The Voice AI Agent verifies insurance eligibility in real time by gathering plan status, benefits, coverage limits, and financial responsibility directly from payers. It provides clear breakdowns of deductibles, copays, and coinsurance and updates EHR or RCM systems with accurate information at the time of scheduling or check in. This ensures teams have the right data before the visit or claim is submitted.

Droidal Voice AI supports online and call based scheduling by offering multilingual, consumer friendly appointment booking without requiring portal logins. It helps new and existing patients schedule visits through natural voice interactions and maintains a consistent experience across systems, regardless of the EHR in use. The platform can also support call centers by managing high call volumes and ensuring appointments are booked accurately and quickly.

Droidal Voice AI supports end-to-end revenue cycle coordination by managing the communication steps that connect each workflow. It assists with scheduling, eligibility checks, benefit collection, prior authorization calls, claim follow-ups, and patient financial communication. The platform works alongside existing practice management and EHR systems to keep information accurate and updated in real time. This creates a smooth, continuous operational flow without requiring changes to current tools or workflows.

Droidal Voice AI is built with a strong compliance framework designed for healthcare environments. It meets HIPAA requirements, uses secure encryption for all communication, and maintains audit ready summaries of patient and payer interactions. Access controls, data protection standards, and monitoring tools help organizations maintain regulatory confidence while automating communication tasks across the revenue cycle.

Droidal Voice AI assists with denial related tasks by retrieving claim status from payers, identifying missing information, and helping teams understand the cause of delays. It manages follow up calls, documents payer feedback, and provides timely updates that support cleaner appeals and faster resolution. By improving the consistency of communication, the Voice AI Agent helps reduce preventable denials and supports stronger financial outcomes.

The Voice AI Agent monitors prior authorization cases by calling payers, checking updates, and retrieving decisions in near real time. It captures tracking numbers, required details, and status notes, then sends this information into the appropriate work queues or fields within the EHR or PA management workflow. This helps teams stay informed and reduces delays that affect patient care.

Brado AI's CEP works alongside existing provider directories to facilitate patient exploration and connection to care. This functionality helps patients find the right provider faster—without frustration or confusion—and reduces leakage by keeping them within the branded health system experience.

Brado AI's CEP works with existing online scheduling tools and infrastructure, serving hand-offs within the platform for seamless transitions to scheduling systems. The platform is EHR-agnostic, ensuring a consistent experience across systems, and can be configured to support call center workflows.

Brado AI's CEP leverages a Mile Zero SEO and paid search strategy to engage patients at the earliest moments of uncertainty—often before they’ve identified a provider or diagnosis. Our multi-lingual platform meets consumers where they are, guiding them through generative AI–powered conversations that assess symptoms and determine the appropriate next step in care. This experience transitions seamlessly with existing scheduling systems, call centers, and EHRs, ensuring smooth hand-offs to the right endpoints—whether that’s a virtual visit, specialist referral, or community resource.

Brado AI's CEP intelligently routes patients by assessing their needs in real time and matching them to the most appropriate care option—whether that’s on-demand virtual care, urgent care, primary care, or community-based services. The platform is designed to aggregate available care inventory and flexibly transition between care modes based on acuity, availability, and consumer preference. It can leverage virtual provider pools to optimize resource use and supports broader digital front door capabilities—scheduling, symptom checkers, call centers, and EHRs—to ensure continuity and a frictionless consumer experience

Brado AI's CEP offers personalized care management and engagement grounded in a deep understanding of the patient journey, including tensions or sticking points that may hinder a patient from moving forward with care. The platform enables users to input their ZIP code to surface relevant local resources, providers, and services. These unguided interactions are designed to feel intuitive, helping patients take action confidently.

Brado AI's CEP is built on nearly 30 years of proprietary insight into the healthcare journey—enabling a level of contextual understanding that surpasses open models. Our deep research with patients, caregivers, and providers across a wide range of therapeutic categories allows the platform to recognize not just what people are asking, but why. This enables our AI to anticipate needs, respond with relevance, and guide users to the right resource or action at the right moment. The result is a shift from reactive automation to a trusted, intelligent companion—offering meaningful, behavior-shaping support that drives better health outcomes.

Brado AI is ISO 27001 certified, demonstrating our commitment to a globally recognized information security standard. This certification underscores our focus on systematic risk management, business continuity, and continuous improvement of our security practices. Brado undergoes an annual SOC 2 Type II audit, providing independent validation that our security controls are not only well-designed but consistently effective over time. This audit affirms our commitment to SOC 2 Type II compliance, representing the highest standards of confidentiality, integrity, and availability in how we manage and protect client data. Our Conversational Engagement Platform (CEP) in combination with our digital marketing services are designed to support compliance with HIPAA requirements, including both the Privacy Rule and Security Rule. We implement administrative, physical, and technical safeguards to ensure that all client data—especially Protected Health Information (PHI)—is collected, stored, accessed, and transmitted securely and in accordance with HIPAA standards.

Our platform is built on a cloud-native foundation, enabling it to scale effortlessly as data volumes grow or as new use cases arise. This ensures that we can handle increasing complexity and demand without compromising performance or reliability.

We focus on open standards and APIs, making it easy to integrate with emerging technologies, third-party tools, and partner ecosystems. We are aligning our platform with MCP and A2A, the internet protocols of the agentic AI era, to be ready for tomorrow’s ecosystem of intelligent, collaborative agents.Our platform leverages user feedback loops, and real-world data to continuously refine and optimize its performance.

Brado AI's CEP is built on curated resource libraries that prioritize accuracy, safety, and trust. Content is sourced exclusively from client-approved materials and credible medical authorities—such as academic institutions, government health agencies, and leading clinical organizations. Our platform includes built-in guardrails to ensure responses remain safe and evidence-based. Information is continuously reviewed and updated to reflect current best practices, and responses are tailored to meet each patient’s immediate needs with relevance and clarity—helping them make informed decisions with confidence.