Guideway Care provides Care Guidance—care coordination services that fill in the gaps between healthcare visits—using tech-enabled, non-clinical staff, with a proprietary platform that extends nurse capacity.

Care Guidance solves issues for patients, increases adherence to instructions, increases satisfaction and improves outcomes.

Care Guidance identifies and resolves the personal issues hidden within social determinants of health that influence behavior. The ability of Care Guidance to address these non-clinical issues makes it a versatile tool for addressing two key types of patients—profitable patients with whom hospitals must build loyalty and adhesiveness, and negative margin patients with whom they must control costs by changing behavior. Guideway Care offers an effective, scalable solution that can help hospitals effectively engage these patients in order to increase patient loyalty and reduce costs.

Care Guidance services are designed to ensure that issues are proactively identified and each interaction moves a patient towards positive action. Care Guidance accomplishes this through:

1. Trained Care Guides – non-clinical persons hired, trained and managed by Guideway Care to provide effective, efficient peer-to-patient outreach.

2. Disease-Specific Protocols – a library of evidence-based protocols and structured workflows targeted to each condition to ensure that the factors influencing individual patient health and well-being are addressed and no one falls through the cracks.

3. Comprehensive Care Guidance Technology – a comprehensive technology platform that ensures Care Guides provide the right intervention at the right time, every time, and supports patients with reminders, prep instructions, education and more.

Guideway Care works with companies, hospitals, specialty practices and health plans to support patients from initial interest (lead generation and conversion) through their entire care journey (planning, pre-procedure and post-discharge). Guideway’s people and processes help achieve better outcomes, improve patient satisfaction and reduce the costs of providing outstanding care. At the core of the Guideway solution is a fusion of advanced software and trained care guides. Our team and technology fills action gaps in care, compliance, communication and lead generation conversion. We deliver the lowest total cost of performance for clinical teams, marketing teams, administration and operations by focusing on non-clinical aspects that impact patient accountability and action, and our smart technology solutions and proven protocols to ensure a superior total experience for patients, families and care providers. In addition to the ways our Care Guides use our conversion success software to help change patient behavior while meeting their needs for information, direction and guidance, Guideway is helping providers and plans meet the challenges of a variety of Alternative Payment Models (APMs), including the Bundled Payments for Care Improvement Advanced (BPCI+) Initiative and the Hospital Readmissions Reduction Program (HRRP).

Immediate Challenges

Cancer centers are striving to address the comprehensive needs of their cancer patients. And the quality and accreditation programs for cancer centers are increasing the requirements around providing high-quality survivorship care. SurvivorPlan helps leading cancer centers assess each patient’s unique needs, throughout the care continuum, and address those needs with evidence-based recommendations that guide patients and their caregivers from time of diagnosis, during treatment, and throughout survivorship.

Immediate Benefits

Using SurvivorPlan, cancer programs are realizing the immediate benefits of providing high-quality survivorship care to their patients. Through use of our electronic Patient-Reported Outcomes (ePRO) solution, coupled with our Care Planning solution, cancer programs are not only exceeding the requirements of quality and accreditation programs, but are also improving clinician efficiency, increasing patient satisfaction & engagement, and increasing billable encounters and referrals for follow-up services for cancer patients and survivors.

Cancer Care Reimagined

SurvivorPlan is a digital health company that provides software solutions focused on improving patient-centered, outcomes-driven care for cancer patients and survivors. Using SurvivorPlan’s tools, cancer care centers can continuously assess the needs of their patients through web and mobile Patient-Reported Outcomes tools (ePROs), triage patients as necessary, and direct patients to appropriate resources. 

SurvivorPlan helps clinicians provide personalized, evidence-based recommendations to their patients, refer patients to multi-disciplinary services, and provides patient-friendly printed and digital materials in the form of treatment plans (Care Plans) and survivorship care plans (SCPs).

 SurvivorPlan is a full-service company that supports data analytics and provides insights for cancer programs that want to better understand the needs of their patient populations, post-treatment outcomes, and the prevalence of long-term and late effects of cancer and its treatment.

Our solutions include use of our AI-enabled platform for: clinical trial matching, high risk screening programs, personalized care planning, and long-term surveillance and management for cancer patients.