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ThinkAndor®

ThinkAndor®

ThinkAndor®

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Overview


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DESCRIPTION

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

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AWARDS
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Product capabilities

Access & Scheduling

ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Via Andor’s digital front door, we provide patients with a model for navigating to the appropriate line of care through a first in the industry use of OpenAI/GPT capabilities. Patients can either schedule a synchronous virtual visit session or choose from a variety of asynchronous options. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded ThinkAndor®AI Bot within the session. This whole process helps to improve how both patients and providers are brought together.

AVIA GUIDE
What is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, NextGen, Athenahealth, athena, Allscripts/Eclipsys, eClinicalWorks, GE, Other
Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)
Use cases and differentiators

ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot 

  • Enable intake/triage forms for self-reported data and patient navigation 
  • Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities 
  • End to end digital front door experience for virtual visits as well as in-person visits 
  • Configuration of CRM platform of choice for workflows

Virtual Visits - Patient Virtual Waiting Room 

  • SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
  • Virtual lobby, assessments, digital consents, eligibility & payments 
  • Program & Portal enrollment 
  • Education, videos, family invitations, call back feature 

Clinical Notification & Dashboard Views 

  • EHR integrated experience 
  • Provider visibility & virtual lobby access 
  • Automated waiting room queues for on demand and scheduled patients 
  • Automated notifications and alerts to next care team member to ‘join’ session  
  • Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)

Virtual Hospital - Virtual Rounding  

  • In room & remote device provisioning 
  • Simplified single click to join experience for participants with WebRTC enablement 
  • IoMT, PTZ camera, and diagnostic device integration 
  • Enable automated signals and alerts to care coordinators and nurses 
  • Multi-disciplinary collaboration sessions with patients and families 
  • Orchestrate automated care plan follow up  
  • Patient experience assessments, including Q15 Check in 

Virtual Sitter

  • 24/7 sitter solution scalable to support up to 16 patients at once
  • Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
  • Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
  • Use of AI to track concerning movements and highlight patients requiring interventions
  • Alerts and notifications sent to on-site nurses during a medical emergency

Decentralized Remote Consults

  • Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access available resources across a health system or a national network of credentialed providers
  • Fulfill out of network consulting needs when a health system’s own providers are available
  • Surface labs, patient details, and place orders using ThinkAndor®AI Bot
  • Support for multi-disciplinary call sessions

Virtual Nurse

  • Complete initial intake, assessments, and discharge planning 
  • Invite family members and care givers
  • Engage with ThinkAndor®AI Bot to configure care plans
  • Complete tasks like dual sign-off for medication verification

Virtual Patient Monitoring - Remote Monitoring

  • Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians 
  • Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely  
  • Configurable, AI Driven care plan templates 
  • Routine patient check-ins/assessments 
  • Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up 
  • Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
  • Support for a vast array of wearables and biometric devices used for many VPM programs 

Hospital at Home

  • Triage and identification of patient candidates for Hospital at Home programs 
  • Identifying available and on shift providers/care team members to assign staff to the hospital at home care team 
  • Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff  
  • Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities 
  • Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed

Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians 

  • Configure individual roles and teams to drive appropriate communications  
  • Enterprise AI-based communications for users, roles, shifts and teams 
  • Automated escalation to ensure message delivery and review
  • Review, escalate, delegate and forward messages  
  • Built-in voice command capabilities  
  • End-user customization of data and communication channels   
  • Event-based notifications for clinical alerts across care settings 

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.  

