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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
PerfectServe Unite
PerfectServe Unite

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Categories

Solutions

Description

Product Description:

One Platform for the Entire Care Continuum

PerfectServe Unite is an end-to-end platform that connects your medical team across the entire care continuum and offers custom workflows for each provider group.

There’s no need to juggle dozens of disconnected applications for scheduling and communication. Everything is managed in one place.

Better Communication. Better Care.

Care teams spend a lot of time trying to find out how to get important information to the right person. Communication challenges cause poor collaboration and add considerably to your medical team’s daily frustration. Job satisfaction decreases, and provider burnout increases.

Resolving these issues is easier said than done, but it’s possible. And when you have better communication, better care follows naturally.

About PerfectServe:
PerfectServe, Inc. provides physician contact and patient care communication services to hospitals, physician practices and other healthcare clients in more than 130 markets across the U.S. Since 2000, the company has experienced compound annual growth in excess of 50 percent, demonstrating the market demand for our innovative physician contact offerings, PerfectServe One-2-One and PerfectServe OnCall. Independent research has found that the PerfectServe platform is able to provide medical professionals with unprecedented accuracy, reliability and personal control over physician contact processes. At present, PerfectServe facilitates tens of thousands of interactions per day between our hospital and physician clients and their approximately 12 million patients.
Product Description:

AmplifyMD is a leading solution for integrated virtual specialty care across multiple service lines and settings, including Stroke, ED, ICU, med-surg, ambulatory, and direct-to-patient. The platform streamlines telehealth, making remote providers up to 2x more efficient.

AmplifyMD’s integrated technology, intelligent automation, and streamlined workflows revolutionize the entire virtual care process – scheduling, assignment, and distribution; order entry; patient data curation; care planning and coordination; clinical decision support; documentation; exception alerting; billing; quality measurement; data analytics and reporting. The platform optimizes provider utilization and capacity management, keeping remote providers and onsite care teams focused on patients while reducing technology burnout and enhancing the delivery of virtual care. Hospitals and health systems benefit from significant time and cost savings, improved operational insights and compliance, and reduced IT resource utilization.

• Proven compliance capabilities: SOC 2 Type II attestation
• Streamlined integration: Bi-directional FHIR R4 API (HL7v2 also supported)
• Hardware-agnostic: iOS and Android phones/tablets, laptops, WOW, and SIP-based carts
• Seamless hybrid care: Supports emergent, inpatient, asynchronous, outpatient, and direct-to-patient workflows
• Consistent services across networks: Enables high-quality, standardized telehealth across disparate locations & EHRs

Built on a foundation of interoperability, AmplifyMD makes it easy for hospitals to address current telehealth challenges and support evolving virtual care needs with a low IT lift, existing hardware, and a low ongoing maintenance cost. Out-of-the-box configurations and customized templates support over 15 specialties, including TeleStroke, TeleNeurology, TeleCardiology, TelePulmonology, Tele Heme-Onc, TeleID, TeleEndocrinology, and TeleHospitalist services. Robust data and analytics capabilities deliver real-time insights to drive new efficiencies. Whether you need a proven state-of-the-art virtual health platform or coverage in one or more specialties, AmplifyMD is your partner to expand the capabilities of your existing EHR and technology investments.

About AmplifyMD:

AmplifyMD is a seamlessly integrated virtual care efficiency solution redesigning how hospitals, clinics, and healthcare organizations deliver virtual specialty care. The company’s groundbreaking virtual care platform uses data integrations, intelligent automation, and configurable workflows to make virtual care up to 2x more efficient – driving operational efficiencies, provider satisfaction, financial benefits, and better clinical outcomes.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Ability to prioritize by specialty, location, priority (stat, urgent, routine), and team.

Supports synchronous and asynchronous virtual visits across locations and modalities.

Comprehensive scheduling and paging capabilities.

Multi-channel and customizable intakes and virtual waiting rooms, including complex provider paging and activation.

Video solution agnostic. Can embed multiple solutions to match hospital/HIPAA requirements. IOS and Android compliant.

Proprietary EHR/HIE/PACs integrations with consolidated patient data extraction designed for speed, accuracy, and quality. Comprehensive and customizable documentation designed for specific clinical services, ICD-10, and CPT billing.

Clinical notes are pushed directly into the EHR billing system. Customized SSO for direct provider access to EHR included for order capture.

24/7/365.

SaaS, hybrid, and comprehensive staffing options. Specialist provider network in 15+ fields.

