Our platform automates appointment management, including scheduling, rescheduling, confirming, and canceling patient appointments.

Patients and providers converse in natural language with AI agents powered by our Conversational AI platform to complete tasks, resolve issues, and find information. Conversations with our AI agents are free-flowing and bidirectional.

Our AI agents are context-aware, taking into account previous and current conversations with users when forming a response. Our AI agents also leverage secure integrations with EHRs to provide users with personalized and relevant information and assistance based on their records.

Our Conversational AI platform integrates with numerous EHR systems, including Epic, Cerner, Meditech, and others. In addition, our platform is equipped with 40+ out-of-the-box channel gateways, including with Cisco, Five9, and WhatsApp, as well as with email and contact center systems.

We are committed to protecting patient privacy. We are HIPAA compliant, as well as ISO27001, SOC2 Type II, and PCI-DSS certified.

Our AI agents can be deployed across any channel where humans also provide support (i.e. phone, text, webchat, etc.). Across all voice and chat channels, our AI agents conduct natural language conversations that feel like talking with a human.

Our platform is capable of conducting thousands of concurrent conversations. This capability allows the platform to scale when demand spikes, and/or as use cases and user adoption grows.

Our platform is always on the cutting-edge of AI innovation. We leverage the latest AI technologies and methodologies, such as agentic AI, generative AI, and LLMs, to deliver powerful solutions that drive long-term value for our customers and their customers.

AI agents built on our Conversational AI platform use the most up-to-date information from health systems' websites and content sources to deliver relevant and accurate responses to users.

DeepScribe ambient AI understands and adjusts to different patient visit types, placing data into the right context. For instance, when a physician and patient discuss a condition during a follow-up visit, information from previous visits is automatically pulled forward into the current chart - but modified as needed within the context of the current conversation.

DeepScribe offers bi-directional integration to pull and push discrete field information with leading EHR systems including Epic, athenahealth, NextGen Healthcare, Veradigm, Ontada and more. This enables easier access to information that drives continuity of care.

DeepScribe’s ambient AI platform is HIPAA-compliant and SOC-2-certified. All data captured and processed by DeepScribe is encrypted using end-to-end AES-256 technology. To ensure data security and privacy, encrypted data is stripped of all personally identifiable information, ensuring patient information cannot be associated with an individual. DeepScribe also includes an additional layer of security to ensure any user accessing the platform is authorized to do so.

DeepScribe AI has been trained on the learnings from more than 5 million patient conversations. Clinicians simply need to have a conversation with the patient naturally during the encounter, moving through their workflow as they normally would. The ambient AI understands the details and nuances – including essential patient anecdotes – and generates a complete clinical note. The interface is highly regarded for its simplicity. Clinicians begin the encounter with just two taps, then hit one button to record, and another to “scribe” the visit.

DeepScribe was developed with scalability in mind, and supports rapidly increasing user bases at large health systems such as Ochsner Health, Texas Oncology, Covenant HealthCare. Regardless of the practice or organization size, the DeepScribe platform can onboard and accommodate a high volume of clinician users at one time.

The DeepScribe ambient AI platform is continuously learning via patient conversations and built upon a foundation of the largest clinical dataset in the category. In addition to refinements made within the AI model, DeepScribe clinical experts also collaborate with specialty care physicians to ensure each medical group’s workflow and needs are satisfied and reflected in the notes that are generated.