Nurse-First Triage solutions help patients and plan members make informed healthcare decisions and get the right care at the right place and time. Nurse triage services are available by phone for all the hours you need support, any time of day or night.

Nurse triage from Conduit Health Partners helps organizations:

- Lower healthcare costs
- Support physician and staff recruitment and retention
- Prevent readmissions
- Reduce unnecessary emergency department (ED) visits
- Expand healthcare access to underserved communities

Conduit Health Partners connects patients and providers, partnering with your health system in patient navigation. Aimed at encouraging volume growth through patient acquisition and retention, our services help you effectively manage inbound and outbound transfers. Let our experienced call center nurses guide you in finding the best locations and practitioners for patient needs, to ease access to care for patients through nurse triage. Conduit Health Partners makes moving patients the least of your worries—so you can focus on other aspects of your business.

• eCART is a research-based, AI-driven software as a medical device (SaMD) that utilizes a machine learning algorithm to continuously assess hospitalized patients’ risk of impending death or intensive care unit (ICU) transfer, assisting medical staff in swift and accurate recognition of patients requiring increased medical attention. eCART draws upon readily available patient data from the EHR, rapidly quantifies disease severity, and predicts likelihood of critical illness onset, hours before it happens.
• eCART received FDA 510(k) clearance in 2024, with clinical performance data of nearly two million hospitalizations from 21 hospitals, including an unprecedented level of real-world prospective data, to ensure consistent accuracy across geography, age, race, and top medical conditions (e.g. sepsis, COPD, heart failure). 
• Built upon more than a decade of ongoing scientific research, eCART was developed at UChicago Medicine by Dr. Dana Edelson, MD, MS and Dr. Matthew Churpek, MD, PhD and is well chronicled in published literature. The analytic and workflow have been in use in clinical practice since 2016.

At AgileMD, our mission is to improve patient outcomes by making evidence-based care universally accessible. We deliver this through intelligent clinical triggers, deeply integrated workflows, and actionable measurement that empowers clinicians at the point of care.

Founded at the University of Chicago more than 14 years ago, AgileMD solutions now support over 140,000 providers across 400+ U.S. hospitals, informing care for nearly 4.5 million patient encounters. Our impact has been validated in 90+ peer-reviewed publications, demonstrating meaningful improvements in care standardization, mortality, length of stay, and cost management.

AgileMD’s eCART all-cause early warning software is FDA-cleared and proven to outperform sepsis-specific scores. With embedded clinical pathways, it helps frontline teams identify risk earlier and follow role-specific guidelines to order, document, and escalate care. Additionally, our partners use clinical pathways across ambulatory and inpatient settings to improve care standardization across conditions.

AgileMD has been awarded nearly $3 million in federal funding from the U.S. Department of Health & Human Services (HHS), underscoring our commitment to advancing high-quality, data-driven clinical care.

At Conduit Health Partners, we offer a triage application that does not impact the functionality of the client's EHR.

• Nurse-First Triage Model: Every patient speaks directly with a licensed registered nurse, who provides timely clinical access and care recommendations, enhancing patient outcomes and experiences.
• Experienced Leadership: Conduit Health Partners’ leadership team brings extensive expertise in both clinical and administrative roles within health systems, enabling them to design practical, collaborative solutions that help you meet your goals.
• Data-Driven Approach: Conduit Health Partners’ analytics offer clear insights into nurse triage operations, equipping executives with vital information to make informed strategic decisions.
• High Client Satisfaction: A 94.5% satisfaction rating in a recent client survey highlights Conduit Health Partners’ ability to meet patient needs effectively and efficiently.
• Operational Excellence: Leveraging years of proven results and industry best practices, Conduit optimizes access to care, streamlines operations, and maximizes resources to elevate both patient care and operational efficiency.
• URAC-Accreditation: Conduit Health Partners’ health care call center is accredited through URAC, demonstrating a high level of expertise, and commitment to quality and to the user experience.

• Continuously monitors EHR data in real time
• Stratifies hospitalized patients by risk of impending all-cause clinical deterioration and sepsis
• Notifies inpatient providers when patient may need additional assessment and management
• Recommends clinical pathways with integrated order entry

• Authorized: FDA 510(k) cleared
• Tested: Derived and validated in nearly 3 million patient encounters across 28 hospitals
• Experienced: 8+ years in clinical use; 10+ years of published academic literature on value over other early warning scores
• Accurate: High sensitiviy and specificity, meaning fewer false alarms and more efficient focus on the highest risk patients
• Integrated: Embedded cross-team workflow ensures that risk scores are not ignored and action is taken
• Benchmarked: Robust reporting, benchmarking, and implementation support drive quality improvement