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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Eleanor
Eleanor

Categories

Solutions

Description

Product Description:

With exciting advances is AI, NLP, machine learning, patients can communicate via voice and/or text, 24/7, extending the reach of physicians and care teams to support self-care from home. YODHA is designed to create a trnsformative patient experience that empowers them to adopt new healthy habits that improve their health and wellness. while reducing their health risk. 

As a customizeable platform, engagement strategies can be delivered to achieve a wide range of business goals. For those focused on reducing the incidence and cost of chronic diseases, our platform applies proven behavior science methodologies to proactively reach at-risk patients and engage them,regardless of their initial level or awareness or motivation. Our behavior science driven approach helps them build motivation and self-confidence to set short-term achieveable goals that support their journey to better health and wellness.  

YODHA can also be deployed to streamline care processes and improve performance on quality indicators including supporting transitions to home following hospital discharges, following up after ER visits, closing care gaps, improving medication compliance and administering surveys. Our platform also offers a new excitijng opportunity to view educational content on demand, deliverered by a trained AI video generator and/or traditional videos and pdfs from our library.  

By integrating available claims, EMR,, lab data with patient provided chats, we create comprehensive patient profiles. Levels of health risk, motivation, self-confidence, mental/emotional health and change readiness to deliver are identified to create personalized approaches to create new healthy habits spanning food/nutrition choices, levels of physicial activity, and emotional control, 

Our technology stack is supported on the AWS platform and includes use of a constrained large language modeel (LLM) conversational AI and an AI video generator that supports voice and text interactions with our YODHA chat bot on smart phones, tablets and desktops. The product integrates patient data from EMR and claims records with information that is gathered in structured chat interactions to tailor personalized engagement strategies that align with the health care organizations patient engagement goals.

About AI Health Solutions, Inc.:

AI enabled and behavior science drive patient activation platform extends care team resource by supporting prevention and management of chronic diseases, closing care gaps, reducing preventable readmissions, improving CHAPS and quality metrics through virtual care engagement from home.

Product Description:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

About MyndYou:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day.

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

Use Cases

Description:

AI enabled and behavior science driven digital Health platform that extends the reach of health care organizations to personalize patient engagement and activation that closes care gaps, prevents and manages metabolic conditions, and reduces preventable readmissions while improving patient satisfaction and loyalty.

Pediatric use cases:

None provided

Users:

Patients, Care Teams, Physicians, Health Coaches  

Description:

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases:

Same

Users:

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Pop health platform

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

Use of conversational AI chats to learn about patient concerns, aspirtaitons, change readiness and sources of potential motivations to improve their health from home with personalized virtual care, coaching, education and behavior change.  

Differentiators vs Competitors:

Use of clinical and emtional/ behavioral data to develop personallized patient activation strategies. Integration of a constrained LLM to enable patients to ask general health questions. Use of AI video generators to provide an enaging way to share vetted informtion appropriate for the patient's condition. Omni-channel capabilites support voice and text interactions. Provision of patient abdcare team portals to enable care management

Differentiators vs EHR Functionality:

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs Competitors:

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Health Equity

Solution delivered by phone (or by text) and adapts to the speaking patterns of individual. Conversational AI trained to use simple and accessible language.

Solution is telephone based (with text options) which natively supports those with standard telephones and cell phones with limited data capabilities.

Solution is delivered in English and in all Spanish dialects. Additional languages are on the roadmap.

Solution is not a digital app so no font adjustmments needed. Available via voice and text.

Solution is primarily phone based, with secondary option of text, helping remove barriers to access based on device and data availability. Solution can call any phone on any system.

Solution initially trained on thousands of clinical cases across all ages, races, and ethnic backgrounds, with additional quality checks and ongoing training to ensure safe, responsible use of AI.

MyndYou manages Social Determinants of Health (SDoH) and Barriers to Care programs, helping use the technology to screen and provide insights to customers so that they can provide appropriate and responsive support and services.

MyndYou is SOC 2 Type II certified, demonstrating the organization's commitment to privacy and security.

The solution is primarily telephone based, with a second option for text, removing digital barrers to care. There are no requirements for internet or data plans.

Models are trained on a variety of cultures, using thousands of clinical cases. MyndYou works with customers to ensure that Eleanor reflects the communities within which she works, from the densely packed immigrant communities served by Montefiore Einstein Comprehensive Cancer Center in the Bronx, New York, to the urban and suburban populations supported by a large health plan customer based in Detroit, MI.

The MyndYou Customer Success team, which supports implementation, training, support, and customer advocacy, is composed of public health experts and clinicians, focused on creating an accessible experience for the patients we serve.

MyndYou has created an inclusive technology organization, with women representing more than 50% of the leadership team, and teammates in clinical and customer-facing positions who reflect many of the patient communities we serve. Beyond that, the design philosophy of the team is to ensure Eleanor, our AI-enabled virtual care assistant, is warm, empathetic, responsive, and accessible by the patients with whom she communicates, which includes ensuring cultural awareness and diversity.

Keywords

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