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Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Reputation
Reputation

0 review

Categories

Solutions

Description

Product Description:

rater8 is the healthcare industry's top-rated reputation management solution, helping hospitals and healthcare systems build robust, balanced online reputations across the top healthcare review sites, including Google, Healthgrades, Vitals, and more. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger.

About rater8:

Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Hospitals and health systems use rater8 to automate patient feedback, gain real-time insights into operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and locations.

Product Description:

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

  • Understand where you rank relative to competitors, rank higher, and convert searches into action.
  • Engage with patients and maintain a large volume of verified reviews with high-star ratings.
  • Integrate directly with the EHR for post-discharge engagement.
  • Access all listings data in one dashboard and see specific provider and location metrics.

Results:

  • Increased patient acquisition & retention 
  • Automated workflows with consolidated technology
  • Increased third-party ratings

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Enhancing Patient Experience

  • Objective: Improve patient satisfaction and overall experience through real-time feedback.
  • Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
  • Activation: rater8 sends post-visit surveys to patients via email/SMS.
  • Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

  • Objective: Strengthen online presence and reputation through positive reviews.
  • Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
  • Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
  • Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

  • Objective: Monitor and enhance provider performance using patient feedback.
  • Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
  • Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
  • Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.
Pediatric use cases:

Real-Time Feedback Collection

  • Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
  • Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
  • Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
  • Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.
Users:
  • Healthcare providers (Doctors, Specialists, Nurses)
  • Practice Managers and Administrators
  • Patient Experience Coordinators
  • Reception and Front Desk Staff
Description:

Directory Listings

Allows you to seamlessly manage provider and location information across third-party websites, increasing engagement and conversions.

Ratings & Reviews

Offers a holistic patient feedback system to help you attract and retain patients. Consolidate first-and third-party reviews, and analyze healthcare-specific sentiment.

Review Response

Makes it easy to quickly and efficiently engage patient reviews across third-party sites.

Review Boost

Builds third-party review volume by automatically sending review invites to patients based on campaign parameters.

Pediatric use cases:

Loyal's Reputaion solution works for all types of healthcare organizations. 

Users:

Marketing or Patient Experience teams

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Allscripts, athena, Athenahealth, Cerner, eClinicalWorks, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • Patient feedback and reputation management
  • Integrated surveys and analytics
  • Automated review requests
  • Detailed reporting and insights
  • Award-winning customer service, dedicated account manager, ongoing technical support
Differentiators vs Competitors:
  • 30-day free trial
  • Healthcare-specific solutions
  • Integrations with 100+ EMR systems
  • Automated, goal-based review builder
  • Hands-free activation
  • Award-winning customer service, dedicated account manager, ongoing technical support
  • Provider-based pricing model
  • Real-time patient feedback (29% response rate)
  • Robust reporting and benchmarking (16 million data points)
Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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rater8 Benchmarking

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Videos

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rater8 Explainer Video

No videos provided

Downloads

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rater8 Client Success Story - Major Health Partners

No content provided

Alternatives

Company Details

Founded in 2015

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