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Digital Front Door ("DFD")

Digital Front Door ("DFD")

Digital Front Door ("DFD")

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By Orbita.ai
5.0

6 reviews

Claimed

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Digital Front Door ("DFD")
Digital Front Door ("DFD")

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Request A Demo
OverviewReviews
Clients
Resources

Overview


Contents


Feature highlightsAVIA SummaryAboutFeatured ReviewsEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Digital Front Door ("DFD") Feature Highlights

Chat Assistant Q&A

Power patient engagement with hybrid generative AI powered Q&A.


Live Chat

Seamlessly hand-off patients between automated and human-powered chat support.


Seamless Transitions

Transition patients from phone to chat, or chat to phone based on support needs.

Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Jeff Taylor
CEO
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Avia Summary

o
Digital Front Door ("DFD") is a solution provided by Orbita.ai which was founded in 2015. It belongs to multiple categories of digital health solutions including Customer Service, Improving Engagement & Self-Management, Command Centers, Conversational AI, Artificial Intelligence (AI), Scheduling, Consumer Access & Engagement, Personalized Care, Digital Front Door (DFD), and Patient Flow.
o
It has 24 verified clients.
o
Digital Front Door ("DFD") integrates with major EMRs such as Epic, Cerner, and Meditech.
o
Some other resource(s) that may be helpful in learning about Digital Front Door ("DFD") include: Q&A with Patty Riskind of Orbita: Combining automation with empathy and Top Patient Education Companies Report | 2023

DESCRIPTION

Orbita's Digital Front Door ("DFD") product enables healthcare organizations to enable, guide and support patients through automated and AI applications. 

Capabilities include:

  • Chat Assistant Q&A (Flows and GenAI)
  • Live Chat
  • Phone to Live Chat Hand-off
  • Appointment Request Forms
  • Patient Appointment Screener
  • Appointment Management (Confirm/Cancel/Reschedule)
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FEATURED MEDIA
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CATEGORIES & SOLUTIONS

Customer Service


Improving Engagement & Self-Management


Command Centers


See more

Chat Solutions


Conversational AI


Consumer Scheduling Tools


CLIENT TYPES

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS
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Featured Reviews

"

Its purpose (for implementing Orbita) is both educational and engagement, but it’s also an interesting new acquisition channel for us to gain new patients, which has in fact worked. It wasn’t to avoid the conversation with the provider; it was to make that conversation more effective and faster-to- value for the provider and for the patient and caregiver.

Source: https://orbita.ai/

"
Harris Hunt
Cancer Treatment Centers of America
Cancer Treatment Centers of AmericaExecutive sponsor
"

DayaMed implemented Orbita’s conversational AI solution CallDeflectAI in May 2023. “It is impossible to have staff available 24/7 to answer all questions,” especially with current labor shortages and high turnover rates, Swanson says. “CallDeflectAI means individuals who want to learn more about us can come to the website whenever convenient to get their questions answered, even at 2 a.m. They don’t have to wait.”

Source: https://go.orbita.ai/en-us/calldeflectai

"
Michael Swanson
Chief Operating OfficerExecutive sponsor
"

I believe the AI system will offset enough phone calls to free staff to spend more time with patients who truly need them. We want to allow people to get the information they need when they need it, in the form they’d like. For those who need to speak to a human, we’ll have enough people to handle that volume and really take care of those people well.

Source: https://digital.outpatientsurgery.net/view/323030062/38/ 

"
Bruce Hennessy, MD
Practice Lead Executive sponsor
View all reviews
View all reviews
EHR integration

Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, Access +/or revenue cycle, Website / public online sources, Other
EHR integration and relevant hardware
Use case dependent
EMRs supported
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other
Hardware compatibility
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
Use cases and differentiators

Use case descriptions

Digital front door, patient outreach and engagement, automated workflows, digital patient intake and preparation, self scheduling

Pediatric use cases

Orbita automates workflows around find a doctor, find a location, sympton triage, ongoing care management, preventive care reminders and more.

Users

Healthcare marketing professionals, contact center professionals, C-levels interested in improving operational efficiency

Differentiators vs internal options
Speed time to market by automating what are now mostly manual tasks for individuals spanning cros-functional teams; futureproof the organization's offerings for interoperability/security, etc via a platform that embraces a radidly evolving landscape; breadth and depth of features and functionality (Orbita is helping define and create new technologies and approaches in this sector. NOTE: Organizations should consider the history and early days of Web sites when content management platforms didn't exist; we are now in a similar realm with voice technology; most entities found it cost-prohibiitive to custom-develop an enterprise-scale web platform, let alone keep it up-to-date as technology rapidly evolved. The same will be true for voice.
Differentiators vs competitors
Healthcare specific (HIPAA compliance, interoperability, etc); omnichannel (create once, publish to smart speaker, web, mobile, etc.); multimodal (chat, voice, video, etc.); broader in scope than one-off application providers (platform and packaged modules for providers, payors, pharma, and digital health vendors)
Company information

