Oneview’s interface is designed to be user-friendly for patients and families, presenting real-time information—like care team details and daily schedules—in a clear, intuitive format. With readable text, clear icons, and dynamic updates that require no interaction, it ensures essential information is always accessible. Customizable branding enhances comfort and familiarity, helping reduce confusion and support a more informed, engaging patient experience.

Oneview offers a cloud-based analytics platform that captures real-time events from devices, backend systems, and patient interactions—like meal orders, service requests, and education engagement. It integrates with hospital systems, including EHRs, to gather key data such as demographics and schedules. Insights are delivered through interactive PowerBI dashboards and monthly Executive Reports summarizing KPIs and usage metrics, helping hospitals track ROI, enhance care, and optimize operations.

Oneview's Care Experience Platform ensures reliability through seamless EHR integration, real-time analytics, and ISO27001/ISO27701 certifications for security and compliance. It offers minimal IT impact with a fully-managed solution and 24/7 support, enhancing performance and trust.

The Room Controls application allows patients to adjust lighting, window shades, and temperature through the platform, enhancing comfort and independence. Seamlessly integrated with hospital systems, it reduces non-critical requests to nursing staff, improving both patient satisfaction and operational efficiency.

Oneview is a vendor-agnostic platform that integrates seamlessly with hospital systems to support clinical workflows, automate updates, and personalize the patient experience. Using HL7 standards, secure APIs, and message transformation, it enables real-time data exchange to deliver tailored content—like care team info and education—via TV or touchscreen, improving communication and care coordination.

The Care Experience Platform enables bi-directional communication between patients and care teams through native inpatient devices, such as touchscreens, TVs, and personal devices. This feature allows patients to send service requests, provide feedback, and communicate with clinicians in real-time, while care teams can respond promptly, update care plans, and address patient needs. By facilitating seamless, two-way communication, Oneview enhances patient engagement, improves care coordination, and reduces delays in responding to patient concerns, all within a user-friendly, integrated environment

Oneview helps with care coordination by centralizing real-time patient information and making it easily accessible to care teams, patients, and families. Integrated with EHRs and other hospital systems, Oneview surfaces key details like care team assignments, treatment plans, schedules, and education materials directly at the bedside or on mobile devices. Automated workflows ensure that all stakeholders are aligned, reducing communication gaps and improving the consistency and quality of care throughout the patient journey.

Oneview’s Care Experience Platform delivers personalized, interactive education at the point of care, helping patients better understand their conditions and manage symptoms. Through micro-learning content, real-time feedback, and service request tools, the platform boosts engagement, supports timely discharges, and streamlines nursing workflows—all while enhancing patient knowledge and satisfaction.

Oneview's Care Experience Platform improves workflows with automated processes, real-time data and analytics, virtual care integration, device management, and patient-driven features. It integrates with systems like Epic and Computrition to automate tasks such as meal ordering, supports telehealth via an open Virtual Care API, ensures device security and monitoring, and allows patients to make digital requests, reducing staff workload and enhancing care.

Oneview’s EHR integration enhances patient engagement by seamlessly connecting with hospital and third-party systems using secure web APIs, HL7 standards, and custom adapters for complex workflows. Compatible with major EHRs like Epic, Cerner, Allscripts, and MEDITECH, and middleware like Cloverleaf and Rhapsody, it enables automated delivery of personalized education and calming content via TV or touch devices—streamlining workflows and improving the care experience.

Oneview supports over 32 languages, including features such as right-to-left language support, screen reader tools, and the ability to change the display language on devices. Additionally, Oneview integrates with third-party language service applications which can be deployed on Oneview devices to facilitate interpreter involvement in care discussions at the bedside.

Oneview supports multiple languages, screen reader tools, and personalized theming options, making it accessible to all patients .Oneview has a Virtual Assistant called Ovie, a digital assistant chatbot designed to enhance patient engagement and streamline hospital workflows via patient voice. It provides patients with access to a range of services, including entertainment, meal ordering, service requests, and patient education, all through an intuitive interface on their own device or hospital-provided devices.

When a service disruption occurs, the platform seamlessly transitions into Offline Mode, ensuring continuous patient entertainment and engagement. Once the system issues are resolved, users are automatically prompted to log back into Personalized Mode, restoring their personalized settings and preferences 1 . This feature is designed to improve the patient experience by minimizing the impact of connectivity issues on the availability of key services

Oneview is the only vendor in its category that is both ISO27001 and ISO27701 certified, ensuring a high level of security and compliance. This secure cloud solution simplifies implementation and provides ongoing software improvements, which is a significant advantage over competitors with legacy on-premise architectures

Oneview's technical support model includes both onsite and remote support to ensure comprehensive coverage. Remote software support is provided 24/7/365, including public holidays. Oneview also offers proactive monitoring and upkeep of third-party solutions, ensuring that all incidents are tracked under an agreed SLA and managed efficiently.

Playback AI is able to communication care information at any reading level, including “6th Grade Level”.

Patients are able to receive text notifications about any care information shared with them by their care provider.

Playback AI offers patient summaries in 14 languages. If a conversation is in Spanish, for example, the patient and their family member(s) will receive an after-visit summary in Spanish. In parallel, Playback will auto-generate a clinical note for the provider’s EMR in English. Playback is continually expanding its language capabilities.

Playback accommodates any number of communication channels including text, email, or in-platform—whether that is Playback or the care provider portal. Additionally, Playback utilizes video, audio, .pdf, or text to improve understanding and engagement.

Playback connects via any wifi or data-channel, and is not dependent upon the patient specific wifi or data assignment. Playback is able to communicate across any public or private domain. Medical information is securely transmitted and stored in the cloud.

Access to medical information in Playback is independent of biometric data collection, and independent from hardware or software biases unfavorable or non-evidence-based algorithms toward one race.

Playback’s UI/UX considers social and behavioral determinants of health and adapts its customer support, as appropriate. Our models are tested across a multitude of patient environments, contexts, and clinical workflows to ensure that whole person care is considered.

Playback is fully HIPPA-compliant. All data is encrypted in transit using TLS 1.2 and above, and at rest using 256 bit encryption to protect data privacy. Nothing is stored on any device. Playback’s AI-powered platform is SOC2, Type 1 certified. Type 2 certification is expected in early 2025. Playback’s credentialing system is patented, and ensures that the sharing of medically information is protected far-exceeding HIPPA requirements for safety and security.

Playback connects via any wifi or data-channel, and is not dependent upon the patient specific wifi or data assignment. Playback is able to communicate across any public or private domain. Medical information is securely transmitted and stored in the cloud. In the event that wifi is interrupted or not accessible, Playback continues to record and/or stream in a paused state until wifi is restored.

Playback AI models are age, race, and gender blind. Currently, Playback Pro supports 14 different languages.

Playback provides 5d-10h-52w live technical support. Average response time to user inquiry is under two minutes.

Playback AI models are age, race, and gender blind. Currently, Playback Pro supports 14 different languages.