We have a number of prominent pediatric hospitals as clients, including:

  • SickKids | The Hospital for Sick Children 
  • Cincinnati Children’s Hospital 
  • Medical University of South Carolina (MUSC) 
  • Orlando Health Arnold Palmer Hospital for Children 

Company information

Founded in 2018

Media


Images

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Videos

Andor Virtual Hospital Video
AndorPodcast.mp4
Downloads

Reviews


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Overall Score
4.9

15 reviews


4.9

Features

4.8

Ease of use

4.8

Customer Support

4.7

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

November 15, 2023

verified

November 15, 2023

Expanding on a high quality solution

Andor has relieved many of our key staff and providers of the burden of knowing the technology as well as their primary responsibilities. As a team, we are driven to make technology an element that plays in the background while our clinical and administrative teams can take the lead in offering optimal care. This means the responsibility we place on our essential staff to understand and navigate technology is made easier with the implementation of quality technology. Andor has been that quality technology—a wonderful fit because our physicians are simply asked to sign in and click a button, and their patients await. This allows them to focus on treatment and optimal care. The experience has been expanded to reduce the demand on our schedulers, medical assistants, nurses, administrators, and others who use the platform. This is a testament to Andor's ability to tailor their solution to the needs and values of our organization. Andor's core support team has been amazing—truly a value add to the product. The data analytics have allowed us to improve our care delivery, and their ability to integrate with our EHR has been a welcomed benefit for our entire team. No solution is perfect, but Andor has routinely demonstrated a commitment to striving for excellence, and that is what we require to serve our patient population.

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Richard Gooden

Director of Telehealth, Project manager working with ThinkAndor® at Morehouse General Hospital

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November 14, 2023

verified

November 14, 2023

Versatile platform, easy to use

Andor provides a stable, versatile platform that serves as the foundation to allow development of multiple programmatic solutions which serve the various use cases that arise in a large academic medical center. They have been great partners to work with as we continue to expand virtual services throughout our health system. The platform is straightforward and easy for almost all to use, contributing to high user satisfaction. 

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Tasia Walsh

Director, Virtual Solutions Integrity , Internal consultant working with ThinkAndor® at MUSC Health of Medical University of South Carolina

Helpful(0)

November 14, 2023

verified

November 14, 2023

Forward thinking technologies to support telehealth workflows for large scale utilization

First adopted for direct-to-consumer virtual connections happening scale in order to allow for continuous process improvement and a centralized support workforce, we are now extending the technology to support a full virtual care ecosystem including inpatient, outpatient and population health service modalities

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Jimmy McElligott

Executive sponsor working with ThinkAndor®

Helpful(0)

November 13, 2023

verified

November 13, 2023

Patient-centered designs across the healthcare continuum.

Andor is a responsive, collaborative partner in helping build, implement, and sustain telehealth services across our inpatient, outpatient, and population engagement domains. The Andor-EHR integrations and features have enabled tangible care delivery efficiencies like shorter patient wait times, improved patient-provider communication, and improved access to care--all while demonstrating improvements in subjective patient experience. 

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Peter Gardella

Director of Telehealth Operations/Nursing, Project manager working with ThinkAndor® at MUSC Health of Medical University of South Carolina

Helpful(0)

November 13, 2023

verified

November 13, 2023

ThinkAndor feedback

Created a positive patient experience that met both equity and legal requirements. For speciality video visits, patient families receive text reminders, are greeted by the patient's preferred name, have the ability to sign our consent and enter a virtual waiting room. This experience is offered in English and Spanish.

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Victoria Ames

Other working with ThinkAndor® at Cincinnati Children's

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November 8, 2023

verified

November 8, 2023

Andor has been Orlando Health’s development partner to quickly and effectively execute on our digital digital care experiences and digital transformation product aspirations in line with clinical and business strategies. We are grateful for the impact this partnership has had already on the organization and countless patient and team member experiences, and look forward to our continued transformational partnership on the years ahead.

Andor has continued to exceed our expectations in transforming patient care and care team experiences in delivering outstanding patient care in settings across our delivery of care.

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Matt Levi

AVP, Digital & IT innovations Officer, Executive sponsor working with ThinkAndor® at Orlando Regional Medical Center

Helpful(0)

November 6, 2023

verified

November 6, 2023

Great team working on a great product

The Andor team is responsive, knowledgeable, and genuinely dedicated to helping users succeed. What truly excites me about this product is its substantial growth potential. With the foundation in place, it's clear that this software has the capacity to evolve and meet the changing needs of its users, making it an exciting investment for the future.

