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Web Modernization

Web Modernization

Web Modernization

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By Steer Health
5.0

1 review

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Web Modernization
Web Modernization

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Overview


Contents


AVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Web Modernization is a solution provided by Steer Health. It belongs to multiple categories of digital health solutions including Concierge Care, Personalized Care, Conversational AI, Scheduling, Consumer Access & Engagement, Customer Service, Digital Front Door (DFD), Patient Flow, and Search & Transparency.
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It has 3 verified clients.
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Web Modernization integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Web Modernization include: The competitive edge: Why every health system needs a robust digital front door and Digital front door: The key to staying ahead in healthcare
DESCRIPTION
Convert more site visitors into patients with a healthcare-optimized website customized to your specialty, including mobile-responsive design, service-focused pages, HTTPS security, and expert SEO. We make it easier for patients to find your practice by optimizing your online profiles across search engines, maps, and high-visibility healthcare and local directories.
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FEATURED MEDIA
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SteerConnect
SteerConnect.mp4
Patient Journey SteerHealth.mp4
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Reputation Management
Reputation Management
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Marketing Campaigns
Marketing Campaigns
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Case Study Emergency Care
Case Study Emergency Care
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CATEGORIES & SOLUTIONS

Concierge Care


Personalized Care


Conversational AI


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Concierge & Customer Service Tools


Consumer Scheduling Tools


Search Engine Optimization Tools


CLIENT TYPES

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

AWARDS
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Product capabilities

Contextual understanding

Integrated AI functionality assists contextual understanding.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
Interoperability

We integrate with Athena, Epic EHR ECW AllScripts Cerner MediTech DrChrono eMDs and other main EHR systems.

AVIA GUIDE
What is interoperability?
Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
Data security and privacy

Our platform has been HIPAA-certified.

AVIA GUIDE
What is data security and privacy?
Solutions must protect patient privacy and comply with HIPAA and all other applicable regulations.
Scalability

Currently, 19.8 million patients utilize Steer Health.

AVIA GUIDE
What is scalability?
The solution should be capable of handling increasing volumes of interactions as use cases expand and adoption grows.
Adaptability

We use modern technology integrations and apps where applicable like AI automation, ChatGPT, Instagram, etc

AVIA GUIDE
What is adaptability?
A good solution should keep pace with rapidly evolving AI technology and continuously improve over time.
Provider directory and search

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.

AVIA GUIDE
What is provider directory and search?
Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.
Transparent information

Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.

AVIA GUIDE
What is transparent information ?
Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.
Online scheduling

Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.

AVIA GUIDE
What is online scheduling ?
Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.
Virtual triage

Multi-lingual and omni-channel with the ability to integrate symptom checking functionality into a general chatbot solution. A strong consumer experience should include SEO from non-branded web searches, with capabilities to patients, pass data into the EHR, and integrate with appropriate endpoints.

AVIA GUIDE
What is virtual triage ?
Multi-lingual and omni-channel with the ability to integrate symptom checking functionality into a general chatbot solution. A strong consumer experience should include SEO from non-branded web searches, with capabilities to patients, pass data into the EHR, and integrate with appropriate endpoints.
Virtual visits

Synchronous and asynchronous virtual visit solutions are multilingual, accessible, and omnichannel; and allow users to alternate between modalities. Capabilities should integrate with existing provider workflows and auto-generate clinical documentation, offer real-time benefits information and auto-generate claims, directly enable orders for ancillary services, and automate follow-ups and referrals.

AVIA GUIDE
What is virtual visits ?
Synchronous and asynchronous virtual visit solutions are multilingual, accessible, and omnichannel; and allow users to alternate between modalities. Capabilities should integrate with existing provider workflows and auto-generate clinical documentation, offer real-time benefits information and auto-generate claims, directly enable orders for ancillary services, and automate follow-ups and referrals.
EHR integration

Integrations
Not applicable
EHR integration and relevant hardware
Recommended, but not required
EMRs supported
Epic, Cerner, Meditech, Allscripts, athena, Athenahealth
Hardware compatibility
Mobile / Tablet (web optimized), Desktop
Use cases and differentiators

Use case descriptions

How Island Dermatology's Growth Soars With Steer Health’s Support

Dr. Leila Ettefagh and Dr. Navid Nami have a board-certified dermatology practice in Newport Beach. Island Dermatology, excelling at providing a warm, family environment to meet the diverse skin care needs of the community, was looking for a partner to bring its services to more clients.

