The Lyft Smart on FHIR App allows care teams to schedule directly from within the EHR, get real-time updates, live map, and message with drivers. Great for discharges or outpatient services. 

Accelerating the Future of Patient Logistics. Build and deploy workflow in minutes to any EHR.

Better Healthcare Outcomes Begin and End with SendaRide.® 

Our technology empowers hospitals, providers, health plans, independent living centers and family members with the ability to book on-demand and scheduled transportation for someone else. 

We can lower your patient no-show rates and provide a cost-effective solution to address patient throughput challenges in your hospital while improving your patient satisfaction scores at the same time. 

Our focus is on ensuring those who don’t have access to transportation do not miss their therapy, dialysis, cancer treatments, cardiovascular care, preventive care and any other medical appointment.

SendaRide provides customized non-emergency medical transportation for the healthcare industry.

There is no Lyft service for Epic. This is the first of its kind.

VectorCare – Key Differentiators (vs Mōvi, StatCall, Roundtrip)

1. First SMART on FHIR App for Lyft / Patient Logistics

Fully embedded inside Epic, Cerner, and Allscripts.

Launches directly from the patient chart—no separate login or portal.

Auto-populates all patient + encounter data instantly.

2. True “In-EHR” Workflow (Zero App Switching)

Case managers, ED nurses, and social workers stay inside the EHR.

Eliminates manual data entry, cutting scheduling from ~31 minutes to under 1 minute.

Reduces errors and improves compliance documentation.

3. Full-Service Logistics Platform (Beyond Transport)

Coordinates transport + home health + DME + post-acute support in one workflow.

Competitors largely focus on transport only.

4. No-Code Workflow Builder

Hospitals can design custom discharge or service workflows without IT effort.

Hyper-localize by facility, department, or service line.

5. Unified Vendor Network + Rideshare + NEMT

Lyft/Uber + wheelchair + gurney + ambulance vendors, all in the same platform.

Hospitals are not forced into a single NEMT broker model.

6. Real-Time Tracking & Status Inside the EHR

Live GPS, ETAs, on-scene, ride events, alerts — all charted automatically.

Removes the need for phone calls between case managers and vendors.

7. Faster Deployment, Minimal IT Burden

SMART on FHIR + no-code = rapid implementation across entire systems.

Significantly lower IT requirements than traditional NEMT platforms.

8. Designed for Discharge + Throughput Optimization

Focused on bed turnover, ED throughput, and delayed discharge prevention.

Competitors skew toward outpatient NEMT or recurring transport, not inpatient flow.

9. Single Platform for All Service Requests

Transportation, equipment deliveries, home-health visits, and more.

Hospitals reduce tool sprawl and simplify user training.

10. Automatic Documentation + Audit Trail

All ride and service data is written back into the EHR for compliance.

Avoids chart gaps and payer disputes.

SendaRide provides customized, door-to-door non-emergency medical transportation for the healthcare industry. We use our own trained and highly vetted drivers, called Care Partners, to provide safe and compassionate transportation for your patients.

EHR integration is not required for full optimized use of the SendaRide platform and services.

SendaRide is different than anything you may have seen before, and here's why!

TECHNOLOGY:

• Businesses can list any number of notes for the drivers to follow. Our drivers follow and check off each of these notes so the businesses can verify they were performed.
• All of the audio during the ride is recorded.
• Our rides are 100% transparent to the business. From the time the ride is booked they can see which driver is assigned to the ride, when the ride is started, when the rider is checked in, etc. until the ride is ended. The business can text or call the driver from their dashboard.
• Businesses can download their ride details with a vast amount of ride information to analyze utilization from any perspective.
• We offer integration with EHR at several levels.
• We provide both rider transports and courier services.

HOW OUR DRIVERS ARE DIFFERENT:

• A high percentage of our drivers have a background in the healthcare industry and are typically between the ages of 45 and 60 years of age. Often these drivers are retired from the healthcare industry, working for SendaRide to give back to the community.
• Rides are “customized” because the best driver is matched to the rider’s needs. Businesses list any attributes the rider has, such as blind, hearing impaired, uses a walker, English is second language and we match the rider with the best suited driver for their needs.
• Rides are “concierge" because the drivers are required to get out of the car and greet the rider at their door each and every time. They are also required to walk the rider into their destination to ensure they reach their destination safely.
• Every driver is interviewed in person and their cars are inspected in person.
• We offer multiple levels of driver credentialing, depending on the business’s preference.

DRIVER CREDENTIALS:

Standard Credentialing includes the following...

• 7-year Federal and County criminal investigation, continuously monitored
• 7-year MVR search for offenses
• Check against national sex offender database
• SSN trace and Document ID verification
• Check against OIG exclusion list, continuously monitored
• HIPAA Training

SendaRide provides customized, door-to-door non-emergency medical transportation for the healthcare industry. We use our own trained and highly vetted drivers, called Care Partners, to provide safe and compassionate transportation for your patients.

QUALITY METRICS:

We pride ourselves on quality experiences for both patients and clients. Our quailty scores showcase that!

• Our patient no-show rate is 0.9%.
• Our rider satisfaction rate is 4.95 out of 5 stars
• Our business satisfaction rate is 4.95 out of 5 stars.
• Lastly, as proof of our quality and customer satisfaction below is a quote from one of our hospitals. This demonstrates how different we are from the medical providers’ perspective.

LEGAL DIFFERENTIATORS:

Designed and created by a healthcare attorney to be compliant with regulations governing the healthcare industry

• HIPAA and PHI compliant
• Drivers have signed BAAs and are trained on PHI
• Drivers checked against the OIG exclusion list