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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Shop Book and Pay™
Shop Book and Pay™

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Categories

Solutions

Description

Product Description:
Healthcare price transparency is here to stay. New federal regulations require hospitals to publicly disclose their prices and negotiated rates for care services. Non-compliance can result in steep fines. Providers outside of the hospital may also need to comply with additional state-level transparency rules. With our Shop Book and Pay™ service, providers can comply with CMS price transparency rules by creating a digital storefront to give patients the clarity they seek. By offering transparent pricing and a quality digital shopping experience, providers can drive patient acquisition, increase collections, and differentiate their business in a crowded market. Simplify Scheduling: Shop Book and Pay is as easy to use as the best online retail sites. Patients search for a specific procedure or test, comparing providers by price and quality. After choosing a provider, the patient simply adds the chosen procedure to their cart. Patients can immediately schedule the test or procedure before paying—all within the same shopping workflow. Shop Book and Pay integrates with your existing scheduling system, allowing patients to select the most convenient date and time for their procedure from your available appointments. Automated follow-up messaging confirms the scheduled appointment, which can be exported to the patient’s calendar. By automating the scheduling and payment process up front, before care is given, Shop Book and Pay helps to reduce no-shows. Patients are more likely to keep their appointments for pre-paid procedures. Comply with Transparency Regulations: As of January 1, 2021, hospitals must publish a machine-readable file of their standard pricing for all services, to include the gross price, cash price, patient’s insurance negotiated price, and the minimum and maximum negotiated price for each payer. They must also establish a consumer-friendly way to find the price for each of 70 CMS-identified and 230 hospital-identified shoppable services. Independently implementing the Shop module of Shop Book and Pay allows your hospital to comply with all of these new price transparency rules— while also distinguishing your business from the competition. Consumer-friendly shopping functionality can pave the way for a full, retail-style digital transformation. Drive Patient Volume: Hospitals and non-hospital providers can help consumers find their providers by delivering a retail-style shopping experience. Each provider can choose a closed or open configuration for its digital storefront. With a closed configuration, patients can see only the prices for a single provider, or providers associated with a hospital network. Providers may also choose to share quality and patient satisfaction ratings. With an open configuration, patients can view and compare prices for all regional providers offering a chosen service. A provider can gain valuable market differentiation by offering consumers a satisfying, quality digital experience—even if the provider is not the lowest cost provider available. Increase Pre-Payments: Shop Book and Pay helps your organization reduce the administrative costs of accounts receivable, as payment is arranged before the episode of care. From the tool’s shopping cart, patients can pay their balance in full (via credit card, health savings account, or PayPal) to receive a discount. As procedures are bundled, their cost includes every service involved in an episode of care. The patient’s purchase pays for the facility fee, physician fee, and any laboratory fees, so there’s no need to worry about additional billing. Patients who are unable to pay in full benefit from knowing exactly how much they owe. Within the tool, they can arrange financing via CareCredit. They can also choose the AutoPay option, selecting a set amount to be billed each month until their balance is paid.
About Change Healthcare:
Change Healthcare is inspiring a better healthcare system. We are a leading independent healthcare company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. Our comprehensive suite of software, analytics, technology-enabled services and network solutions take costs out of the healthcare system by driving improved results in the complex workflows of payers and providers by enhancing clinical decision-making and simplifying billing, collection and payment processes, and enabling a better patient experience. We are creating a stronger and more efficient healthcare system that enables better patient care, choice, and outcomes at scale.
Product Description:

RevSpring closes all the gaps to deliver a patient experience that’s as effortless, personal and connected as the device in their hands.

Engage IQ™ centers on patient understanding to deliver a holistic experience that is effortless and personal, which optimizes outcomes for patients, members and providers.

About RevSpring, Inc.:

RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company’s OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

RevSpring delivers important financial information to patients using SMS/text messages and email allowing them to act on that information sooner and at a lower cost.

RevSpring can send one easy to understand patient statement - either digitally or paper - that combines charges from disparate EMR environments throughout your health system’s enterprise. We route and process digital payments to the right merchant environment and EMR/HIS system for each service area and post digital payments back to the correct EMR.

RevSpring offers tailored payment solutions—pay in full, payment plans, patient financing and financial assistance—presented through our PersonaPay™ portal. Patients using PersonaPay also can easily set up and manage electronic statement delivery, payment plans, card/banking, digital wallet information and payment preferences.

RevSpring's True Estimate solution determines the patient’s financial liability by using the hospital’s chargemaster (CDM) and the contracted payer rates. It combines the chargemaster amount, the contracted payer rate, and the patient’s insurance benefit details to calculate the patient’s financial responsibility after insurance. It also implements logic to apply prompt-pay and self-pay discounts when arranging for payment.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Engage IQ™ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.

Engage IQ features the following:

  • A digital front door delivers a retail-like experience for consumers to shop for services, compare prices and self-schedule
  • Channel intelligence empowers patients to interact with providers in the channels they prefer and are most likely to respond to
  • Operationalization of RevSpring’s proprietary propensity to pay models predict likely payment outcomes so providers can improve them—from the very beginning of the patient experience
  • OmniChannel reminders ensures patients remember and prepare for appointments
  • A digital intake experience pre-populates known information, and allows patients to input and correct personal data using innovative optical character recognition (OCR) for enhanced convenience, fewer handoffs, and essential accuracy
  • A virtual waiting room lets patients check in from the car, from their living room, or anywhere, and co-pay or prepay using the device in their hand
  • Automated care plans keep patients connected to their providers—with critical follow-up after a care episode
  • A digital first approach to billing uses intelligence to determine patients most likely to engage digitally, while using printed communications strategically to increase response and control costs
  • The use of empathy in the self-service and staff-assisted payment experience, leveraging intelligence to match payment options to the needs of the patient to increase yield and self-service convenience, and reduce staff burden.

Pediatric use cases:

None provided

Users:

The value of Engage IQ spans all types of provider organizations. Primary benefits include:

  1. Increased yield and a predictable rate based on the provider’s own patient population and current performance
  2. Self-service improvements to off-load busy staff
  3. Cost savings, with a focus on not simply more engagement but precise engagement using print and digital channels
  4. Administrative cost savings, with focus on front-end data quality, such as clean claims and patient intake accuracy, and more

These benefits apply to:

IDN/Health Systems, Physician Groups, Pharmacies and other Specialty Providers, including Urgent Care, Ambulance Services, ASCs, Orthopedics, Dermatology, Women’s Care, and more. 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, MEDHOST, Allscripts/Eclipsys, GE, McKesson, CPSI, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

RevSpring's goal is to match our solutions to the strategic investments you’ve made in your software platforms. Beyond that, we strive to integrate seamlessly. That means blurring the lines between your HIS systems and ours, elegantly filling the gaps that may exist in your platforms, and helping you deliver a positive patient financial experience.

Differentiators vs Competitors:
  1. Active integrations with 97% of the EHR market
  2. We don’t endeavor to compete with the EMR/EHR functionality, we complete it
  3. 7 integrations in the Epic’s Connection Hub and/or Epic’s Toolbox (a leading number)
  4. Dedicated integration team focused on new and expanding integrations to meet our client’s business and technology needs

Health Equity

Keywords

Images

No images provided

No images provided

Videos

No videos provided

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RevSpring_Patient Journey Video.mp4

Downloads

No content provided

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RevSpring_EngageIQ-PreCare_Brochure.pdf

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Company Details

Founded in 2007

Founded in 1997

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