The Voice AI Agent verifies insurance eligibility in real time by gathering plan status, benefits, coverage limits, and financial responsibility directly from payers. It provides clear breakdowns of deductibles, copays, and coinsurance and updates EHR or RCM systems with accurate information at the time of scheduling or check in. This ensures teams have the right data before the visit or claim is submitted.

Droidal Voice AI supports online and call based scheduling by offering multilingual, consumer friendly appointment booking without requiring portal logins. It helps new and existing patients schedule visits through natural voice interactions and maintains a consistent experience across systems, regardless of the EHR in use. The platform can also support call centers by managing high call volumes and ensuring appointments are booked accurately and quickly.

Droidal Voice AI supports end-to-end revenue cycle coordination by managing the communication steps that connect each workflow. It assists with scheduling, eligibility checks, benefit collection, prior authorization calls, claim follow-ups, and patient financial communication. The platform works alongside existing practice management and EHR systems to keep information accurate and updated in real time. This creates a smooth, continuous operational flow without requiring changes to current tools or workflows.

Droidal Voice AI is built with a strong compliance framework designed for healthcare environments. It meets HIPAA requirements, uses secure encryption for all communication, and maintains audit ready summaries of patient and payer interactions. Access controls, data protection standards, and monitoring tools help organizations maintain regulatory confidence while automating communication tasks across the revenue cycle.

Droidal Voice AI assists with denial related tasks by retrieving claim status from payers, identifying missing information, and helping teams understand the cause of delays. It manages follow up calls, documents payer feedback, and provides timely updates that support cleaner appeals and faster resolution. By improving the consistency of communication, the Voice AI Agent helps reduce preventable denials and supports stronger financial outcomes.

The Voice AI Agent monitors prior authorization cases by calling payers, checking updates, and retrieving decisions in near real time. It captures tracking numbers, required details, and status notes, then sends this information into the appropriate work queues or fields within the EHR or PA management workflow. This helps teams stay informed and reduces delays that affect patient care.

Valer can be configured to identify highly targeted information regarding authorization requirements and/or services which are "no auth required." Valer has the ability to work with select payers to provide authorization requirements, "no auth required" alerts, and authorization submissions via real-time APIs (application programming interfaces) where available.

Valer comprehensively automates completion and submission of prior authorizations for 1,000+ unique payer fax forms and 75+ payer web portals.

Valer's form library maintains and updates over 1,000+ payer authorization fax forms across all service lines (diagnostic imaging, surgeries, procedures, chemo/infusion, medications, notice of admissions, DMEs, sleep, Worker's Comp). Valer's proprietary technology can add any new fax form for users typically within 24 hours to support authorizations and referrals.

Valer provides the ability for users to easily attach any relevant clinical documentation to a prior authorization for submissions. Valer supports various file formats needed for submission. Valer also captures documentation from payers regarding approval tracking codes, expiration dates, units of service, CPTs approved, which can be pushed directly back into EHRs/practice management systems to avoid manual data entry. Valer also has Epic's x275 clinical document exchange functionality live in production to directly exchange information from Epic to Valer and back.

Valer comprehensively SUBMITS prior authorizations across both fax and web portal modalities across all-payers and all service types. Valer provides ONE interface, deeply integrated with EHR workflows to automate both today's manual authorization submission and verification workflows.

Valer provides automated authorization status verification across 75+ payer web portals. Authorization information (tracking numbers, units, expiration dates, sites of service, CPT/family of codes approved can be automatically pushed back into EHRs in an automated process further eliminating the need for manual data entry.