By Orbita.ai

Founded in 2015

7.5M total equity funding

Visit website

HELPFUL TOOLS

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Media


Images

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Videos

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Downloads

No content provided

Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Jeff Taylor
CEO

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Reviews


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Overall Score
5.0

6 reviews


0.0

Features

0.0

Ease of use

0.0

Customer Support

0.0

EHR Integrations

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Reviewer’s Rating
5
4
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

August 15, 2023

verified

August 15, 2023

We want to allow people to get the information they need when they need it

I believe the AI system will offset enough phone calls to free staff to spend more time with patients who truly need them. We want to allow people to get the information they need when they need it, in the form they’d like. For those who need to speak to a human, we’ll have enough people to handle that volume and really take care of those people well.

Source: https://digital.outpatientsurgery.net/view/323030062/38/ 

View more


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Bruce Hennessy, MD

Practice Lead , Executive sponsor working with Digital Front Door ("DFD")

Helpful(0)

August 15, 2023

verified

August 15, 2023

The platform furthers the vision of providing “directed self-service” to patients

After considering numerous platforms, Ohio Gastro embraced one called Orbita, which works with healthcare providers to develop and implement smart virtual assistants powered by conversational AI via web, text and voice. You can verify who’s getting the message in a fairly simple way and provide them the information they need, which is a lot better than a portal. The platform furthers the vision of providing “directed self-service” to patients.

Source: https://digital.outpatientsurgery.net/view/323030062/38/ 

View more


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Raghuram Reddy, MD

Practice Lead , Executive sponsor working with Digital Front Door ("DFD")

Helpful(0)

August 15, 2023

verified

August 15, 2023

The Orbita team has been highly collaborative

The Orbita team has been highly collaborative. They worked with us when we needed to tweak some things, like the size and visibility of the virtual assistant ‘box’ to make it easier to see and use. 

Source: https://go.orbita.ai/en-us/calldeflectai?utm_source=linkedin&utm_medium=display&utm_campaign=calldeflectai_dayamed&utm_content=image

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Jennifer Pritt

Implementation Project Manager, Executive sponsor working with Digital Front Door ("DFD") at Aston Gardens At Pelican Marsh

Helpful(0)

August 10, 2023

verified

August 10, 2023

Very easy to use and initial reaction has been that it’s 'really cool.'

DayaMed implemented Orbita’s conversational AI solution CallDeflectAI in May 2023. “It is impossible to have staff available 24/7 to answer all questions,” especially with current labor shortages and high turnover rates, Swanson says. “CallDeflectAI means individuals who want to learn more about us can come to the website whenever convenient to get their questions answered, even at 2 a.m. They don’t have to wait.”

Source: https://go.orbita.ai/en-us/calldeflectai

View more


user image

Michael Swanson

Chief Operating Officer, Executive sponsor working with Digital Front Door ("DFD")

Helpful(0)

August 10, 2023

verified

August 10, 2023

Answers patient questions and schedules appointments, which improves the patient experience and reduces burdens on providers and their staffs

AtlantiCare has adopted chatbot technology—its most recent solution is a conversational AI chatbot platform [i.e., Orbita] that answers patient questions and schedules appointments, which improves the patient experience and reduces burdens on providers and their staffs. 

The chatbot can also direct patients to appropriate care venues, including the ED, urgent care, primary care, or specialty care and make the appointment. The next iteration of the chatbot will further reduce provider workflow issues hassles by closing the referral loop through nudges via text or email to ensure patients follow up with appointments. “Referral processes can be challenging and providers want to make sure that loop is closed, so it helps them tremendously,” says Ehrlich. Additionally, plans call for integrating the chatbot with the organization’s CRM platform to help providers close the loop on patient screenings.

Source: https://interactive.healthleadersmedia.com/AI-and-Machine-Learning 

View more


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Paul Ehrlich, MD, CMIO

Chief Medical Information Officer, Executive sponsor working with Digital Front Door ("DFD") at AtlantiCare

Helpful(0)

August 4, 2023

verified

August 4, 2023

An interesting new acquisition channel

"Its purpose (for implementing Orbita) is both educational and engagement, but it’s also an interesting new acquisition channel for us to gain new patients, which has in fact worked. It wasn’t to avoid the conversation with the provider; it was to make that conversation more effective and faster-to- value for the provider and for the patient and caregiver."

Source: https://orbita.ai/

View more


user image

Harris Hunt

Executive sponsor working with Digital Front Door ("DFD") at Cancer Treatment Centers of America

Helpful(0)
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Ambient Intelligence
Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
Conversational AI
Digitally-Assisted Provider Documentation
Dynamic Staffing & Scheduling
Virtual Visits (Synchronous + Asynchronous)
Patient Education
Revenue Cycle Management (RCM)
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Vendor Resources
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Top Categories

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

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