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A verified Project manager working with ThinkAndor® from a AMC hospital.


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November 6, 2023

verified

November 6, 2023

Innovation at it's best!

Andor has provided a solution that connects the provider, patient, family, and language services all in one platform. This virtual nursing care option enables the virtual nurse to provide remote care while giving the feel of being face-to-face in the patint's room. This compliments the bedside staff to spend more time with the patients to provide hands on care. 

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End user working with ThinkAndor® at Orlando Regional Medical Center


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November 4, 2023

verified

November 4, 2023

Flexible, adaptable platform that enables a diversity of digital/virtual use cases to drive business outcomes and create real value.

collaborative partners who are willing to innovate with us and respect our architectural standards to minimize best of breed solutions to meet real and emerging digital and AI business needs. the Product and services are solid, reliable, available and they are responsive on the rear occasions we may need support. 

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Executive sponsor working with ThinkAndor® at Orlando Regional Medical Center


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November 2, 2023

verified

November 2, 2023

A virtual set of eyes and ears in every room

“Orlando Health embraces AI-powered technologies through our commitment to delivering exceptional patient care. The use of this technology will provide patients with an extra layer of support under our care and assist our dedicated team members by putting a virtual set of eyes and ears in every room, which enables a safer environment for everyone.”

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Darius Love

DNP, MHA, RN, CENP, Assistant Vice President of Workforce Optimization and Redesign, Project manager working with ThinkAndor® at Orlando Health
Helpful(0)

November 2, 2023

verified

November 2, 2023

World-class care in an innovative hybrid manner

“Virtually enabling the patient room creates opportunities for the entire team to deliver world-class care in an innovative hybrid manner"

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Jason Swoboda

Director Innovation, Executive sponsor working with ThinkAndor® at Tampa General Hospital
Helpful(0)

November 2, 2023

verified

November 2, 2023

Thousands of successful virtual nursing rounds

"Last year, we experienced a need for virtual nursing and rounding solutions in our ICUs. We were able to quickly solve for this with Andor, who was already partnering with us on other use cases. Since then, we have done thousands of successful virtual nursing rounds. Now, we are expanding our virtual rounding and looking at the many other virtual use cases the Andor platform can facilitate. The Andor team has served as both a vendor – and strong partner.”

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Doug McKee

Executive sponsor working with ThinkAndor® at Health First
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November 2, 2023

verified

November 2, 2023

Virtual health in innovative ways across our health system

"ThinkAndor is giving us the opportunity and flexibility to leverage virtual health in innovative ways across our health system, creating efficiencies in virtual care delivery models. By implementing ThinkAndor, our clinicians can provide quality virtual care to our patients"

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Emily Warr

MSN, RN, administrator, Center for Telehealth, MUSC Health, Executive sponsor working with ThinkAndor® at MUSC Health of Medical University of South Carolina
Helpful(0)

August 4, 2023

verified

August 4, 2023

Andor has made our organization a leader in innovation.

Think Andor has allowed us to consolidate 3rd party vendors and create one singular platform.

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Internal consultant working with ThinkAndor® at Orlando Regional Medical Center


Helpful(0)

August 4, 2023

verified

August 4, 2023

ThinkAndor is a five star virtual visits solution.

ThinkAndor has served an instrumental role in transitioning our services to support virtual visits. Since my organization began using the solution at the start of the pandemic, we were able to rapidly transition all of our in-person visits to fully virtual sessions with a complete digital front door and low call abandonment rates. From the ease of integrations/configurability of screens to continued improvements - such as using AI to surface relevant patient data and record important clinical notes - this is a product that I would highly recommend to colleagues looking for an array of virtual health solutions.

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End user working with ThinkAndor® at Unverified


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