Pieces Chat supports context-aware responses by leveraging clinically approved summaries and advanced AI capabilities to understand patient inputs in the context of their medical history, current condition, and ongoing treatment plans. Integrated within the health system’s EHR, it tailors responses to align with a patient's specific circumstances, providing relevant and accurate information or advice. By synthesizing data from multiple sources, including patient records and care plans, Pieces Chat ensures that its interactions are meaningful, personalized, and aligned with the patient's care journey, enhancing both understanding and engagement.

Pieces Chat ensures robust privacy and security, particularly when handling sensitive Social Determinants of Health (SDOH) data, through compliance with HIPAA, SOC2, and TX-RAMP standards. HIPAA safeguards the confidentiality and integrity of patient health information, ensuring all interactions meet strict healthcare privacy requirements. SOC2 focuses on maintaining data security, availability, and confidentiality to prevent unauthorized access or breaches. TX-RAMP ensures compliance with state-mandated security protocols for cloud-based solutions, guaranteeing secure data storage and transmission. Together, these certifications provide a secure foundation for effective and safe communication between patients, families, and healthcare providers.