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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Care Finder
Care Finder

0 review

ReferralPoint
ReferralPoint

0 review

Categories

Solutions

Description

Product Description:

Care Finder guarantees leads from enhanced and promoted provider profiles on WebMD.com and Vitals. With more than 3MM+ updated provider profiles, the WebMD and Vitals directory audiences maximize scale by generating patient interest in your organization and initiating provider appointments. 

Program details include:

  • Promotion of your providers within WebMD’s trusted condition content
  • Top-of-page results on directory search pages
  • Logo and 100% media ownership profiles
  • Reputation management of your sponsored providers
  • Live Contact Center agents available seven days a week to provide inbound calling support
  • Ability to intercept and direct patients to your providers from competitor profiles
About WebMD Ignite:

WebMD Ignite, a division of WebMD and Internet Brands, is the only comprehensive growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from Discovery to Recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

Product Description:

Establish Networks
Our data ingestion platform can consume internal and external claims, quality data, and other relevant insights such as patient access or provider loyalty data that allow you to then rank specialists and facilities using a custom weighting method by service line. Our clients leverage this intelligence to build custom referral networks. Examples include a network for value-based care, an owned provider network, an affiliated network, or building networks for community-based resources.

Auto IdealMATCH
Leverage Network Intelligence data at the time of referral. Coordinators are prompted to select the most appropriate specialist for the patient based on insurance, quality outcomes, costs, location, and patient preferences. IdealMATCH is integrated into Epic so it doesn’t disrupt the existing workflow.

Auto Prior Authorizations & Scheduling
ReferralPoint is able to automate a large portion of the referral notification and prior authorization process then enables automated scheduling capabilities based on the workflow of the practice (by patient, by staff, in real-time).

Auto Closing the Loop
ReferralPoint supports closing the patient care loop between the primary care provider and specialist while tracking each step from referral order to a closed loop regardless of the referred-to providers EHR. Once a referral option is selected, ReferralPoint automates communication (SARA) with the patient to guide them along the journey then updates the status of each referral - including automated reminders, follow up, and even feedback surveys which can be used to update the scores of each provider. Because our solution is built on a data ingestion engine, we can close the referral loop a number of ways including engaging the patient, faxing the specialist, analyzing claims or receiving ADT feeds.

About ReferralPoint:

ReferralPoint is the leading expert in referral management solutions for health systems, medical groups, and payers looking to reduce leakage, increase revenue and savings, improve efficiency, and enhance patient satisfaction. ReferralPoint uses data and automation to alleviate staffing challenges while supporting fee-for-service and value-based care initiatives. ------------------------------ Beyond a tech vendor, we're a data-driven network management and closed-loop referral solution, delivering quantifiable financial impact insights, revenue maximization, and streamlined workflows. From reducing leakage to automating communications, we prioritize efficiency, patient satisfaction, and building high-valued Preferred Networks. Our one-click EHR-integrated solution ensures seamless workflows, including insurance verification, IdealMATCH selection, authorizations, scheduling, and real-time tracking. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Synchronize data from all relevant sources. With a direct connection you can have complete, autonomous control over your providers and the quality of their information.

Via API, WebMD and Vitals reviews can be delivered to a variety of reputation management partners for you to manage all reviews, i.e., Google, Facebook, from one dashboard. With the WebMD Care Physician Reviews Widget, you get free ratings and reviews, without the burden of having to manage or respond to negative comments. Ideal if your organization has an online physician directory but doesn’t offer users ability to leave ratings or reviews.

Experience can automatically use any geolocation information already specified by the user, or can automatically apply location detection by user’s GPS or IP address.

For providers who provide tele-health appointments, users on doctor.WebMD.com or Vitals.com will see a "Virtual Visit" button, and can click over to a provider's own web site to book an appointment.

Use Cases

Description:

Leverage guaranteed leads from provider profiles on WebMD.com and Vitals, intercepting consumers and giving them a platform to find care when they’re actively seeking it. With millions of unique monthly visitors, you have the ability to meet campaign objectives and:

  • Fill capacity gaps across your enterprise
  • Drive patient acquisition leads
  • Produce phone calls and online appointments (virtual and/or in-person)
  • Increase market share
  • Competitively blunt your competition
  • Drive awareness and strengthen your brand reputation and leadership
  • Listings and reputation management
Pediatric use cases:

None provided

Users:

Hospitals and health systems looking for patient acquisition and leakage reduction with end user being health consumers (e.g., patients, caregivers).

Description:

Ideal partners look to automate, streamline, and track outbound referral processes for [de]centralized referral/care coordination teams all from within EHR workflows.

Pediatric use cases:

None provided

Users:

PCP Groups, Provider Groups, Health Systems, FQHCs, ACOs, CINs, Payers

EHR Integrations

Integrations:

Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, Community based organizations, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Athenahealth, NextGen, Allscripts, GE, eClinicalWorks, Meditech, Epic

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Contextual integration within WebMD content, i.e., intercepts patients across WebMD, giving them a platform to find care when they’re actively seeking it.

Differentiators vs EHR Functionality:

Unlike our competitors, we ingest your patients, claims, and 3rd party data

Differentiators vs Competitors:

More than just a referral app...we're a Data Driven, Fully Automated, Referral Strategy Platform that allows you to:  

1. Analyze Referral Trends over three year look-back to reduce leakage, cost, improve care quality and patient experience

2. Optimize Preferred Networks with provider scoring, patient-provider matching, and actionable insights into gaps and opportunities

3. Automate Referral Workflows with provider selection, scheduling, patient communication, and closing the loop all from within your existing EHR workflow

Keywords

Images

1 of 1

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WebMD Care (mobile).png

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Referral Insights - Network GAPS & OPPS.JPG

Videos

No videos provided

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Data-driven, fully automated, closed-loop referral management

Downloads

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Client success: Competitive blunting for a considerable edge
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About ReferralPoint.pdf

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