DispatchHealth offers a variety of services to help our partners:

On-demand ED Substitution – Increase Access and Reduce ED Utilization with 60-70% of ED capabilities via ER-trained providers capable of laboratory testing, IV medication administration, procedures , diagnostics & much more.

This service helps provide support for all other programs and is the 'base service' that operates in our 50+ markets across the country. Here are the other services Dispatch provides which are further outlined in the portal:

Post-Acute Care at Home Services

- ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention if needed

- Hospital-To-Home (IP) - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

Hospital Substitution 

- Create "Virtual Bed” Revenue & Inpatient Capacity by a hospital trained providers with capabilities to support complex medical and post-surgical inpatients 24/7 monitoring, support, and coordination of patients in the home who meet inpatient admission criteria

SNF Substitution

- Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

DispatchHealth delivers care across the healthcare continuum to keep patients healthy at 

home—from caring for the highest acuity patients with urgent or hospital level needs to supporting transitions of care and ongoing management of chronic conditions—we believe home is where your health is.

DispatchHealth was founded in 2013 to create an integrated, convenient, high touch, care delivery solution that extends the capabilities of a patient’s care team and provides definitive, quality care in the home while decreasing costs. Currently, DispatchHealth serves patients in markets across the US and is poised for continued rapid growth to meet consumer demand.

Partnering with DispatchHealth puts the power of a complete system of in-home care at your fingertips, ready to deploy where and when you want it.

DispatchHealth works closely with health systems, payers, providers, and others to deliver care in the home to help address capacity constraints at brick and mortar facilities, as well reducing medical costs in at-risk/VBC populations through ED, Inpatient, 911 and Observation diversions.

Medical teams are available during the day and also on weekends, evenings and holidays, and can be requested via online, over the phone, or through care coordination referral. DispatchHealth is contracted with most major insurance companies and accepts Medicare and Medicaid.

To learn more about how DispatchHealth can help your health system reduce the total cost of care, improve clinical outcomes, and delight patients by moving high-acuity care into the home visit: https://www.dispatchhealth.com/partners/

Coordinista is mobile-first platform built for mobile and hybrid primary and post-acute care teams managing high-touch populations. 

Nurse designed, Coordinista shifts data and workflows to the point of care, helping teams improve outcomes, stay compliant, and strengthen their bottom line.

Lightweight and EHR-agnostic, Coordinista empowers field teams to self-manage schedules and reduce administrative burden and drive time while giving organizations full transparency and audit-ready reporting. Its robust field-based self-management system can also be used as a central command center, flexing as needed across different care delivery models even within the same organization.

For Primary Care: Coordinista ensures accurate condition capture with embedded coding tools at the point of care, safeguarding risk adjustment integrity and aligning reimbursement with true patient acuity. It also streamlines mobile phlebotomy, eliminating manual faxes and driving lab order data directly into workflows.

For Care Management: Coordinista streamlines operations for your team and accelerates transitions of care continuity and responsiveness, like enabling medication reconciliation in the home within 48 hours of discharge, improving outcomes and boosting downstream patient satisfaction and CCM engagement while reducing costly readmissions and ER visits.

With customizable workflows, real-time audit safeguards, and seamless interoperability, Coordinista supports multiple lines of business while reducing waste. Every encounter, whether in-person, telephonic, or administrative, is tracked by time, duration, and geo-location, with data instantly available on the administrative dashboard. A built-in mileage tracker makes reporting effortless for clinicians and administrators alike.

Coordinista helps care teams deliver higher-quality, compliant, and efficient care anytime, anywhere.

Coordinista is a first-of-its-kind, mobile-first platform built for mobile and hybrid primary and post-acute care teams managing high-touch populations. Nurse designed, it brings data and workflows to the point of care, helping teams improve outcomes, stay compliant, and strengthen their bottom line.

Scalability - With over 500+ care teams operating in 50 markets, DispatchHealth has the proven ability to scale to meet the demands of each market and those of our health system partners to help with capacity constraints and on-demand needs.

Patient Experience - With an Average NPS of 95 across all markets, Dispatch is becomes a valuable care extension of our health system partners

Experience - DispatchHealth is the largest provider of high-acuity in-home care in the United States, with 1 million patient visits, 300M covered lives and dozens of health system partnerships.

Coordinista's interoperability technology and capabilities are amongst the best in the word. Coordinista can integrate with any standard or format, whether HL7, FHIR, CCDA, or others for secure and seamless bi-directional data flow. 

Coordinista's advantage is empowering point-of-care decisions-making and deployment strategy for best outcomes. 

Operations

• Centralized Dispatch Systems: Centralized deployment, costly schedulers & overhead
• Decentralized Dispatch Models: High manual administrative burden, lacks field transparency and insight

Coordinista: Decentralized & centralized deployment, schedulers not required, transparent, streamlines admin, reduces overhead

Data

• Centralized Dispatch Systems: Scheduling related data
• Decentralized Dispatch Models: Siloed data, limited analytics

Coordinista: Real-time actionable diagnosis, lab orders, patient risk level, hospitalizations, services, mileage, and patient data and analytics

Technology

• Centralized Dispatch Systems: Single system, complex for users, scheduling capabilities and patient notification
• Decentralized Dispatch Models: Multiple, clunky, disconnected tools, not healthcare-first

Coordinista: Clinician friendly, end-to-end operations, healthcare dedicated, mobile-native, HIPAA, Integration ready for any ecosystem

Value

• Centralized Dispatch Systems: Scheduling only, often disliked by clinicians and patients
• Decentralized Dispatch Models: Inefficient, missed compliance, higher patient admissions

Coordinista: Efficient, flexible for dual deployment ops, resource utilization insight for best patient outcomes