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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

With our core solution, TheraPay, we have pioneered the sophisticated paradigm of Financial Incentives Management. By approaching patients/populations with a personalized roadmap of rewards tailored to each step of any complex care journey, we have the ability to accelerate adoption and adherence to programs such as high-risk maternal health, diabetes management, addiction, and nearly any other clinical intervention. The results have been significant; when we motivate patients to follow personalized plans and become active participants in their care, everyone wins.

About Reciprocity Health, Inc.:

Reciprocity Health harnesses the power of incentives to promote healthier consumer choices resulting in better outcomes and customer financial performance. We use proven science, cutting edge technology, and a consumer-grade experience to accelerate adherence, reduce avoidable costs, and unlock untapped ROI.

Product Description:

Coordinista is mobile-first platform built for mobile and hybrid primary and post-acute care teams managing high-touch populations. 

Nurse designed, Coordinista shifts data and workflows to the point of care, helping teams improve outcomes, stay compliant, and strengthen their bottom line.

Lightweight and EHR-agnostic, Coordinista empowers field teams to self-manage schedules and reduce administrative burden and drive time while giving organizations full transparency and audit-ready reporting. Its robust field-based self-management system can also be used as a central command center, flexing as needed across different care delivery models even within the same organization.

For Primary Care: Coordinista ensures accurate condition capture with embedded coding tools at the point of care, safeguarding risk adjustment integrity and aligning reimbursement with true patient acuity. It also streamlines mobile phlebotomy, eliminating manual faxes and driving lab order data directly into workflows.

For Care Management: Coordinista streamlines operations for your team and accelerates transitions of care continuity and responsiveness, like enabling medication reconciliation in the home within 48 hours of discharge, improving outcomes and boosting downstream patient satisfaction and CCM engagement while reducing costly readmissions and ER visits.

With customizable workflows, real-time audit safeguards, and seamless interoperability, Coordinista supports multiple lines of business while reducing waste. Every encounter, whether in-person, telephonic, or administrative, is tracked by time, duration, and geo-location, with data instantly available on the administrative dashboard. A built-in mileage tracker makes reporting effortless for clinicians and administrators alike.

Coordinista helps care teams deliver higher-quality, compliant, and efficient care anytime, anywhere.

About Coordinista:

Coordinista is a first-of-its-kind, mobile-first platform built for mobile and hybrid primary and post-acute care teams managing high-touch populations. Nurse designed, it brings data and workflows to the point of care, helping teams improve outcomes, stay compliant, and strengthen their bottom line.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

We approach populations with a personalized roadmap of rewards tailored to each step of a complex or preventive care journey and/or preventive care. Complex care examples: high-risk maternal health, diabetes management, addiction, Asthma Medication Ratio, timely postpartum care, and nearly any other clinical intervention. Preventive care examples: Adult Annual Well Visits, breast cancer screenings, cervical cancer screenings, HbA1c screening, childhood lead Screening, Well Visits – Baby/Child/Teen, colon cancer screenings.

Leveraging our proprietary CARE Platform, we design, build, and manage custom incentive programs delivered to the consumer on the TheraPay Rewards app. Each campaign includes (1) Behavioral & Statistical Modeling (2) Customized Engagement & Communication and (3) ROI Optimization & Validation.

Members receive a no-fee debit card so rewards can be paid at the time task completion.

Pediatric use cases:

Complex care examples: high-risk maternal health, Asthma Medication Ratio, timely postpartum care, and nearly any other clinical intervention. Preventive care examples: childhood lead Screening, Well Visits – Baby/Child/Teen.

Users:

Highmark Health, State of Delaware, West Virginia Health Right, MedStar

Description:

Care Management Teams Serving High-acuity Populations

Coordinista streamlines CM and TOC operations and ensures accountability and continuity. Teams can complete critical tasks—like in-home medication reconciliations within 48 hours of discharge, leading to reduced readmissions and ER visits, and boosting patient engagement. The result: stronger quality scores, higher satisfaction, and better outcomes for both patients and organizations.

 

Mobile Primary Care Teams (ISNP & DSNP Populations)

Coordinista equips mobile and hybrid primary care teams to deliver seamless primary care, care management, and transitions of care across wide territories. By unifying scheduling, documentation, and communication, providers can optimize resources, ensure continuity between teams, and maintain full transparency while serving complex populations.

 

HCC Recapture Programs

Coordinista helps teams maximize accuracy and efficiency in HCC recapture. In one case, a mobile provider team completed 1,400+ chronic disease assessments across 40+ facilities in just 23 days—analyzing 1,600+ historical ICD-10 codes and increasing an ISNP plan’s RAF score by 16%. At the point of care, embedded coding tools ensured actionable, accurate condition capture, protecting risk-adjustment integrity and aligning reimbursement with actual patient acuity.

