Without Titan, referral processing is a time-consuming, error-prone, manual task that suffers due to high turnover and the inability to change provider behavior. Titan Intake's AI-powered platform is a superpower that enables intake teams to process 100% of referrals 15X faster with zero change in provider behavior. Additionally, Titan instantly keeps patients and referring providers in the loop while capturing valuable real-time operational and marketing data.

Hand-off Referrals to Artera

Artera Referrals creates automated, omnichannel referral outreach to modernize the care experience and eliminate manual referral management.

Drive Results with Referral Templates

Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.

• Automatically receive referrals from the EHR to trigger referral outreach from a known number on the patient’s preferred communication channel
• Customize outreach and manage message fatigue with messaging rules that abide by TCPA hours
• Reduce call center overload and increase referral conversions with throttling to improve referral conversion

Uncover Insights & Improve Efficiency

Less than half of providers have data needed to understand their own referrals.

• Access comprehensive reports on referral management and conversions
• Track analytics to understand workflow performance, engagement, and revenue outcomes
• Monitor outreach performance and uncover opportunities for higher conversions

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

Some EHRs contain a referral inbox that faxes can be directed to, but even so these must be manually converted into patient records, taking precious time and resources.

Titan Intake delivers true automation that instatnly turns faxes, emails, direct messages, and more referral formats into usable, integratable information. 

Further, Titan's urgency algorithm, summary reports, marketing data, and automated communications deliver value from the moment a patient is referred.

One of Titan Intake's key points of differentiation in the referral management space is that referring providers do not have to change their behavior in order for the specialty practice to capture the value of Titan Intake.

Referring partners can send patients the exact same way they always have with no interruption and Titan can still automate 100% of referrals.

Further, Titan delivers real-time operational and marketing insights that enable you to grow your practice faster and smarter.