The xCures medical record retrieval system is designed to collect patient data from every relevant source with speed, accuracy, and completeness. It and often improves HIN record retrieval by 30% or more and serves as the foundation of our platform, ensuring healthcare organizations can access all the clinical information they need without delays or manual chasing.

At the core is a proprietary Record Locator Service that identifies and requests medical records across an extensive national network. This includes integrations with health information exchanges (HIEs) and QHIN connections. 

The platform can also operate with client-held or patient-provided data through secure uploads—whether that means PDFs, CCDAs, FHIR bundles, TIFFs, or even legacy faxed documents.

When a retrieval request is initiated, the system automatically maps out all known care locations and providers associated with a patient. It then triggers simultaneous record requests through connected networks, leveraging advanced matching algorithms to maximize recall while avoiding duplicates. The Record Locator Service continuously refines its network intelligence, improving retrieval rates and coverage over time.

For organizations with internal data silos or existing EHR integrations, xCures supports direct connections through APIs and secure data exchange protocols. These connections allow for automated ingestion of encounter documents, lab results, and imaging reports from internal or partner systems.

The process is designed to meet both compliance and operational needs. All record retrievals are fully auditable and each document’s origin, timestamp, and metadata are preserved to ensure transparency and traceability.

The result is a comprehensive, unified record set that captures the patient’s most complete medical history. 

xCures® operates an AI-assisted healthcare data platform that reduces the operational burden of working with complex medical records.

The platform accepts structured and unstructured medical records gathered across multiple sources (QHIN, Carequality, TEFCA’s IAS, client-owned data, and legacy systems).

After ingestion, the platform prepares the records for further interrogation and interaction by cleaning, de-duplicating, classifying, standardizing, and enriching them with metadata. 

xCures’ validated information-extraction methods can produce decision-ready intelligence about each patient.

The output is seamlessly delivered to client tools and workflows through the xCures Platform UI, standard REST API integrations, and via flexible export and sync options.

The platform is designed for speed and flexibility, so users can: 

• Access configurable patient checklists
• Easily find records or documents of interest
• Review patient medical histories
• Access cohort and summary data

With every data element linked to its source document, users can always trust and verify the output.

The platform serves as a semantic layer for healthcare data: built for interoperability, grounded in verifiable sources, and designed to present the right information to the right person at the right time. 

Loyal Data Management is the only data management platform in the market that allows health systems to easily enable digital touchpoints across the patient journey acting as one source of truth for a fully digitized patient experience.

Benefits:

• Control and manage your data (provider, locations, services, and taxonomy) with one tool across the entire digital front door (websites, search, scheduling, referrals, and provider outreach).
• Automate the analysis, use, and application of data while managing accuracy.
• Work from a comprehensive clinical taxonomy library that aligns with current standards and is customizable for your needs.
• Automatically map specialties, conditions, treatments, and helpful synonyms to each provider’s specialty, enhancing the physician’s online profile and making care more easily searchable.

Results:

• Increased provider matching and patient satisfaction.
• Establishes data governance and enables controlled access to data.
• Reduces errors and identifies gaps in data.
• Improved operational efficiency and increased savings.

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

The xCures Custom Record Locator enriches patient identities and often improves HIN record retrieval by 30%+.