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Overview


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Upfront is a solution provided by Upfront Healthcare Services which was founded in 2015. It belongs to multiple categories of digital health solutions including Scheduling, Customer Service, Improving Engagement & Self-Management, and Ambient Intelligence.
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It has 2 verified clients.
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Upfront integrates with major EMRs such as Epic.
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Some other resource(s) that may be helpful in learning about Upfront include: Top Prior Authorization Companies Report | 2023 and A buyer’s guide to conversational AI
DESCRIPTION
Upfront provides intelligent and personal care navigation for everyone by directing each patient to the right site of care within one scalable platform through automated and personalized digital navigation. Patients are lost and frustrated because they don’t know how or when to use all the care services available to them. Compounding the challenge, ambulatory organizations are struggling because of rising costs, decreased payments and access constraints. The system is broken. Upfront directs every patient to the right service or visit in one scalable enterprise platform for automated and personalized digital navigation. The outcome is lower costs, higher necessary visit completion rates, site of care optimization and improved patient satisfaction.
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EHR integration

None provided
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Epic
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Use cases and differentiators

A patient navigation platform that’s easy-to-use and scalable across your enterprise

Driving stronger patient navigation and retention with advanced analytics

patients, clinicians

None provided

Identify

Data-driven analytics reveal and prioritize the most valuable patient actions to align with your strategy.

Personalize

Taking the strategic insights, we personalize the relevant content to guide patients to complete the desired action.

Engage

A personalized and HIPAA compliant microsite with patient-specific content is dynamically created and is automatically sent to the patient in their preferred communication method.

Measure

We track and analyze engagement data to measure performance against our clients’ strategic metrics and adapt for continuous improvement.

Company information

Founded in 2015

20.0M total equity funding

Media


Images

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Videos

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Downloads

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Reviews


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Overall Score
4.5

2 reviews


4.0

Features

4.0

Ease of use

4.0

Customer Support

3.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

December 1, 2023

verified

December 1, 2023

Reach out, connect, and drive to action

We had done some SMS text messaging previously through our EHR vendor, but this was so much more personalized. Upfront was really what I was looking for – to be able to reach out, connect, and drive to action to really get patients the care that they need.

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Jennifer Junis

Senior Vice President, Executive sponsor working with Upfront at OSF HealthCare
Helpful(0)

March 28, 2023

verified

March 28, 2023

Upfront provides valuable patient messaging with exceptional customer support

We use Upfront as an appointment reminder tool and found it to be easy to use for the consumer, with an intuitive interface that is simple to navigate. The customer support team we initially had did go through some turnover. The team that we were with now is prompt and helpful, which I greatly appreciate.

While I gave the features a rating of 4 stars, I would have preferred to spend less time getting it integrated and more "out of the box" type of usability. The rating of 3 stars for integrations was due to the longer-than-expected time it has taken to integrate the software.

Overall, I believe that the value of Upfront increases over time as it gathers data to run its algorithms for optimal messaging responses. I would recommend Upfront for those seeking a reliable patient messaging tool with excellent customer support.

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Adam Artel

Director of Digital Portfolio, Internal consultant working with Upfront at Bellin Health

Helpful(0)

Clients


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