The Voice AI Agent verifies insurance eligibility in real time by gathering plan status, benefits, coverage limits, and financial responsibility directly from payers. It provides clear breakdowns of deductibles, copays, and coinsurance and updates EHR or RCM systems with accurate information at the time of scheduling or check in. This ensures teams have the right data before the visit or claim is submitted.

Droidal Voice AI supports online and call based scheduling by offering multilingual, consumer friendly appointment booking without requiring portal logins. It helps new and existing patients schedule visits through natural voice interactions and maintains a consistent experience across systems, regardless of the EHR in use. The platform can also support call centers by managing high call volumes and ensuring appointments are booked accurately and quickly.

Droidal Voice AI supports end-to-end revenue cycle coordination by managing the communication steps that connect each workflow. It assists with scheduling, eligibility checks, benefit collection, prior authorization calls, claim follow-ups, and patient financial communication. The platform works alongside existing practice management and EHR systems to keep information accurate and updated in real time. This creates a smooth, continuous operational flow without requiring changes to current tools or workflows.

Droidal Voice AI is built with a strong compliance framework designed for healthcare environments. It meets HIPAA requirements, uses secure encryption for all communication, and maintains audit ready summaries of patient and payer interactions. Access controls, data protection standards, and monitoring tools help organizations maintain regulatory confidence while automating communication tasks across the revenue cycle.

Droidal Voice AI assists with denial related tasks by retrieving claim status from payers, identifying missing information, and helping teams understand the cause of delays. It manages follow up calls, documents payer feedback, and provides timely updates that support cleaner appeals and faster resolution. By improving the consistency of communication, the Voice AI Agent helps reduce preventable denials and supports stronger financial outcomes.

The Voice AI Agent monitors prior authorization cases by calling payers, checking updates, and retrieving decisions in near real time. It captures tracking numbers, required details, and status notes, then sends this information into the appropriate work queues or fields within the EHR or PA management workflow. This helps teams stay informed and reduces delays that affect patient care.

Azodha schedular component can integrate with your existing EHR or independent schedular to meet unique scheduling needs and limitations. This module can also be used standalone as a schedular replacement. It offers: 1> Patient Self Scheduling: Patients can view available time slots in real time and select the most convenient option, minimizing delays and reducing the risk of dropouts. This seamless scheduling experience enhances patient satisfaction by making the process smoother and more accessible. 2> Provider Operations/Call center Scheduling: Azodha provides healthcare providers with a streamlined solution for booking and managing appointments for home care, virtual care as well as for physicians office. Providers can easily view real-time availability and prioritize appointments based on staff location, availability, type of appointments, acuity and patient history. This system enhances operational efficiency and optimizes provider schedule to reduce patient wait times.

Azodha’s Intake & Virtual Waiting Room feature revolutionizes the patient experience by offering a seamless, integrated solution for virtual care. 1> Digitized patient onboarding, consents in secure manner prior to appointments 2> Scheduling integrated with virtual wait rooms enables telehealth for home care, tele only or hybrid (in person at home plus virtual team). 3> Patients, providers, and staff all have access to the virtual waiting room, which offers real-time insights into appointment status, wait times, queue management, chat with caregivers and patients (before, during and after the appointment). 4> The system also includes the integration of wearable devices and remote patient monitoring, ensuring that providers have up-to-date health data within the virtual room at their fingertips. 5> Patients are kept engaged with timely notifications and reminders, and they can easily communicate with providers or staff through built-in chat options. 6> Care Team Collaboration with internal notifications sent when field staff or providers need to join the virtual room, dial in internal and external guests to collaborate on patient care and integration with other tools to allow pre, during and post appointment collaboration. Azodha’s Intake & Virtual Waiting Room is designed to keep the entire care journey connected, efficient, and patient-centered from start to finish.

Azodha’s Virtual Encounter feature provides a comprehensive and streamlined platform for telehealth visits with features such as 1> Inviting guests to tele visit using calling, text or email 2> Calling patients 3> Patient Chat 4> Internal Care Team Chat 4> EMR integration to access patient clinical data 5> RPM Integration to see patient vitals 6> Exchange documents and education material with patients via chat 7> Screen sharing 9> Configurable virtual backgrounds 10> Integration of language services 11> Notifications for timely meeting attendance 12> Appointment sequencing based on patient acuity and wait times

Azodha's Virtual Encounter feature offers powerful tools for documentation and driving seamlessly actions with existing provider workflows. 1> Providers can access existing patient summary from the EHR 2> AI based care plan generation based on the gathered data, allowing providers to review, confirm, or revise recommendations 3> Clinical decision augmentation based on patient information and evidence based guidelines 4> Automating actions like scheduling patient appointments, order prescriptions or labs etc

Azodha's advanced Gen AI framework provides deep contextual understanding of user queries. This allows our AI assistant to grasp nuance, intent, and domain-specific terminology to provide highly relevant, informed responses.

Our platform is designed to seamlessly integrate with EMRs to drive automation. Automation actions like scheduling patient appointments, order prescriptions or labs

Safeguarding your data is our top priority. Azodha employs industry-leading security practices, including end-to-end encryption, secure cloud hosting, and granular access controls. We are GDPR, HIPAA and SOC 2 compliant, ensuring the highest standards of data protection.

Azodha's AI assistant engages in fluid, human-like conversations. Powered by advanced dialog management and natural language generation, it can handle multi-turn interactions, clarify ambiguity, and provide thoughtful, personalized responses - creating an intuitive user experience.

Built on a robust, cloud-native architecture, Azodha effortlessly scales to handle high volumes of concurrent users and queries. Our auto-scaling infrastructure dynamically adjusts capacity based on demand, ensuring consistently fast response times.