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Orbita
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Avia Summary
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, Access +/or revenue cycle, Website / public online sources, Other |
EMR Integration & Relevant Hardware: | Use case dependent |
EMRs Supported: | Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other |
Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.
Digital front door, patient outreach and engagement, automated workflows, digital patient intake and preparation, self scheduling
Orbita automates workflows around find a doctor, find a location, sympton triage, ongoing care management, preventive care reminders and more.
Healthcare marketing professionals, contact center professionals, C-levels interested in improving operational efficiency
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6 reviews
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Customer Support
EHR Integrations
August 15, 2023
August 15, 2023
I believe the AI system will offset enough phone calls to free staff to spend more time with patients who truly need them. We want to allow people to get the information they need when they need it, in the form they’d like. For those who need to speak to a human, we’ll have enough people to handle that volume and really take care of those people well.
Source: https://digital.outpatientsurgery.net/view/323030062/38/
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Bruce Hennessy, MD
August 15, 2023
August 15, 2023
After considering numerous platforms, Ohio Gastro embraced one called Orbita, which works with healthcare providers to develop and implement smart virtual assistants powered by conversational AI via web, text and voice. You can verify who’s getting the message in a fairly simple way and provide them the information they need, which is a lot better than a portal. The platform furthers the vision of providing “directed self-service” to patients.
Source: https://digital.outpatientsurgery.net/view/323030062/38/
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Raghuram Reddy, MD
August 15, 2023
August 15, 2023
The Orbita team has been highly collaborative. They worked with us when we needed to tweak some things, like the size and visibility of the virtual assistant ‘box’ to make it easier to see and use.
Source: https://go.orbita.ai/en-us/calldeflectai?utm_source=linkedin&utm_medium=display&utm_campaign=calldeflectai_dayamed&utm_content=image
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Jennifer Pritt
August 10, 2023
August 10, 2023
DayaMed implemented Orbita’s conversational AI solution CallDeflectAI in May 2023. “It is impossible to have staff available 24/7 to answer all questions,” especially with current labor shortages and high turnover rates, Swanson says. “CallDeflectAI means individuals who want to learn more about us can come to the website whenever convenient to get their questions answered, even at 2 a.m. They don’t have to wait.”
Source: https://go.orbita.ai/en-us/calldeflectai
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Michael Swanson
August 10, 2023
August 10, 2023
AtlantiCare has adopted chatbot technology—its most recent solution is a conversational AI chatbot platform [i.e., Orbita] that answers patient questions and schedules appointments, which improves the patient experience and reduces burdens on providers and their staffs.
The chatbot can also direct patients to appropriate care venues, including the ED, urgent care, primary care, or specialty care and make the appointment. The next iteration of the chatbot will further reduce provider workflow issues hassles by closing the referral loop through nudges via text or email to ensure patients follow up with appointments. “Referral processes can be challenging and providers want to make sure that loop is closed, so it helps them tremendously,” says Ehrlich. Additionally, plans call for integrating the chatbot with the organization’s CRM platform to help providers close the loop on patient screenings.
Source: https://interactive.healthleadersmedia.com/AI-and-Machine-Learning
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Paul Ehrlich, MD, CMIO
August 4, 2023
August 4, 2023
"Its purpose (for implementing Orbita) is both educational and engagement, but it’s also an interesting new acquisition channel for us to gain new patients, which has in fact worked. It wasn’t to avoid the conversation with the provider; it was to make that conversation more effective and faster-to- value for the provider and for the patient and caregiver."
Source: https://orbita.ai/
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