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Web Modernization

Web Modernization

Web Modernization

3 verified clients

Overview


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Avia Summary

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Web Modernization is a solution provided by Steer Health. It belongs to multiple categories of digital health solutions including Concierge Care, Personalized Care, Conversational AI, Scheduling, Consumer Access & Engagement, Customer Service, Digital Front Door (DFD), Patient Flow, and Search & Transparency.
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It has 3 verified clients.
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Web Modernization integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Web Modernization include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION
Convert more site visitors into patients with a healthcare-optimized website customized to your specialty, including mobile-responsive design, service-focused pages, HTTPS security, and expert SEO. We make it easier for patients to find your practice by optimizing your online profiles across search engines, maps, and high-visibility healthcare and local directories.
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AWARDS
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Product capabilities

Contextual understanding

Integrated AI functionality assists contextual understanding.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
EHR integration

Not applicable
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, athena, Athenahealth
Mobile / Tablet (web optimized), Desktop
Use cases and differentiators

How Island Dermatology's Growth Soars With Steer Health’s Support

Dr. Leila Ettefagh and Dr. Navid Nami have a board-certified dermatology practice in Newport Beach. Island Dermatology, excelling at providing a warm, family environment to meet the diverse skin care needs of the community, was looking for a partner to bring its services to more clients.

Challenges:

  • Lack of unified branding of acquired practices
  • Busy call center and phone tagging
  • Staff shortage at the front office
  • Low patient satisfaction rates

Solutions:

  • A unified modern website for all 5 locations with a co-branding strategy.
  • Steer's omnichannel self-service, including web, SMS, and
  • IVR reduced inbound calls by over 56% and saved 178 hours of staff time per week. 
  • Online reputation boosts from 3.1 to 4.6 on Google using the Steer AI-based patient advocacy module.

Island Dermatology

  • Simplified User Experience
  • Integrated SEO, SEM, and SMM
  • Healthcare Purpose-Driven UX
  • Personalized Self-Service Tools
  • More tools for patient communication
  • AI Voice Assist
  • Social Media Campaigns
  • Web Modernization
  • Dedicated Customer Support Team
Company information

Media


Images

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Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
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  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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