Challenges:

  • Lack of unified branding of acquired practices
  • Busy call center and phone tagging
  • Staff shortage at the front office
  • Low patient satisfaction rates

Solutions:

  • A unified modern website for all 5 locations with a co-branding strategy.
  • Steer's omnichannel self-service, including web, SMS, and
  • IVR reduced inbound calls by over 56% and saved 178 hours of staff time per week. 
  • Online reputation boosts from 3.1 to 4.6 on Google using the Steer AI-based patient advocacy module.
Users

Island Dermatology

Differentiators vs internal options
  • Simplified User Experience
  • Integrated SEO, SEM, and SMM
  • Healthcare Purpose-Driven UX
  • Personalized Self-Service Tools
Differentiators vs competitors
  • More tools for patient communication
  • AI Voice Assist
  • Social Media Campaigns
  • Web Modernization
  • Dedicated Customer Support Team
Company information

By Steer Health

Visit website

HELPFUL TOOLS

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Media


Images

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Partnerships
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Web Optimization.png
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SteerConnect
Videos

SteerConnect.mp4
Patient Journey SteerHealth.mp4
Downloads

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Reputation Management
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Marketing Campaigns
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Case Study Emergency Care
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Messaging
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Patient Scheduling
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Case Study: Orthopedics
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Select which hospital or health system you work at and see a personalized compatibility level.

Web Modernization Comparisons

Web Modernization

Web Modernization

VS
Digital Front Door ("DFD")

Digital Front Door ("DFD")

Web Modernization

Web Modernization

VS
Azodha Platform

Azodha Platform

Web Modernization

Web Modernization

VS
ReferralMD Platform

ReferralMD Platform

Web Modernization

Web Modernization

VS
Schedule

Schedule

Web Modernization

Web Modernization

VS
Praia Health Identity & Engagement Platform

Praia Health Identity & Engagement Platform

Web Modernization

Web Modernization

VS
Adaptive Call Center Automation

Adaptive Call Center Automation

Web Modernization

Web Modernization

VS
Patient Experience Platform

Patient Experience Platform

Web Modernization

Web Modernization

VS
Artera Call-to-Text and Abandoned Calls

Artera Call-to-Text and Abandoned Calls

Web Modernization

Web Modernization

VS
Health Experience Platform (HXP)

Health Experience Platform (HXP)

Web Modernization

Web Modernization

VS
DexCare Platform

DexCare Platform

Web Modernization

Web Modernization

VS
b.well Connected Health Platform

b.well Connected Health Platform

Web Modernization

Web Modernization

VS
Codex Health

Codex Health

See more comparisons
Compare to similar products

Best Web Modernization Alternatives

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Schedule

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Reviews


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Overall Score
5.0

1 review


0.0

Features

0.0

Ease of use

0.0

Customer Support

0.0

EHR Integrations

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Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

March 13, 2025

verified

March 13, 2025

Steer Health consistently met the needs of our unique clinic that serves a niche population.

"Steer Health consistently met the needs of our unique clinic that serves a niche population."

What do you like best about Steer Health?

The communication and effort of the Steer Health team have consistently exceeded our expectations. They have been incredibly professional in their efforts to integrate with our other vendors, even when facing resistance from our EMR during the integration process. They have helped us troubleshoot and identify solutions that best serve us, the individuals we care for, and our bottom line.

What do you dislike about Steer Health?

As with any add-on service, it would be ideal to have something that meets all of our needs--a one-stop-shop (EMR, billing/coding, DFD, marketing, etc.). However, Steer helped us connect with an EMR with whom they already have an established business relationship, and this transition is enabling us to streamline the integration.

What problems is Steer Health solving and how is that benefiting you?

Currently, Steer Health has only done our website re-design. We plan to integrate the DFD once we transition to our new EMR. We are looking forward to that integration.

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Kristin Pfeifauf

Director of Clinic Development, End user working with Web Modernization
Review Source
:
g2.com/products/steer-health/reviews/steer-health-review-10915729#survey-response-10915729
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Ambient Intelligence
Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
Conversational AI
Digitally-Assisted Provider Documentation
Dynamic Staffing & Scheduling
Virtual Visits (Synchronous + Asynchronous)
Patient Education
Revenue Cycle Management (RCM)
Clinical Decision Support (CDS)
Smart Rooms
Smart Hospitals

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AVIA Privacy Policy
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Glossary

Top Categories

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

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AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
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AVIA CCPA Notice at Collection
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