It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

• Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases. 
• Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
• Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.

With our Amelia Platform, leading health systems experience:

• ~$4M saved annually on 1 million inbound patient calls
• 4.4/5 patient satisfaction scores from AI agent interactions
• <1 minute average time-to-resolution for employee help desk requests

We believe every brand should have a voice and every person should be able to interact naturally with the products around them—by simply talking.

SoundHound’s independent voice AI platform connects people to brands through customized conversational experiences that voice-enable products, services, and apps while giving companies access to their valuable data and analytics for greater control and brand ownership of the customer experience.

Brim Analytics is driving to the next cure, faster with a democratized AI-guided chart abstraction system. Chart abstraction is the process of converting unstructured clinical notes into structured data, an essential task across healthcare, including clinical trial matching, academic research, registries for cancer and heart disease, and many more. Brim is an AI-guided tool for chart abstraction that prioritizes privacy and security, creates traceability of data, and is dramatically faster than human curators alone.

Faster, smarter chart abstraction to streamline clinical workflows, pre-screen clinical trials, accelerate retrospective research, and more.

Our Conversational AI platform is:

• A voice-enabled platform for contact center transformation
• Omnichannel (voice, SMS, webchat, etc.)
• Fully interoperable with existing CCaaS technology
• Able to respond using answers generated from a health system's website content, as well as from pre-determined FAQs

Our Conversational AI platform:

• Communicates using human-like natural language
• Leverages our proprietary voice AI
• Is end-to-end fully interoperable with Epic and other EHR systems
• Is a universal platform for patient-facing, member-facing, and employee-facing use cases
• Scales to handle thousands of concurrent interactions
• Has financial stability from being part of the largest public conversational AI company

Brim enables fast and flexible abstraction of structured data from unstructured notes.

• Fast Abstraction. AI-guided generation saves 80% of the time relative to manual abstraction with comparable accuracy.
• Scalable. Abstract data at scale, rather than note-by-note.
• Flexible. Easily iterate on the fields you derive as you learn or your process evolves.
• EHR-agnostic. Import and export via a standard format.

• Privacy and Security first. Brim is fully secure, and we do not train on your data. You can implement in your institution's cloud environment, or in a single-tenant deployment. Leverage your institution's LLM endpoint. Brim supports Open AI, Azure Open AI, Bedrock, and other LLMs to get the newest foundational models without adding another vendor.
• Built for researchers and abstractors. Purpose-built interface for abstraction helps humans move faster and improves the accuracy of abstracted data.
• Domain flexibility. Brim has been used for projects in cancer research, clinical trials, orthopedic injuries, and many more. Brim optimizes variables for your project based on your feedback, improving abstraction in real time.