Healthcare Reputation Management vs Patient Experience

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Healthcare Reputation Management

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Patient Experience

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Product Description:

rater8 is the healthcare industry's top-rated reputation management solution, helping hospitals and healthcare systems build robust, balanced online reputations across the top healthcare review sites, including Google, Healthgrades, Vitals, and more. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger.

About rater8:

Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Hospitals and health systems use rater8 to automate patient feedback, gain real-time insights into operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and locations.

Product Description:

Exceed patients' high expectations for a great healthcare experience. Act in the moment to identify service failures, collect real-time feedback, and solve problems before they surface online or in surveys. Advanced reporting leverages sophisticated analytics to distill vast amounts of data into clear next steps. Our solutions are designed to help you make an impact by streamlining patient rounding, enabling real-time service recovery, and optimizing patient engagement. Keep up with evolving market and patient needs with an expert library of on-demand improvement resources. Your dedicated client success team keeps your team focused on priorities and accelerates improvement efforts.

About Press Ganey:

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address health plan member experience and engagement, safety, clinical excellence, patient experience and workforce engagement. The company works with health plans in all 50 U.S. states and more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Compatibility level

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Clients

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Use Cases

Description:

Enhancing Patient Experience

Objective: Improve patient satisfaction and overall experience through real-time feedback.
Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
Activation: rater8 sends post-visit surveys to patients via email/SMS.
Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

Objective: Strengthen online presence and reputation through positive reviews.
Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

Objective: Monitor and enhance provider performance using patient feedback.
Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.

Pediatric use cases:

Real-Time Feedback Collection

Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.

Users:

Healthcare providers (Doctors, Specialists, Nurses)
Practice Managers and Administrators
Patient Experience Coordinators
Reception and Front Desk Staff

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

Pediatric Hospitals

Academic Medical Centers

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Home Healthcare

Behavioral Health Providers

Medium Medical Facilities

Extra Large Medical Facilities

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

Patient feedback and reputation management
Integrated surveys and analytics
Automated review requests
Detailed reporting and insights
Award-winning customer service, dedicated account manager, ongoing technical support

Differentiators vs Competitors:

30-day free trial
Healthcare-specific solutions
Integrations with 100+ EMR systems
Automated, goal-based review builder
Hands-free activation
Award-winning customer service, dedicated account manager, ongoing technical support
Provider-based pricing model
Real-time patient feedback (29% response rate)
Robust reporting and benchmarking (16 million data points)

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

ratings and reviews,reviews,patient reviews,patient feedback, patient acquisition,patient experience,patient engagement,patient sentiment, patient retention,patient satisfaction,improve patient satisfaction,review monitoring,review boost,online reputation management,reputation management,reputation

patient experience,patient journeys,patient-centric,patient engagement,digital patient engagement, patient retention

Images

1 of 5

rater8 Verified Reviews Page

No images provided

Videos

1 of 2

rater8 Testimonial | What Made rater8 Stand Out from Other Platforms?

No videos provided

Downloads

rater8 Overview Handout

No content provided

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Company Details

By rater8

By Press Ganey

Founded in 1985

Visit Website

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