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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

rater8 is the healthcare industry's top-rated reputation management solution, helping hospitals and healthcare systems build robust, balanced online reputations across the top healthcare review sites, including Google, Healthgrades, Vitals, and more. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger.

About rater8:

Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Hospitals and health systems use rater8 to automate patient feedback, gain real-time insights into operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and locations.

Product Description:

Exceed consumer expectations with consistent branding, one text thread, and an intuitive interface. 

Before the visit: Easy online booking that expands your presence beyond your website, and registration so simple 75% of patients complete it before their visit.

  • High-converting booking on your website
  • Direct booking from Google Business Profile and Google & Apple Maps
  • Discovery on Solv website & app
  • Digital registration & intake

During the visit: Patients know when they’ll be seen (up to 46% faster with Solv) and how much it will cost them.

  • Support for in-person and telemed appointments
  • 2-way chat
  • Digital check-in kiosk & QR code
  • Mobile waitlist
  • Upfront payment

Beyond the visit: Get a 30%+ lift on reviews, patient payments, and rebookings — by maintaining relationships on one familiar text thread.

  • Google review collection
  • Text-to-pay & autocollection using card on file
  • Advanced patient surveys
  • Automated & broadcast messaging campaigns
  • 2-tap rebooking
About Solv:

Solv is the practice growth copilot for on-demand care.

 

Our AI-powered platform integrates seamlessly with your EHR, optimizing key workflows across scheduling, intake, reviews, messaging, payments, and insights to create a unified patient experience. Trusted by leading providers like American Family Care, NextCare, and ZoomCare, we’ve powered over 80M visits across our network.  

  

We reduce staff workload by automating day-to-day communications and tasks while improving the patient experience through convenience and transparency. By streamlining operations and maximizing capacity, we help your practice run more efficiently and profitably. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Enhancing Patient Experience

  • Objective: Improve patient satisfaction and overall experience through real-time feedback.
  • Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
  • Activation: rater8 sends post-visit surveys to patients via email/SMS.
  • Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

  • Objective: Strengthen online presence and reputation through positive reviews.
  • Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
  • Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
  • Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

  • Objective: Monitor and enhance provider performance using patient feedback.
  • Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
  • Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
  • Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.
Pediatric use cases:

Real-Time Feedback Collection

  • Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
  • Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
  • Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
  • Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.
Users:
  • Healthcare providers (Doctors, Specialists, Nurses)
  • Practice Managers and Administrators
  • Patient Experience Coordinators
  • Reception and Front Desk Staff
Description:

Solv is a consumer engagement platform for patients seeking convenient care

Pediatric use cases:

Solv is a great tool for parents to find convenient care appointments for their children. There are many pediatric specific urgent cares in the Solv marketplace.

Users:

Patients of all ages for convenient care needs

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Community based organizations, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, NextGen, athena, eClinicalWorks, Allscripts/Eclipsys, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • Patient feedback and reputation management
  • Integrated surveys and analytics
  • Automated review requests
  • Detailed reporting and insights
  • Award-winning customer service, dedicated account manager, ongoing technical support
Differentiators vs Competitors:
  • 30-day free trial
  • Healthcare-specific solutions
  • Integrations with 100+ EMR systems
  • Automated, goal-based review builder
  • Hands-free activation
  • Award-winning customer service, dedicated account manager, ongoing technical support
  • Provider-based pricing model
  • Real-time patient feedback (29% response rate)
  • Robust reporting and benchmarking (16 million data points)
Differentiators vs EHR Functionality:

Built with the patient in mind, Solv has an all-in-one patient engagement solution that is easy to use. Solv's patient marketplace also allows patients to find and book care, driving new patient acquisition and revenue.

Differentiators vs Competitors:
  • Doesn't require an app, but provides one as an option so that patients can easily re-book future visits
  • Patient information saves so it only has to be completed one time and saved to the patient account
  • Patients can upload their photo ID, insurance information, sign consent forms, and complete paperwork prior to their arrival
  • Patients can track their spot in line upon arrival
  • A proven reputation management flow allows you to increase your Google rating and reviews immediate after going live with the product

Keywords

Images

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rater8 Analytics Dashboard

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Videos

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rater8 Explainer Video

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Downloads

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rater8 Client Success Story - Major Health Partners
https://www.globenewswire.com/news-release/2021/09/02/2291001/0/en/Solv-Raises-45M-in-Series-C-Funding-to-Accelerate-Growth-of-its-National-Network-of-Providers-Leading-the-Way-for-Consumer-Driven-and-Digital-First-Healthcare.html

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Company Details

Founded in 2016

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