Health Systems & Providers
With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.
- Intelligent IVR: Escalations, Call Routing and Triage
- Find Locations, Doctors, and Services
- Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
- Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
- Intake and Pre-Registration
- Patient Payments, Financial Assistance, Collections
- Symptom Checker, Virtual Triage, Risk Assessments
- Patient Surveys
Health Plans (Members)
Members utilize Amelia digital agents as trusted guides to doctors, dentists and pharmacies as they enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.
- Update Profile, PCP and Coverage Information
- Replace ID Cards/Password Resets
- Find a Provider, Dentist or Pharmacy
- Coverage Benefits/Eligibility (Medical, Dental and Pharmacy)
- Claims Inquiries and Explanations
- Enrollment
Health Plans (Providers)
Health plans deploy Amelia digital agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals and authorizations.
- Approvals and Authorizations
- Member Coverage Status and Inquiries
- Provider Administrative Services
- Bill Payment Status
