Droidal Voice AI Agent

Patient call automation – Handles scheduling, rescheduling, reminders, and intake without staff involvement.

Payer call automation – Navigates IVRs, gathers coverage details, and eliminates long hold times.

Automated appointment scheduling – Books visits in real time and fills cancellations to reduce no-shows.

Insurance eligibility verification – Retrieves plan status, benefits, and coverage details instantly.

Benefits & financial responsibility capture – Collects deductibles, copays, coinsurance, and OOP amounts for accurate upfront collections.

Prior authorization calls & follow-ups – Captures clinical requirements, checks PA status, and retrieves decisions.

Claim status & denial follow-ups – Tracks claim progress, identifies denial reasons, and reduces A/R delays.

Automated payment reminders – Improves patient collections with consistent, timely outreach.

• Hospitals.
• Clinics.
• Specialty practices.
• Billing companies. 
• RCM service providers.

Droidal Voice AI works alongside existing EHR systems by handling the real time communication tasks that teams manage every day. The EHR remains the central source of patient and revenue information, while Voice AI supports it by managing patient and payer calls, gathering the details needed for each workflow, and sending accurate updates into the system. This combined approach helps organizations reduce manual work, shorten processing times, and improve consistency without changing the tools they already trust.