Amenities Health is a Digital Front Door and Membership platform focused on patient acquisition and loyalty for large healthcare providers. We modernize the patient experience to meet consumer expectations set by online shopping and mobile banking by turning healthcare websites, patient portals, and cloud infrastructure into revenue-generating investments. 

Amenities' platform allows patients to:  

• Quickly find a doctor or location based on the next available appointment and book it with minimal clicks.
• Register as a new patient in the patient portal in <30 seconds and increase completion of eCheck-in and other previsit tasks.
• Find key services like same-day care options and add/manage family members
• Upgrade their experience with subscription memberships.
  

Our fully white-labeled platform includes both embedded web tools and a configurable mobile app that integrates seamlessly with EMRs like Epic, Cerner, Meditech, and Athenahealth, as well as other enterprise systems like SalesForce, Azure, etc.

Welcome to Amenities Health, your dedicated digital front door platform committed to enhancing the patient experience and fostering brand loyalty for health systems. We address critical issues in new patient acquisition and care scheduling by delivering a modernized digital experience akin to mobile banking apps and platforms like Amazon.

Our unique offering includes the only white-labeled mobile app seamlessly integrated with health system patient portals, such as MyChart. This integration extends optimized patient experience features to health system websites, facilitating rapid registration, provider search, and scheduling.

Partnering with Amenities Health provides distinct advantages:

Seamless Patient Experience: In today's world, patients expect a frictionless process for registering, finding and scheduling healthcare, mirroring the ease of online purchases. We offer a modern integrated mobile app and web tool that health systems can deploy quickly at scale, empowering them to deliver services efficiently and build lasting loyalty

Superior to Native Patient Portals: Traditional EHR company patient portals often fall short of meeting modern consumer expectations, hindering the influx of new patients into the health system. Our platform addresses this gap, providing an all-in-one integrated solution that aligns with today's consumer needs.

Cost-Effective and Brand-Centric: Departing from the costly and subpar experiences of developing in-house solutions, or relying on third-party vendors offering basic app splash pages, Amenities Health ensures a branded experience that fosters patient loyalty. Our Digital Membership Platform (DMP) offers white-label digital assets, empowering health systems to acquire, activate, and engage patients within their healthcare ecosystem.

The Amenities platform allows patients to:

1. find a doctor or clinic with availability and book an appointment, thereby increasing billable encounters.
2. register consumers as new patients in your patient portal in <30 seconds, thereby enabling patient-specific pathways like eCheck-in or pre-visit insurance checks for virtual encounters.
3. quickly access key services (i.e., same-day care options, lab results) and add/manage family members, through a singular digital front door, thereby creating stickiness for your system
4. subscribe to memberships that include financial protections, quicker access or new services, thereby adding a new revenue stream and establishing loyalty to your brand

Our fully white-labeled platform includes both embedded web tools and a configurable mobile app that integrates seamlessly with EMRs like Epic, Cerner, and Athena and other enterprise systems like SalesForce, Azure, etc.

Choose Amenities Health to revolutionize your patient experience, increase brand loyalty, and unlock new revenue streams without compromising on quality.

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. 

>>> HOW WE HELP <<<

Digital Front Door

• Patient Access Tools
• Patient Scheduling
• SmartCHAT Patient Intake
• Patient Communications

eConsults & Referrals

• Consult Management
• Referral Management
• Prior Authorizations
• SmartFAX Management

Marketing & Services

• Marketing CRM
• Advanced Analytics
• Professional Services
• SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics
• Standardizing and streamlining the referral management process across the organization
• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with appropriate providers using SmartMatch decision support
• Closing the feedback loop with specialists and reducing phone calls and faxes
• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools
• Improving customer service with referring providers through automated status reports
• Managing referral network and gaining insight into referral patterns using analytics 

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

For Epic customers, MyChart is THE standard. But how differentiated can your brand be with a completely standard patient experience? Amenities' platform augments and enhances Epic without losing its benefits. Our patient loyalty platform leverages core MyChart features, but fills in key gaps:

1. the ability to search your providers, based on the next available appointment
2. the ability to register a new patient in <30 sec
3. the ability to add family members who aren't current patients
4. the ability to quickly (i.e., 2 weeks) integrate new third-party solutions
5. the ability to develop and launch unique membership offerings

1. The Amenities team is the only DFD team who (a) came from a health system and (b) has demonstrated success building, deploying and proving ROI with their product (see MyBSWHealth app).
2. Based on that experience, we can tell you that any good DFD strategy must have an accompanying web platform (50% of the authenticated users on MyBSWHealth persistently preferred web over mobile), and most competitors offer exclusively a mobile solution.
3. Similarly, no other Digital Front Door platform is as laser-focused on revenue-generating functions as Amenities. Our definition of the DFD is a platform that helps health systems acquire new patients, activate and retain them, and (eventually) upgrade them to members-for-life. Many competitors focus on low-value services like wayfinding, or ambitious transformations like care pathways, population health, or cost reduction where dependencies go far beyond their product and therefore offer little proven ROI.
4. Finally, for Epic clients, Amenities is the only third-party platform that is fully continuous to MyChart. When patients log in to the Amenities-built white-labeled application, they use their same MyChart username and password and never have to submit it again. Most other applications are, at best, container apps for MyChart.

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.