Covered began as a services business (fighting denials in exchange for a percent of what we recover) and has now developed a software product that we are licensing based on our experiences fighting denials and feedback from RCM professionals. Covered can generate appeal letters, and helps RCM specialists fight and prevent denials by layering AI on top of previously diverse and unconnected databases (medical policies, FDA guidelines, LCD's, etc.). This allows them to identify denial root causes, and is used pre-submission and post-denial. We have paying customers and have been around for nearly two years.

Artera ScheduleCare Helps Streamline Scheduling with 24/7 Online Appointment Booking for Patients

Online Self-Scheduling

• Allow patients to book appointments 24/7 effortlessly by finding available slots and booking appointments without phone calls or staff involvement.

Automated Waitlisting

• Minimize no-shows and optimize slot usage. Patients are notified about earlier openings, keeping your schedule full and optimizing your revenue.

Operational Efficiency

• Eliminate time-consuming manual scheduling with an always-open digital front door that allows staff to focus on care rather than calling.

Enhanced Interoperability

• Integrate smoothly with 27 EHR systems for real-time data updates, reducing errors and streamlining operations.

Unified Experience

• Manage all patient communications through one platform, ensuring consistent and timely messaging for a better overall patient experience.

Analytics and Insights

• Use Artera Harmony insights to track patient engagement and refine your messaging strategies, boosting retention and satisfaction.

Why Choose Artera ScheduleCare?

Streamline your scheduling process to acquire and retain more patients, improve operational efficiency, and enhance interoperability with a seamless, user-friendly scheduling experience for your patients.

Acquire and Retain Patients

• Increase patient bookings and revenue
• Leverage conversational messaging to secure the appointment and follow-up
• Enhance patient retention via SendMsg API and via link embed in automated outreach
• Include a self-schedule link in population health campaigns for efficient scheduling and new patient acquisition

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023, 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

Denial Prevention tools: Approximately 50% of denials can be prevented, but even if you send "cleaner claims", you’re beholden to the next algorithm shift that (often incorrectly) automates denials. What about the 50% that are not preventable, where you've done everything right? 

Incumbent RCM software companies: Move slowly, denials not a core focus area, and with older solutions, the tech is not easy to use or modern. Our sole focus is excellence in the prevention and addressing of denials. 

New Entrants / Direct Competitors: Very new, and in a fragmented physician market, there are billions of dollars in denials to attack. Most importantly, while these are also based in AI/LLM's, our focus is on truth. What does the payer say they will cover, and how does that match up to what was done? This is a key differentiator.