow with you. The platform integrates seamlessly with Electronic Health Records (EHRs), nurse call systems, and other critical technologies using standardized formats like HL7. A robust partner API further enhances interoperability, making it easy to connect with diverse health IT environments without creating silos. Whether you’re a small clinic or a large hospital system, AvaSure’s cloud-based architecture supports a wide range of clinical use cases—and adapts to your unique workflows and growth plans.

Keep an eye on critical patients, support care workflows and keep patients safe in an integrated, AI-enabled ICU with a platform designed for care. Integrated with technology already in the room, a virtual care program can bring care further.

Support patients continuing their care at home with ongoing access to their virtual care team from a tablet or web-enabled device. Provide a seamless experience across the care continuum by delivering the same virtual care inside the hospital and at home.

Use Cases

Description:

hellocare's AI-assisted Virtual Nursing Module supports a variety of use cases, including: 

Fall Prevention and Detection: Detects early signs of a fall by monitoring bed exits and rail positions. In the event of a fall, instant alerts enable quick response to prevent injuries. 

Pressure Injury Prevention: Tracks patient immobility and prompts necessary actions to mitigate pressure ulcers through timely patient repositioning. 

Patient Mobility Analysis: Monitors and records patient mobility within the room, providing valuable data for assessing patient health and predicting potential health risks. 

Privacy-Preserving Monitoring: Utilizes real-time body segmentation to replace patient images with avatars, maintaining privacy while monitoring essential health metrics. AI-Based Rounding: Automates routine checks like IV levels and vital signs from bedside monitors, integrating critical data into EMR for comprehensive care oversight. 

AI-Based Hand Hygiene for Compliance: Monitors staff hand hygiene, automatically reporting compliance, enhancing safety, and lowering costs of manual report generation.​

Pediatric use cases:

Yes, hellocare's AI-assisted Virtual Nursing Module can apply to pediatrics with the same use cases as described above. 

In addition, sitters can also observe pediatric patients for eating disorders and aggressive behaviours.

Users:

Our AI-Assisted Virtual Sitting Module is designed for a wide range of users, including Sitters, patients with chronic conditions, post-operative patients, and those requiring continuous monitoring. Sitters use the platform to monitor patient data in real-time, make informed care decisions, and provide timely interventions. Caregivers and family members also benefit from the platform’s features, allowing them to actively participate in the patient’s care journey​ and visit their loved ones virtually.

Description:

Virtual visits, virtual nursing, virtual sitting 

Pediatric use cases:

Virtual visits, virtual nursing, virtual sitting for uses such as behavioral health, eating disorders, and low-to-moderate suicide risk. 

Users:

Used by over 1,100 hospitals in the United States, including the top 10 largest health systems. 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Home health, Behavioral health, ADT, Credentialing

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, GE

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other, Desktop

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

  • Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
  • Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
  • Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
  • Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
  • Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
  • Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

Differentiators vs Competitors:

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions. 

  • Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems. 
  • We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback. 
  • Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms. 
Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Safer patients, happier nursing teams, and a dedicated clinical support team by your side through it all. AvaSure is the only virtual care platform with proven ROI in over a thousand hospitals.

Health Equity

hellocare enhances health equity with integrated language services, facilitating access to interpreters for all community languages via digital platforms. Patients can connect with translators directly on their TV and benefit from live translation through subtitles, ensuring clear and accessible communication.

hellocare promotes accessible engagement by offering diverse communication options including text, voice, and adjustable font sizes. This flexibility ensures that all patients, regardless of their communication preferences or visual impairments, can interact effectively with healthcare providers.

hellocare builds trust through stringent data privacy and security measures, ensuring HIPAA and HITRUST compliance. We clearly communicate the use, security, and optionality of data handling to patients, reinforcing confidence in the privacy of their health information.

hellocare offers 24/7 support via chat, email, and phone to ensure timely assistance and enhance digital literacy. Comprehensive training is provided to all users to facilitate ease of use and maximize the effectiveness of our healthcare solutions.

Keywords

Images

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Videos

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Downloads

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Company Details

Founded in 2008

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