Comprehensive and on-demand data designed to measure key metrics across clinical workflows at the point of care.

Use Cases

Description:

Clinical Communication Solutions

Improve Speed to Care with Clinical Collaboration

Connect all care team members on a single HIPAA compliant platform to streamline care delivery.

Providers

Protect physicians' time and improve speed to care with a comprehensive clinical communication solution.

  • Prevent unnecessary disruptions
  • Accommodate personal preferences
  • Reach the right clinician every time via text, call, or video
  • Reduce communication cycle times, instant notification of critical results, and consult requests

Nurses

  • Give valuable time back to nurses to improve patient care and reduce burnout.
  • Improve response times from providers
  • Reduce ambient noise like overhead paging
  • Nurse call response from any location
  • Differentiate alarms to reduce disruptions

Technology Teams

  • Consolidate & integrate communication platforms while improving the nurse and provider experience.
  • HIPAA compliant, SOC2 certified
  • Cloud based, unify locations
  • Reduce TCO - replace pagers, DECT phones, texting & call center solutions
  • Integrate with EMRs, scheduling, nurse call, middleware, DECT, call/transfer center, labs

Operations

  • Improve hospital metrics with an outcomes based approach to communication.
  • Faster clinician response times, accelerate patient throughput
  • Automate tedious manual workflows
  • Improved clinician satisfaction & HCAHPS scores
  • Consolidate clinical systems & reduce overhead costs

Provider Scheduling Software

Support providers' work-life balance while improving operational efficiencies with a provider scheduling solution that considers thousands of variables to create the best possible schedules—every time.

Providers

Reduce physician burnout by ensuring their schedules accommodate as many requests and preferences as possible, are equitable and provide transparency.

  • Easily swap shifts
  • Auto approve time off requests*
  • Mobile access, full visibility

Schedulers

Free up valuable time for schedulers by automating schedule creation. Ensure provider preferences, department rules, legal requirements and organizational needs are considered with every schedule without manual intervention.

  • Reduce manual schedule manipulation
  • Access schedules via desktop or a mobile app
  • Visibility across departments

Operations

Minimize physician turnover and improve their work-life balance with an optimized schedule accommodating both their needs and the organizations'.

  • Improve patient access
  • Enhance resource utilization
  • Access analytics across the health system

Secure Messaging for Clinicians and Patients

Send and receive the right patient and clinician messages to the right person, at the right time.

Patient & Peer Chats

Send secure messages among peers. Respond to patients without revealing your personal information.

  • No apps required for patients
  • Manage conversations
  • Ad hoc video appointments
  • Code for reimbursement

Patient Updates & Reminders

Remind patients of next steps and view upcoming appointments. Reference patient conversations faster for better care.

  • Reduce response times
  • Customize campaigns
  • Update family members

Efficient, Patient-Centered Care

Use one platform to align nurses, physicians, patients, families, and administrators.

  • Team-based care
  • Low, flat-rate pricing
  • Robust reporting console
Pediatric use cases:

None provided

Users:
  • Advocate Aurora Healthcare
  • Background Methodist Le Bonheur Healthcare (MLH, TN)
  • Bon Secour Mercy Healthcare
  • Hennepin Healthcare (MN)
  • McLaren Health (IL)
  • Mercy Health (TN)
  • MemorialCare
  • Munroe Regional Medical Center (FL)
  • Ochsner Health
  • Park Nicollet Methodist Hospital (MN)
  • Piedmont Healthcare
  • Prisma Health (SC)
  • St. Elizabeth Healthcare (KY)
  • St. Rita’s Medical Center (OH)
  • St. John Hospital & Medical Center (MI)
  • St. John Providence 
  • Tower Health (PA)
  • University of Kentucky Healthcare
Description:

All telehealth service lines across the care continuum.

Pediatric use cases:

All telehealth service lines across the care continuum.

Users:

triad (patient, provider, tele-presenter)

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, McKesson

Hardware Compatibility:

Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

A single comprehensive solution for telehealth at scale includes all components necessary for a consultative medicine visit, from activation to communication, coordination, video visits, documentation, billing, and data analysis.  

Differentiators vs Competitors:

By leveraging highly integrated "pushes and pulls." AmplifyMD is the only EHR and hardware agnostic platform on the market built to support all consultative medicine telemedicine visits without requiring EHR access.

Health Equity

Keywords

Images

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Videos

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Downloads

No content provided

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Case Study_Piedmont Healthcare Infectious Disease Case Study_AmplifyMD_24.pdf

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Company Details

Founded in 1997

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