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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Reputation
Reputation

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Categories

Solutions

Description

Product Description:
Patients are automatically encouraged to share feedback, helping you improve and boosting positive online reviews.
About Luma Health:

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Product Description:

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

  • Understand where you rank relative to competitors, rank higher, and convert searches into action.
  • Engage with patients and maintain a large volume of verified reviews with high-star ratings.
  • Integrate directly with the EHR for post-discharge engagement.
  • Access all listings data in one dashboard and see specific provider and location metrics.

Results:

  • Increased patient acquisition & retention 
  • Automated workflows with consolidated technology
  • Increased third-party ratings

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Directory Listings

Allows you to seamlessly manage provider and location information across third-party websites, increasing engagement and conversions.

Ratings & Reviews

Offers a holistic patient feedback system to help you attract and retain patients. Consolidate first-and third-party reviews, and analyze healthcare-specific sentiment.

Review Response

Makes it easy to quickly and efficiently engage patient reviews across third-party sites.

Review Boost

Builds third-party review volume by automatically sending review invites to patients based on campaign parameters.

Pediatric use cases:

Loyal's Reputaion solution works for all types of healthcare organizations. 

Users:

Marketing or Patient Experience teams

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Allscripts, athena, Athenahealth, Cerner, eClinicalWorks, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2015

Founded in 2015

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