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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Ovatient
Ovatient

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Categories

Solutions

Description

Product Description:

Ovatient is a virtual-first healthcare company that puts a person – not just a patient – at the center of how they receive care and improve their health. Ovatient’s team of dedicated virtual providers and care team members work closely with our trusted local health system partners to build long-lasting relationships with patients. We provide patients with connected, coordinated and convenient virtual care that fits their budget, including primary care, urgent care, and soon mental health.  Learn more about Ovatient and our Epic-based virtual-first solutions at Ovatient.com.

About Ovatient:

Product Description:

Paloma Health is a virtual specialty clinic focused on thyroid disease, specifically hypothyroidism. Paloma Health is a "full-stack" virtual clinic helping patients manage hypothyroidism and Hashimoto's from home. The offering includes at-home blood test kits, virtual visits with specialists and nutritionists, dietary and lifestyle interventions, and vitamin supplements. This combination has proven to be life changing for our patients' happiness and productivity when they are struggling to find the right care and have a myriad of symptoms all at once: depression, fatigue, weight gain, brain fog,. The barriers and burdens of traditional hypothyroid care are significant: patients bounce from endocrinologists to nutritionist to primary care. They struggle to find specialists who understand their condition. Paloma Health is a game changer for many patients!

About Paloma Health:

Virtual First Specialty Clinic focused on hypothyroidism

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Ability to provide multilingual and omni-channel options. No app download required for patients but is offered. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided. Patients are able to Group visits. Patients are able

Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Integrated with Cyracom for on -demand interpreter services. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Ability to “step up” to in person care in your preferred provider network, if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter on behalf of customer. Coming soon: Asynchronous interview (including integrated symptom checking/virtual triage).

Ability to provide robust analytics such as: provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, referrals by specialty, pharmacy capture, and patient feedback / where patient would have gone.

Ability to support eligibility, prescription, lab, order, and referral integration with core, host systems. Ability to provide access to real-time benefits and eligibility, show pricing options based on RTE or self-pay, and apply discounts or differential pricing. Ability to generate claims and collect patient payment. Ability to offer automated follow up & referrals on treatment, adherence, or re-engagement. Care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling)

Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.

Use Cases

Description:

We believe virtual-first care is the great equalizer. Everyone should be in charge of when and where they get care—and how they pay for it, including using their existing health coverage or paying an affordable and convenient fee. It’s something we all want. But for small to mid-size health systems, employers, and health plans, offering that kind of care hasn’t always been feasible.

Until now, with Ovatient and our Epic-integrated, multi-disciplinary virtual care model that includes virtual primary care, behavioral health and urgent care. 

Tailored Solution, Smart Investment

As a turnkey connected care solution—designed by health systems for health systems—Ovatient can serve as an extension of your team. 

  • Sharing is caring: Ovatient keeps patients connected to trusted health systems and providers, ensuring a seamless healthcare journey.
  • Our team, your system: You can add our virtual care to your service offerings—in a matter of months—without asking your providers to do more. We bring the team and the technology, including virtual providers who are licensed in your state.
  • Breaking down barriers: Ovatient reduces access barriers and reaches those who may not pursue traditional healthcare channels. 
  • The right fit: Because Ovatient leverages Epic and MyChart, you don’t have to make another costly investment in infrastructure—we’re utilizing what we know already works for you.

Pediatric use cases:

None provided

Users:
  • Health systems
  • Health plans
Description:

Paloma Health is a virtual specialty clinic focused on thyroid disease, specifically hypothyroidism. Paloma Health is a "full-stack" virtual clinic helping patients manage hypothyroidism and Hashimoto's from home. 

The offering includes at-home blood test kits, virtual visits with specialists, lifestyle interventions, and other chronic condition management tools.

This combination has proven to be life changing for our patients' happiness and productivity when they are struggling to find the right care and have a myriad of symptoms all at once: depression, fatigue, weight gain, brain fog,...

The barriers and burdens of traditional hypothyroid care are significant: patients bounce from endocrinologists to nutritionist to primary care. They struggle to find specialists who understand their condition. Paloma Health is a game changer for many patients!

Pediatric use cases:

None provided

Users:

Hypothyroidism affects over 25M Americans, overwhelmingly women. Due to a confluence of factors around quality and convenience of care, dissatisfaction among patients is very high. It affects patients' quality of life starting with work, personal relationships, family, mental health. 

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

None provided

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Athenahealth

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Traditionally, telehealth is centered around a point in time and a specific virtual visit. Ovatient is different.  

  • We are built on Epic and MyChart, two trusted solutions for providers and patients. We are deeply integrated with trusted local health systems, from shared medical records to patient billing. Our care is covered by any health plan accepted by our health system customers, including Medicare and Medicaid 
  • Our care model is virtual-first where patients access care consistently and primarily through digital interactions, guided by a clinician, and integrated into their everyday life. This model puts patients in charge of how and when they get care and allows them to build long-lasting relationships with their care team. 
  • We provide primary care, urgent care and soon mental health. When patients need to be seen in person for more complex care or receive labs and imaging, an Ovatient virtual provider will smoothly connect them to a trusted local provider. 
Differentiators vs EHR Functionality:

We are an online specialty clinic so very different from EHR

Differentiators vs Competitors:

Paloma Health is the only end-to-end online medical practice focusing on hypothyroidism. This differentiates us from testing companies like Everlywell because the testing kit is only the beginning of the patient journey –the subsequent treatment and care is the core of what we do.

Our specialization sets us apart from other digital health players because we specialize deeply into a unique (and prevalent) condition that requires personalized care. This personalized and holistic approach–whether it is our test that includes more biomarkers than most or that our doctors are leading experts on hypothyroidism–sets us apart in the mind of consumers.

Keywords

Images

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Videos

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Get to Know Ovatient

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Paloma Health App Explainer video 1.2 (1).mp4

Downloads

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Company Details

Founded in 2018

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