 

Mobile Phlebotomy

Coordinista modernizes mobile phlebotomy by eliminating manual fax and email workflows. Lab orders flow directly to the point of care, improving turn-around times, accuracy, and productivity.

Pediatric use cases:

Supports care management associated with Medicaid and pediatric populations. 

Users:

Coordinista has delplyed with mobile providers across MI, WV, OH, will be deploying soon in IN and MD. Coordinista provides value for each level of stakeholders.

Clinicians in the Field

 

What they need: Flexibility, efficiency, and less administrative burden so they can focus on patients.

How Coordinista helps:

  • Mobile-first tools making it fast and easy to self-manage caseloads and schedules.
  • Point-of-care documentation with embedded coding tools to capture real patient acuity.
  • Integrated workflows for labs, phlebotomy, and transitions of care—no more juggling faxes or duplicate entry.
  • Built-in mileage tracker and time capture to simplify reporting.

Impact: More time with patients, less administrative burden, and confidence that nothing slips through the cracks.

    

Supervisors / Care Team Managers

What they need: Visibility, accountability, and seamless coordination across teams.

How Coordinista helps:

  • Real-time transparency into schedules, caseloads, and field activity.
  • Dashboards that show productivity, engagement, and compliance at a glance.
  • Ability to flex between self-managed and centrally scheduled models—even within the same organization.
  • Customizable workflows and alerts to ensure deadlines (TOC, CCM, quality tasks) are consistently met.

Impact: Stronger team performance, faster responsiveness to patient needs, and improved quality scores.

 

Administrators / Operations Leaders

What they need: Compliance, financial integrity, and efficient use of resources.

How Coordinista helps:

  • Audit-ready reporting of all encounters (time, duration, geo-location) in real time.
  • Accurate condition capture to protect risk-adjustment integrity and align reimbursement with true acuity.
  • Seamless interoperability with any EHR or data system to reduce manual work and improve security.
  • Operational insights that identify waste and highlight opportunities for optimization.
  • Improved outcomes, quality, and compliance, resulting in more savings, increased revenue, and better margins. 

Impact: Lower costs, stronger compliance, improved reimbursement, and data-driven decisions to scale efficiently.

EHR Integrations

Integrations:

Acute care EMR, Patient portal, Pop health platform, Community based organizations, ADT, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, Home health, ADT

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

To our knowledge, there are no EHRs which have reward/incentive capability.  

Differentiators vs Competitors:

We do not have many competitors doing the same as us. Our competitors offer traditional, one-time mailed gift cards (typically for a single quality measure such as Annual Wellness Visit) versus a full Financial Incentive Management tech-enabled service supporting complex care management and preventive care participation. Of course, we can also support the quality measure programs.

Differentiators vs EHR Functionality:

Coordinista's interoperability technology and capabilities are amongst the best in the word. Coordinista can integrate with any standard or format, whether HL7, FHIR, CCDA, or others for secure and seamless bi-directional data flow. 

Differentiators vs Competitors:

Coordinista's advantage is empowering point-of-care decisions-making and deployment strategy for best outcomes. 

Operations

  • Centralized Dispatch Systems: Centralized deployment, costly schedulers & overhead
  • Decentralized Dispatch Models: High manual administrative burden, lacks field transparency and insight

Coordinista: Decentralized & centralized deployment, schedulers not required, transparent, streamlines admin, reduces overhead

Data

  • Centralized Dispatch Systems: Scheduling related data
  • Decentralized Dispatch Models: Siloed data, limited analytics

Coordinista: Real-time actionable diagnosis, lab orders, patient risk level, hospitalizations, services, mileage, and patient data and analytics

Technology

  • Centralized Dispatch Systems: Single system, complex for users, scheduling capabilities and patient notification
  • Decentralized Dispatch Models: Multiple, clunky, disconnected tools, not healthcare-first

Coordinista: Clinician friendly, end-to-end operations, healthcare dedicated, mobile-native, HIPAA, Integration ready for any ecosystem

Value

  • Centralized Dispatch Systems: Scheduling only, often disliked by clinicians and patients
  • Decentralized Dispatch Models: Inefficient, missed compliance, higher patient admissions

Coordinista: Efficient, flexible for dual deployment ops, resource utilization insight for best patient outcomes

Keywords

Images

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Videos

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Downloads

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Reciprocity Health One Page Introduction.pdf
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Case Study_ Avail Health WV.pdf

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Company Details

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