Digital Front Door ("DFD")

I believe the AI system will offset enough phone calls to free staff to spend more time with patients who truly need them. We want to allow people to get the information they need when they need it, in the form they’d like. For those who need to speak to a human, we’ll have enough people to handle that volume and really take care of those people well.

Source: https://digital.outpatientsurgery.net/view/323030062/38/ 

After considering numerous platforms, Ohio Gastro embraced one called Orbita, which works with healthcare providers to develop and implement smart virtual assistants powered by conversational AI via web, text and voice. You can verify who’s getting the message in a fairly simple way and provide them the information they need, which is a lot better than a portal. The platform furthers the vision of providing “directed self-service” to patients.

Source: https://digital.outpatientsurgery.net/view/323030062/38/ 

The Orbita team has been highly collaborative. They worked with us when we needed to tweak some things, like the size and visibility of the virtual assistant ‘box’ to make it easier to see and use. 

Source: https://go.orbita.ai/en-us/calldeflectai?utm_source=linkedin&utm_medium=display&utm_campaign=calldeflectai_dayamed&utm_content=image

DayaMed implemented Orbita’s conversational AI solution CallDeflectAI in May 2023. “It is impossible to have staff available 24/7 to answer all questions,” especially with current labor shortages and high turnover rates, Swanson says. “CallDeflectAI means individuals who want to learn more about us can come to the website whenever convenient to get their questions answered, even at 2 a.m. They don’t have to wait.”

Source: https://go.orbita.ai/en-us/calldeflectai

AtlantiCare has adopted chatbot technology—its most recent solution is a conversational AI chatbot platform [i.e., Orbita] that answers patient questions and schedules appointments, which improves the patient experience and reduces burdens on providers and their staffs. 

The chatbot can also direct patients to appropriate care venues, including the ED, urgent care, primary care, or specialty care and make the appointment. The next iteration of the chatbot will further reduce provider workflow issues hassles by closing the referral loop through nudges via text or email to ensure patients follow up with appointments. “Referral processes can be challenging and providers want to make sure that loop is closed, so it helps them tremendously,” says Ehrlich. Additionally, plans call for integrating the chatbot with the organization’s CRM platform to help providers close the loop on patient screenings.

Source: https://interactive.healthleadersmedia.com/AI-and-Machine-Learning 

"Its purpose (for implementing Orbita) is both educational and engagement, but it’s also an interesting new acquisition channel for us to gain new patients, which has in fact worked. It wasn’t to avoid the conversation with the provider; it was to make that conversation more effective and faster-to- value for the provider and for the patient and caregiver."

Source: https://orbita.ai/