Orbita Blaze revolutionizes the search function on healthcare websites by transforming limited search tools into a genuinely intelligent virtual assistant. Using natural language understanding and intentional conversational dialogs, Blaze guides website visitors to the answers and care they’re looking for. Because the websites are more intuitive, patients find them useful – which results in higher conversions.

As part of the Patient Access and Acquisition solution – and representing the next generation of the digital front door – Orbita Blaze converts the entire website into an interactive virtual assistant:

• Understands the words and phrases patients naturally use, facilitated by natural language understanding, to home in on their specific need (“I need a foot doctor near me that takes Aetna”);
• Triggers thoughtful and hyper-personalized dialogs to pose questions and probe for details to ensure patients navigate to the appropriate resources (“What is your ZIP code?” “What is your gender?” “Are you pregnant?” “How long have you experienced these symptoms?”);
• Converts “seek/search” into “action” (e.g., “I’m looking for a provider” → “I’m scheduling an appointment”).

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

symplr Directory consolidates provider data into a single, centralized solution. With its easy-to-use interface, maintaining profiles for every credentialed and referring provider across the enterprise is simple. By implementing symplr Directory, you can quickly reduce inaccurate provider data, eliminate record duplication, and securely share provider information with all departments and software solutions that rely on it, including your EHR.

That means your providers spend less time on administrative work, and staff spend less time adding referring provider information into the EHR. Reimbursement is quicker, call center volume decreases, you accommodate more new patients, and patient leakage decreases.

Access compliance and credentialing and provider data management SaaS (Software as a Service) solutions that help healthcare organizations mitigate risk and ensure compliance. symplr has a single mission: to make healthcare compliance, credentialing, and data management simpler for all constituents of the healthcare community.