Web Modernization vs Artera Call-to-Text and Abandoned Calls

Write a review

Compare Products

Jump to:

Web Modernization

5.0

1 review

Visit Website

Artera Call-to-Text and Abandoned Calls

5.0

1 review

Visit Website

Product Description:

Convert more site visitors into patients with a healthcare-optimized website customized to your specialty, including mobile-responsive design, service-focused pages, HTTPS security, and expert SEO. We make it easier for patients to find your practice by optimizing your online profiles across search engines, maps, and high-visibility healthcare and local directories.

About Steer Health:

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Product Description:

Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

About Artera:

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Contextual understanding

Integrated AI functionality assists contextual understanding.

Interoperability

We integrate with Athena, Epic EHR ECW AllScripts Cerner MediTech DrChrono eMDs and other main EHR systems.

Data security and privacy

Our platform has been HIPAA-certified.

Scalability

Currently, 19.8 million patients utilize Steer Health.

Adaptability

We use modern technology integrations and apps where applicable like AI automation, ChatGPT, Instagram, etc

Provider directory and search

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.

Transparent information

Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.

Online scheduling

Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.

Virtual triage

Multi-lingual and omni-channel with the ability to integrate symptom checking functionality into a general chatbot solution. A strong consumer experience should include SEO from non-branded web searches, with capabilities to patients, pass data into the EHR, and integrate with appropriate endpoints.

Virtual visits

Synchronous and asynchronous virtual visit solutions are multilingual, accessible, and omnichannel; and allow users to alternate between modalities. Capabilities should integrate with existing provider workflows and auto-generate clinical documentation, offer real-time benefits information and auto-generate claims, directly enable orders for ancillary services, and automate follow-ups and referrals.

Use Cases

Description:

How Island Dermatology's Growth Soars With Steer Health’s Support

Dr. Leila Ettefagh and Dr. Navid Nami have a board-certified dermatology practice in Newport Beach. Island Dermatology, excelling at providing a warm, family environment to meet the diverse skin care needs of the community, was looking for a partner to bring its services to more clients.

Challenges:

Lack of unified branding of acquired practices
Busy call center and phone tagging
Staff shortage at the front office
Low patient satisfaction rates

Solutions:

A unified modern website for all 5 locations with a co-branding strategy.
Steer's omnichannel self-service, including web, SMS, and
IVR reduced inbound calls by over 56% and saved 178 hours of staff time per week.
Online reputation boosts from 3.1 to 4.6 on Google using the Steer AI-based patient advocacy module.

Pediatric use cases:

None provided

Users:

Island Dermatology

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Athenahealth

Hardware Compatibility:

Mobile / Tablet (web optimized), Desktop

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

None provided

Awards

Differentiators

Differentiators vs EHR Functionality:

Simplified User Experience
Integrated SEO, SEM, and SMM
Healthcare Purpose-Driven UX
Personalized Self-Service Tools

Differentiators vs Competitors:

More tools for patient communication
AI Voice Assist
Social Media Campaigns
Web Modernization
Dedicated Customer Support Team

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

website optimization,SEO,virtual care, patient acquisition,self-scheduling,content creators

digital front door,text message,saving staff time,patient access,digital patient engagement

Images

1 of 4

Partnerships

1 of 1

Reduce hold times and minimize abandoned calls by switching your patients to text.

Videos

1 of 2

SteerConnect.mp4

No videos provided

Downloads

Reputation Management

No content provided

Alternatives

Care Search

By Loyal

28 clients

Nuance Patient Engagement

By Nuance Communications

13 clients

Online Chat

By Relatient

11 clients

Communication Platform as a Service (CPaaS)

By Kaleyra, A Tata Communications Co.

5 clients

SoundHound's Amelia Conversational AI Platform

By SoundHound AI

2 clients

Uniphore X Platform

By Uniphore

0 clients

Yellow.ai for Healthcare

By Yellow.ai

0 clients

Five9

By Five9

0 clients

Aisera

By Aisera

0 clients

Artera Call-to-Text and Abandoned Calls

By Artera

61 clients

GetWell Rounds+ (Surveys & Digital Rounding)

By Get Well

49 clients

Banner Digital Signage

By Vibe Health by eVideon

48 clients

See all alternatives

Arrived™

By RevSpring, Inc.

45 clients

Nuance Patient Engagement

By Nuance Communications

13 clients

Avaamo Conversational AI for Healthcare

By Avaamo

9 clients

SoundHound's Amelia Conversational AI Platform

By SoundHound AI

2 clients

Bridge Communication

By Bridge Patient Portal

0 clients

Uniphore X Platform

By Uniphore

0 clients

Five9

By Five9

0 clients

Yellow.ai for Healthcare

By Yellow.ai

0 clients

Aisera

By Aisera

0 clients

Epic MyChart

By Epic Systems Corporation

43 clients

Navigator

By Luma Health

33 clients

Loyal Platform

By Loyal

28 clients

See all alternatives

Company Details

By Steer Health

By Artera

Founded in 2015

Visit Website

ADD PRODUCT

Add similar products

Care Search

By Loyal

28 clients

Nuance Patient Engagement

By Nuance Communications

13 clients

Online Chat

By Relatient

11 clients

Communication Platform as a Service (CPaaS)

By Kaleyra, A Tata Communications Co.

5 clients

SoundHound's Amelia Conversational AI Platform

By SoundHound AI

2 clients

Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.

Stay up to date

Keep up with the latest products and trends in digital health.

About AVIA Marketplace

AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, compatibility level, report generators, peer reviews, and market insights.

AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.